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Hotel Heritage - Relais & Chateaux

Travellers' Choice award winner
#5 of 97 Hotels in Bruges
GreenLeadersBronze level
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Hotel Heritage - Relais & Chateaux
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1,635 Reviews from our TripAdvisor Community

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Showing 1,232: English reviews
Epsom, United Kingdom
Reviewed 8 February 2017

This was such a lovely hotel, perfectly situated for exploring the city, and an easy journey from the train station, a taxi costing only 6/7 euros. The rooms were luxurious, with bathrobes, slippers, toiletry's and fluffy white towels.It was very quiet and peaceful considering how close it is to the Market Square. There was also a BOSE radio with a...

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Helpful?
Thank Hazel M
VincentLabrosse, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Fantastic to read your positive review! We feel delighted to know that you had such a great time with us in Bruges. Indeed, Bruges is a perefct destination for 3 nights as there are so many things to do: museums, love hotspots, theatre, boatride on the canals, tour by horse carriage and of course not to forget: beer & chocolate...

Reviewed 7 February 2017

Great tips on restaurants, etc from the front desk staff. We met the wonderful owner, and felt very welcomed! Our room was extremely comfortable, with great linens and pillows, etc. The location was the perfect jumping off spot to explore Brugge. The back living room area with fireplace was cozy and comfortable, a great place to sit and visit as...

Review collected in partnership with Relais & Chateaux
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Helpful?
Thank Julie H
VincentLabrosse, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We feel so pleased that you appreciated our tips! Our receptionist are real Bruges' ambassadors and they love to guide our guests to the best places in town! Thank you very much for you very positive feedback here on TripAdvisor and hope to may welcome you again at our hotel and at our in-house restaurant Le Mystique!

Greystones, Ireland
Reviewed 6 February 2017

We stayed here for 3 nights and had an absolutely fantastic weekend. The hotel is quite small, but everything is so beautifully put together. Our room was so nicely decorated and laid out. We were greeted by the owner of the hotel who showed us how everything in our room worked. She had also written us a hand written note...

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Thank Conor W
VincentLabrosse, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for this 5* review! We are proud to be a Relais & Châteaux property and we love to share our passion, our roots, our culture and our own terroir with all our guests! Indeed, the personal presence of our Maître de Maison can be sensed troughout our entire hotel. We feel pleased that you enjoyed you 3 nights...

London, United Kingdom
Reviewed 6 February 2017

Very comfortable, friendly and central hotel. Nice touches - sherry and snacks delivered to room in the evening, freshly baked cakes, biscuits and chocolate on the bar. car park with Tesla electric charger point.

Review collected in partnership with Relais & Chateaux
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Thank Tim J
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your review! Our hotel has successfully obtained the Green Key certificate, a result of environmental responisbility. The electric charging points for Tesla and other electric cars, the transfers by the Heritage Tesla shuttle are some of the green initiatives taken at out hotel. We can't wait to welcome you back in the heart of Bruges!

Chevy Chase, MD
Reviewed 5 February 2017

This was our first stay at a Relais & Chateaux hotel and I must say it was a spectacular introduction. We were greeted in our room by the owner, who gave us a little history of the building and generally made us feel like we were visiting family (in a good way). The room was of adequate size and beautifully...

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1Thank Gary J
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Welcome to the wonderful world of Relais & Châteaux, a lifetime of journeys since 1954! With a Relais & Châteaux propery as destination, memorable experiences never ends... Thank you for your review and hope to may welcome you back soon with us or to other Relais & Châteaux properies, all around the World, unique in the World!

Tel Aviv, Israel
Reviewed 4 February 2017

Hotel Heritage adheres to the highest standard of service and attention to detail. The room was perfectly maintained and the hotel is designed with all authentic elements of the centuries old style. You really feel like a renaissance king.

Review collected in partnership with Relais & Chateaux
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Thank David R
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We love to treat all our guests as real Royals....! Thank you for your fabulous review and hope to see you back soon in the heart of Bruges, the most romantic city on Earth!

Great Barrington, MA
Reviewed 24 January 2017 via mobile

We always look for R & C hotels. We have stayed in them in Italy, France and Canada. Without question the Brugge Relais is worthy of the brand. It is about 200 yards from Market center of the city. The staff was really helpful with what to see where. Although our weekend trip was too short for the best museums...

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1Thank Paul Z
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you so much for the kind words in your review. We pride ourselves on being Relais & Châteaux members and we glad to hear that you enjoyed your experience with us. Our hotel's location is ideal for shopping, sightseeing and close to so many things to do. We hope to see you again in the future

Sheffield, United Kingdom
Reviewed 24 January 2017

Stayed here last August for my 60th birthday (thank you MrsW) . Its a superb hotel minutes away from the main square. The restaurant was closed for refurb but the staff were very helpful when making recommendations for eating out.

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Thank Stev W
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are so happy that you had a wonderful time on your birthday. We are pleased that you enjoyed your stay with us here in Bruges and that our hotel helped create some memories. Thank you for all the kind words, and we hope to see you again in the future. Maybe for the next special occasion

Sydney
Reviewed 22 January 2017 via mobile

My husband and I stayed at Hotel Heritage for 1 night during January 2017 and were blown away with the quality of service & amenities. Upon arrival we were shown to our room, where the lovely lady working the concierge explained how all the in room features & fixtures worked, and we were presented a small hamper of goodies including...

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Thank gld1310
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for this wonderful 5-Star Review. Our staff is our hotel's crown jewel! They always go above and beyond to offer the best personalized service and to make sure that our guest are well taken care of. We are happy to hear that we met (and hopefully exceeded) your expectations and we are grateful that you made us part...

Reviewed 22 January 2017 via mobile

This is an impeccable hotel just a minute's walk from the heart of Bruges. The room was delightful, if a little small. We had a very memorable G and T in the bar when we arrived. Shame the restaurant was closed while we were there (and particularly disappointing that the management did not inform us of this until we had...

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Thank Ndh62

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 

Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Price Range: $276 - $848 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Heritage - Relais & Chateaux staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room at the back of the hotel might be quieter than the road side. There isn't much traffic.. but when there is traffic it's al little noisy. ”
931tanithf, 11 Apr 2017 | Read review
“On the 4th floor is a rooftop space to enjoy your coffee or cocktails outside.”
498christyk, 10 Apr 2017 | Read review
“Suites - very comfortable. Sherry and snacks delivered each evening.”
138TimJ, 6 Feb 2017 | Read review
“We stayed in room 31, it was a lower priced room but it was still very good.”
countrycompo, 19 Jan 2017 | Read review
“Room 22 has a pocket sliding door into the bathroom with a motion detecting on (but not off) system. When getting up in the middle of the night to use the facilities, all the lights will go on, and you may not be able to fall back to sleep readily. In addition, to turn the lights off in the middle of the night, the sliding door must be fully closed. To do so, a little push is needed to engage the door fully, and is quite noisy in the middle of the night, in an otherwise silent room. The management seriously needs to rework this situation in an otherwise perfect room.”
683nanettep, 2 Jan 2017 | Read review
5 of 5