We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Heritage - Relais & Chateaux

1,776 reviews
Save
Traveller (642)
Room & Suite (519)
Dining (123)
Overview
  • Excellent80%
  • Very good16%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“le mystique”(29 reviews)
“bose radio”(22 reviews)
“the main square”(129 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Hotel Heritage - Relais & Chateaux
Offers & Announcements: Third night FREE
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (1,776)Write a Review
There are newer reviews for Hotel Heritage - Relais & Chateaux
See the most recent reviews
Filter reviews
1,324 results
Traveller rating
1,089
200
21
8
6
Traveller type
Time of year
LanguageEnglish
More languages
1,089
200
21
8
6
Show reviews that mention
All reviewsle mystiquebose radiothe main squarenespresso machinebeautiful hotelweather reportevery eveninglittle touchesquiet streetturn down servicehotel restaurantchampagne breakfasteach morningexcellent locationdeluxe roomsitting roombeautiful room
FilterEnglish
Updating list...
571 - 575 of 1,324 reviews
Reviewed 17 September 2014

Everything in this hotel is excellent. Service at check in, in-room amenities, room decor, orientation of staff on the equipment of the rooms, hotel decor, the restaurant, wonderful service from Le Mystique, breakfast. My family and I want to thank all affection and attention we...More

Review collected in partnership with this hotel
Thank Maria C
Response from Managerheritage, Manager at Hotel Heritage - Relais & ChateauxResponded 18 September 2014

Thank you for your time to review your experience! Our entire team and myself re-thank you! It was a great pleasure for us to have you as our guests! We're looking forward to your next European Trip & visit to Bruges!

Reviewed 17 September 2014

Very central, helpful staff, comfortable rooms if not a tad small, all in all very good. The street being a slightly narrow one was difficult to park, but the hotel had a concierge service to park my car and that was helpful. We only had...More

1  Thank Vishnuvardan
Response from Managerheritage, Manager at Hotel Heritage - Relais & ChateauxResponded 18 September 2014

Thank you for your positive words! We advise all guest to park in front of the entrance, our valet will assist with the luggage and park the car for you! A great service in the heart of medieval Bruges...! Don't forget to book a place...More

Reviewed 17 September 2014

We have just returned from a long weekend at The Heritage Hotel in Bruges. As other reviewers have mentioned, the rooms are quite small, (we were in Room 27), and not the best for two grown men trying to share a limited space. The rooms...More

Thank Clifton76
Response from Managerheritage, Manager at Hotel Heritage - Relais & ChateauxResponded 18 September 2014

Yes, all our team members love to work in our facinating World of Hospitality! All their smiles makes the Bruges experience even more memorable! Like to stay in larger room next time? Try our Deluxe rooms or Suites! Thank you for your review!

Reviewed 16 September 2014

Our stay at the Hotel Heritage in Bruges two weeks ago made our visit to Bruges most enjoyable. The Heritage staff was absolutely outstanding, especially at the front desk with Jesse and in the Mystique Restaurant with Benjamin. The hotel is very quaint, clean and...More

Review collected in partnership with this hotel
Thank Greg P
Response from Managerheritage, Manager at Hotel Heritage - Relais & ChateauxResponded 20 October 2014

Jessie & Benjamin were so happy to read your review! Thank you! What great to read that you are already planning your return trip, make sure you book direct with us to benfit our repeat guest tarif! We look forward to seeing you again soon...More

Reviewed 15 September 2014

Although many reviewers have commented on the small rooms, we were somewhat astonished by the dimensions of the space we were offered. We had upgraded by 1 level from base level rooms, expecting, as is usual, that these rooms would be larger. They were not....More

2  Thank Ge0rgeandGracie
Response from Managerheritage, Manager at Hotel Heritage - Relais & ChateauxResponded 16 September 2014

Oh, it hurts us to read your review despite the extra mile we went to offer you a great stay in Bruges! We feel sorry to read that the free upgrade we offered, didn't pleased you. But yes, you're wright we 're limited in terms...More

View more reviews
PreviousNext
1113114115116117265
About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$216 - US$691 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$216 - US$691 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (642)
Room & Suite (519)
Dining (123)
Pool & Beach (1)
Amenities (42)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
colinsp2013
1 September 2017|
AnswerShow all 2 answers
Response from J-Creytens-Owner-GM | Property representative |
Dear Mr Spires, Thank you for your message and you interest in our fine dining restaurant. I'm afraid our restaurant is closed on sunday 08/10 and monday 09/10. I have now made a restaurant booking for you on tuesday the... More
0
Votes
Google Translation
emmar0therham
6 October 2015|
Answer
Response from J-Creytens-Owner-GM | Property representative |
Dear on sunday, all museums and attractions are open also many shops are open always at your disposal for any furtherinformation. best regards Johan
0
Votes
Google Translation
Gwynne W
11 August 2015|
Answer
Response from VincentLabrosse | Property representative |
Dear Mrs Wales, We are very sorry for the mistake. We do have your reservation at 7pm for September 11th. If you should have any further questions, please do not hesitate to contact us. Kind regards, Loes Govaert... More
0
Votes
Google Translation
PreviousNext
1234
Room Tips
"We were in room 32."
Read review
"Room 17 is great- see description above"
Read review
"great space, lovely furnishings, very comfy bed with duck feather duvet and pillows enclosed in a very quiet..."
Read review
"Simply tell the hotel your needs when you make your booking. I am confident they will try to accommodate you."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing