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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 20-10-30 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Heritage - Relais & Chateaux
Updated 20-10-30 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 99 hotels in Bruges
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Hidden in the historical city center you can find this magical 5-star Boutique Hotel and only Relais & Chateaux member of Bruges. Within walking distance of the city's most desirable sites, finest boutiques, gourmet restaurants and main points of interest such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood and historic museums. Isabelle and Johan Creytens are the proud owners of this City Mansion House Hotel, Restaurant and Spa and together with the entire team, they are very pleased to welcome you and offer you an unforgettable experience! Try out the finest culinary creations of chef Gregory Slembrouck at the onsite and rewarded restaurant Le Mystique or pamper yourself with a relaxing massage, sauna or steambath at the luxurious spa "Le Moment by Sothys".
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Room & Suite (529)529
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Foot bath
24-hour security
Baggage storage
Valet parking
Paid private parking on-site
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Wine / champagne
Taxi service
Foot massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
Waxing services
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Air purifier
Bathrobes
Housekeeping
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, French, Spanish, Dutch and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
321Restaurantswithin 0.5 km
139Attractionswithin 0.5 km
Contact
11 Niklaas Desparsstraat, Bruges 8000 Belgium
Name/address in local language
Getting there
See all nearby hotels
1,991Reviews18Q+A100Room tips
Reviews
Traveller rating
- 1,617
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- 43
- 15
- 12
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Popular mentions
Turning 50 in Covid times is a challenge. We had to cancel all plans, and chose a stay in Hotel Heritage instead. Main reason was the in-room dinner. When arriving at the hotel, the reception looks a bit dated. However, once in the room, that was quickly forgotten. Moments after arrival, we were offered two glasses of champagne and some sweets. The room was spot-on. Don't expect modern rooms, it oozes "chateau" style. Superclean, supernice. Around 7, dinner service starts. We actually didn't realize how much we missed eating out. Every 20 to 30 minutes, a knock on the door, and the next course was served. The food quality was excellent, we thoroughly enjoyed the experience. After dinner, yet another birthday surprise. Needless to say we slept like a log. We didn't hear a single sound during the night (which is remarkable, as you are literally in the center of Bruges). And then there was breakfast. The (massive silver) tray was almost too heavy to carry, filled with high quality breakfast items. Clearly, whoever is in charge of picking the breakfast items has an eye/taste for quality. In short: if you are fed up with restaurants being closed, and are craving for 100% 5 star service, do not hesitate: this is the spot ! They truly made our day !…
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from Hotel Heritage, Overig at Hotel Heritage - Relais & Chateaux
Responded Mar. 11, 2021
Dear fideba, In the first place, we would like to thank you for choosing Hotel Heritage for your stay in Bruges and for this very special occasion! On behalf of the whole team, we would like to thank you for your kind words concerning our staff, our breakfast and our hotel in general. We look forward to welcoming you again in the near future. Kind regards, Johan Creytens Owner & General Manager
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Classic decor, friendly staff, rich breakfast. View from the room out back was not great, but room and bathroom otherwise superb. Can recommend, also for its location. Apparently the restaurant below is also pretty great, though we didn't have the opportunity to try.
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Date of stay: September 2020
Location
Service
Sleep Quality
Helpful
Response from Johan Creytens, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Feb. 22, 2021
thank you so much for your great review and all team is happy to read you enjoyed your stay with us. During this Covid-regulations, we serve our gastronomic 3 or 4 course menu's in the room. We are happy to be able to do so and that our guests can enjoy a break away from daily struggle. Looking forward to welcome you soon again
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This hotel is absolutely wonderful. Fabulous staff, rooms and restaurant. We visited with 2 kids got 2 rooms next door. Had a wonderful meal at the restaurant. During difficult COVID times I felt very safe how the staff handled all precautionary measures. Would recommend this hotel if you stay in Bruges.
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Date of stay: June 2020Trip type: Travelled with family
Helpful
Response from Hotel Heritage, Overig at Hotel Heritage - Relais & Chateaux
Responded Jul. 27, 2020
Dear Mrs. Magdalena, First of all, we would like to thank you for choosing Relais & Chateaux Hotel Heritage for your stay in Bruges and definitely during these particular times. We would also like to thank you for sharing your opinion about your experience with us. We feel honored to read that our rooms and restaurant were able to meet your expectations and that you mention our team was fabulous. We do our very best to meet all measures and requirement regarding COVID-19 as we think the health and well being of our guests and associates is highly important. It is a real pleasure to read that you recognize our efforts in this. Once again, we would like to extend our appreciation to you and your beautiful family and we sincerely hope to be able to welcome you again. Warm regards, Johan & Isabelle Creytens & Team Heritage
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My girlfriend and I spent one night at Hotel Heritage in the centre of Bruges. Every single detail was just perfect. The welcome was nice, our room was fabulous, and the friendliness of the staff was exceptional. In addition, restaurant Le Mystique at the ground floor of the hotel is an additional trump of the hotel. The food and service were Michelin-star quality and the price was in our opinion absolutely fair. We definitely come back! PS: We loved the old-fashioned but very nice telephones in the room
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Date of stay: June 2020
Rooms
Service
Sleep Quality
Helpful
Response from Hotel H, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Jun. 30, 2020
Dear Sir, Thank you for your kind words about Relais & Chateaux Hotel Heritage. We are pleased to read that you enjoyed every moment with us, and that you appreciated the friendliness of our team. We feel honored to read that you found the food and service at our Restaurant Le Mystique of Michelin-star quality! We hope to have the chance to welcome you back soon for another incredible Bruges experience. Best regards. Johan & Isabelle Creytens
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It is said that a person's true character is revealed in difficult times. This was true for the Hotel Heritage. In November, I made a reservation with the Hotel Heritage and prepaid for my room. The team at the Hotel Heritage promptly responded to all of my inquiries and assisted with the details of my reservation. Then, earlier this week, I received an email from the hotel indicating that they could not honor my reservation because of the coronavirus. And, due to the financial hardship resulting from the virus, they have chosen not to refund my deposit. Instead, they offered a credit to be used within the next 12 months. I informed them that due to other commitments, I will not be able to travel to Bruges anytime in the near future. Their response was to keep my deposit. So, it is clear that in hard times, the Hotel Heritage's profits take priority over their customers. I expected more from a Relais and Chateax member. All of the other smaller hotels that I had planned to stay at have refunded my deposit and even waived any administrative fees (without being asked). When travel does eventually become possible again, I recommend that you find a different hotel - one that does right by its customers in both good times and difficult times.…
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Date of stay: March 2020
Location
Cleanliness
Service
4 Helpful votes
Helpful
Response from Hotel H, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Jun. 19, 2020
Dear guest, We would really like to thank you for choosing Relais & Chateaux Hotel Heritage in the first place and we are very sorry that you had to cancel your travel plans because of the Corona virus. We would also like to thank you for your transparency and for sharing your opinion as it is highly important in our constant strive to perfection. For over 3 months, we have been flooded by a tsunami of cancellations which had a huge impact on our company and our employees. However, we do offer a hotel-gift certificates as we would really love to have a chance to welcome you in the future so you can experience our beautiful property as well as the magical city of Bruges. Please feel free to contact us at any time. We thank you for your understanding and hope to welcome you again soon. In this difficult time, our thoughts are with those who are affected by the coronavirus. Yours faithfully, Johan Creytens Owner
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PRICE RANGE
US$170 - US$263 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel heritage - relais and chateaux, heritage hotel bruges
LOCATION
BelgiumFlandersWest Flanders ProvinceBruges
NUMBER OF ROOMS
22
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Claim Your Listing Frequently Asked Questions about Hotel Heritage - Relais & Chateaux
Which popular attractions are close to Hotel Heritage - Relais & Chateaux?
Nearby attractions include Historic Centre of Brugge (0.1 km), Chocolates & Happiness (0.3 km), and Volkscafé Sint-Jakobs (0.2 km).
What are some of the property amenities at Hotel Heritage - Relais & Chateaux?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Heritage - Relais & Chateaux?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Heritage - Relais & Chateaux?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Heritage - Relais & Chateaux?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Heritage - Relais & Chateaux?
Conveniently located restaurants include Little Siam, Brazi's, and Le Mystique - Relais & Chateaux.
Are there opportunities to exercise at Hotel Heritage - Relais & Chateaux?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is Hotel Heritage - Relais & Chateaux located near the city centre?
Yes, it is 0.2 km away from the centre of Bruges.
Are any cleaning services offered at Hotel Heritage - Relais & Chateaux?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Heritage - Relais & Chateaux?
The staff speaks multiple languages, including English, Spanish, French, German, and Dutch.
Are there any historical sites close to Hotel Heritage - Relais & Chateaux?
Many travellers enjoy visiting Historic Centre of Brugge (0.1 km), Basilica of the Holy Blood (0.2 km), and The Princely Beguinage Ten Wijngaarde (1.0 km).