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Hotel Heritage - Relais & Chateaux

Travellers' Choice award winner
#5 of 98 Hotels in Bruges
GreenLeadersBronze level
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Hotel Heritage - Relais & Chateaux
Hotel Heritage - Relais & Chateaux
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1,563 Reviews from our TripAdvisor Community

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Showing 1,199: English reviews
Malmo, Sweden
Reviewed 2 days ago NEW

Incredible hotel, beyond our expectations, and we expected luxury! The hotel made our trip to Bruges unforgetable. The location is perfect, the rooms are perfect, the service is perfect, staff are extremely friendly and professional

Review collected in partnership with Relais & Chateaux
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Thank 443tomasf
Reviewed 2 weeks ago via mobile

We stayed at the Hotel Heritage with my girlfriend for our 1 year anniversary and the stay was wonderful! The hotel staff was so friendly and available to help us with anything we needed. They treated us perfectly with welcome drink, small chocolates and other very kind attentions. I have been to a lot of 5 star hotels around the...

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Thank Gilles M
Managerheritage, Public Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for this wonderful reccomendation We are honored that you decided to celebrate your anniversary here with us at Hotel Heritage and that we could make this day very special for you. We are delighted that you enjoyed your stay here with us and the personalized service by our dedicated staff. We hope to see you again in the...

London, United Kingdom
Reviewed 2 weeks ago

Brugge has so much charm, we were happy to have found this hotel, which mirrors what you feel walking the streets of this jewelbox of a town. The public rooms are decorated beautifully, and we certainly enjoyed sitting by the fireplace in the parlour after our exploratory walks. Our room (22) was comfortable, with a solid fold out couch for...

Review collected in partnership with Relais & Chateaux
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Thank Nanette P
Managerheritage, Public Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for such a wonderful review. We ar every please to hear that you enjoyed your stay here with us in beautiful and historical bruges. Our level of luxury is one of our most noticable qualities next to our centralized location and our sumptuous buffet breakfast. We look forward to welcoming you again in the future, when returning do...

Meulebeke
Reviewed 3 weeks ago

Excellent hotel. Very warm welcome with a drink offerde by the owners. Nice hotel staff and owners, very clean. Nice room with coffee making facilities. Althouhg in the city center, no noice in the hotelrooms. Excellent breakfast. It is very comfortabele you can drive in front of the hotel by car and the staff takes further care of it.

Review collected in partnership with Relais & Chateaux
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Thank Defour
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for all these kind words. We are happy to hear that you enjoyed your stay here with us in Bruges. Our location in the city is one of our best features next to our sumptuous buffet breakfast and our dedicated staff. We hope to have the pleasure of welcoming you again in the future

Edinburgh, United Kingdom
Reviewed 4 weeks ago

This hotel was everything I hoped it would be superb service, rooms, staff, location and I wouldn't hesitate recommending it. I would have liked to given it a higher rating but unfortunately, and after reading rave reviews of the hotels restaurant my wife and I were very underwhelmed with the 5 course meal we had with wine accompanying each course....

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Thank royhuntley5
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for sharing your experience with us. Our guests experiences are very important to us to help us improve our products and services. We are sorry to hear that the trio of crab did not meet your expectations. Your comments will be taken into careful consideration. We are however delighted to hear that you enjoyed your stay at our...

Washington DC, District of Columbia
Reviewed 5 weeks ago

Delightful boutique hotel with everything one expects in a 5 star property: beautiful room, fine linens, modern bathroom with towel warmer, delicious breakfast, helpful front desk staff, perfect location within walking distance to the heart of the old city.

Review collected in partnership with Relais & Chateaux
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Thank 40yrsworldtvl
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for all these wonderful words. We are very pleased that you enjoyed your time in Bruges and that you enjoyed your stay at our hotel. When you return do not hesitate to make use of our special repeat guest rate and our buffet breakfast included in the stay. We hope to see you again soon

Plymouth, United Kingdom
Reviewed 12 December 2016

Just one thing (the bed ) should of told them but you don't Very nice hotel fantastic staff Just of the square in a quiet street so many restaurants within 10 min walk Make sure you take something to put on in the gym ect

Review collected in partnership with Relais & Chateaux
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Thank stevenhR2508MS
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for sharing your experience with us. We are sorry to hear that the bed did not meet your expectations. We appreciate your constructive comments and will take them into careful consideration. However we are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future.

North Yorkshire, United Kingdom
Reviewed 10 December 2016

This wonderful hotel is handily situated for shops and attractions. Staff are pleasant and efficient, and nothing is too much trouble. The restaurant is elegant and the food imaginative and delicious. Surely the best in Bruges!

Review collected in partnership with Relais & Chateaux
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1Thank isabelh387
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for these wonderful comments. We are glad to hear that you enjoyed your say at our hotel and diner at our restaurant le Mystique. Our staff always do their best to make sure that each guest has a memorable stay at our hotel. We hope to welcome you again in the future

Cambridgeshire, United Kingdom
Reviewed 4 December 2016 via mobile

Our party of 12 stayed at this superb hotel for a weekend break and from when we arrived until we left the service from all if the staff was exceptional as was the quality of the hotel. Great hotel, great location and fantastic staff would highly recommend.

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1Thank tick1963
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for the great review and for recommending our hotel here on TripAdvisor. Yes indeed, our entire team ensures a wonderful stay for our guests, thanks to an utimate personal service and assistance from the minute you arrive with us in Bruges! We hope to welcome you again the future.

London, United Kingdom
Reviewed 29 November 2016

From being greeted on the pavement outside, to the farewell goodie's we received the service and ambience was top notch. I would have enjoyed my breakfast more if the eggs, bacon etc were hot. However buffet is always under par. We did enjoy the setting and continental. Everything was well maintained and beautiful. We had drinks in the bar which...

Review collected in partnership with Alpharooms
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Thank BedfontBabe
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you again for staying with us and for taking the time to share your experience. Our building is historic and therefore limits us to what we can do in terms of room configuration and space. For your next visit do not hesitate to book one of our larger suites or deluxe rooms. We are happy that you had such...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 

Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Price Range: $224 - $688 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Heritage - Relais & Chateaux staff and other travellers.
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Questions? Get answers from Hotel Heritage - Relais & Chateaux staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 22 has a pocket sliding door into the bathroom with a motion detecting on (but not off) system. When getting up in the middle of the night to use the facilities, all the lights will go on, and you may not be able to fall back to sleep readily. In addition, to turn the lights off in the middle of the night, the sliding door must be fully closed. To do so, a little push is needed to engage the door fully, and is quite noisy in the middle of the night, in an otherwise silent room. The management seriously needs to rework this situation in an otherwise perfect room.”
 of 5 bubbles 683nanettep, 2 Jan 2017 | Read review
“Our room faced the street but we didn't hear any sounds from outside. ”
 of 5 bubbles Cyclingknitter, 15 Oct 2016 | Read review
“Some of them are a little small, but more than made up for by the opulence bed, furnishings and style - all wirelessed up too, with ipads in the rooms”
 of 5 bubbles Horsewithnoname1, 15 Sep 2016 | Read review
“Rooms 42 & 43 on the upper floor are excellent.”
 of 5 bubbles 917dennisw, 14 Sep 2016 | Read review
“We were on the third floor and our room was absolutely fine.”
 of 5 bubbles jackiew125, 25 Aug 2016 | Read review
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