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Hotel Heritage - Relais & Chateaux

Travellers' Choice award winner
#5 of 98 Hotels in Bruges
GreenLeadersBronze level
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Hotel Heritage - Relais & Chateaux
Hotel Heritage - Relais & Chateaux
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1,600 Reviews from our TripAdvisor Community

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Showing 1,217: English reviews
Newcastle upon Tyne, United Kingdom
Reviewed 4 March 2014

Think this should be a 5 star rather than 4. Everything about it was perfect for my 3 day stay. Rooms, staff and food were excellent. Felt very welcomed and everyone was very friendly. Location was perfect as only the main square is less than 2 minutes away.Only minor suggestion is lovely Belgium chocolates on pillow would be great!

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Thank Rudders12
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your 5* rating! We are delighted to know that your stay was so wonderful and that you enjoyed Bruges, beautiful in each season and hope you will return soon! Don't forget to visit our bar Le Magnum on your next stay for some free homemade cakes & biscuits by our chef!

London, United Kingdom
Reviewed 3 March 2014

My husband and I spent a weekend at the Hotel Heritage to celebrate my birthday. It's on a quiet street just a block north of the main square and easy walking distance to all the attractions in Bruges. We found a special rate that included breakfast through their web site -- otherwise, breakfast is quite expensive as an add-on. The...

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1Thank Traveling_Jones9
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes, our hotel's location is the most central one and ideal for sightseeing, shopping and so close to many things to do! We feel so sorry you haven't received our Birthday Treatment.... we offer all guests a glass of Champagne when their Birthday falls during their stay....! Thank you for your review and hope to may welcome you,on your next...

London, United Kingdom
Reviewed 3 March 2014

If you are looking for a hotel which provides luxury customer service, and lavish rooms, this Hotel will not disappoint. Location: Based in the heart of Bruges you are within walking distance from the main square, and all the sites. Service: All staff speak English, are extremely helpful and polite, and go the extra mile. We even had a hand...

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Helpful?
Thank Alex S
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your award of 'pure excellence'! We pride ourselves being Relais & Châteaux member and are pleased that you enjoyed our personalized service! We're happy that you chose to stay with us and hope to welcome you back very soon!

Reviewed 2 March 2014

An excellent stay. The room, staff and resteraunt were superb. Only negative point which was not the fault of the hotel was that the rooms at the front are very noisey with people walking past at 2-3am

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Thank Mark R
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your nice comments! We are pleased that you had a wonderful weekend away. We are proud that our hotel is a historic landmark in the heart of the magical city of Bruges! Enjoy and ensure you a good night's rest on your next visit when booking a room on the rear side of the hotel. We look...

Carlow
Reviewed 1 March 2014

Had a fabulous weekend in the Heritage. It's a beautifully decorated small hotel in a central location. Staff are very friendly & helpful. The breakfast is great and includes champagne ! The room was small but had everything needed including an ipod dock & an Ipad, Robes,slippers & a Nespresso machine. All in all we really enjoyed our experience in...

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Thank MKelCarlow
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are so happy to know that you loved our in-room facilities so much! Indeed a classic atmospere and modern comfort are combined in our Mansion House at only 50m from the Market square! Ou breakfast is consitently praised by the press and are delighted to read you enjoyed it, especially the Champagne! Thank you for sharing your experience with...

London, United Kingdom
Reviewed 28 February 2014

Booked a deluxe room immaculate, very comfortable and quiet with a seating area as well as bedroom and bathroom, felt like a suite. Staff were extremely helpful and efficient and thankfully spoke fluent English. On arrival they gave us a map and ideas of what to see with a discount card for some of the main attractions. Complimentary fruit basket...

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Helpful?
Thank Clare P
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your kind words! Our entire team strives to offer a most memorable stay, and are so happy that you enjoyed it so much! Thank you for mentioning about the hooks and lighting, which we reinstalled directly, sorry for the inconvenience! It will be our privilege to welcome you again in a future visit!

London, United Kingdom
Reviewed 26 February 2014

My husband and I stayed here over the Christmas holidays, (28 – 30 Dec) so maybe that’s why it was so expensive but personally, I did not see that cost shown in the hotel. I never mind paying if its worth the cost but no breakfast inc which is a real shame. It’s a lovely place, fantastic location but just...

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Thank coop82
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you very much for your time reviewing your experience! Christmas time is a lovely time to visit the Venice of the North and high demanded season to stay, therefore we strongly advice you and all other travelleres to book our reasonable rates for a 4 star boutique hotel direct at our hotel to benefit our best aivalable rates, special...

peltzy
Reviewed 24 February 2014

We were given a nice room initially. But there was a bad smell due to the air conditioning system. We were moved to a better room at the same rate. And what a room! Gorgeous suite. Everyone was incredibly nice. Even bringing complimentary port to the room before dinner! Wow! Will only stay here while in Bruges.

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1Thank peltzy
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We feel delighted to know that our hotel is your most popular place to stay while in Bruges! Thank you for this 'Wow' review and are glad that we made you happy to move room, we love to pamper our guests!

London, United Kingdom
Reviewed 24 February 2014

Superb. The Hotel was immaculate and the staff were super helpful, showing us sites to see, giving us a map of the local area and what to see. It is conveniently located near the historical Market in a great location and walking distance to lots of sites. The breakfast was lovely even if it is a bit pricey, so take...

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1Thank Torie79
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your superb recommendation! We're pleased that you enjoyed your stay with us in Bruges. Beside our full buffet breakfast (€ 24) in our restaurant we serve an 'à la carte' continental breakfast starting from € 12pp. Hope you'll enjoy one of our breakfast options soon on your next stay!

Reviewed 24 February 2014

Sadly only stayed one night at this excellent hotel. The next visit will definitely be for longer. From the moment you arrive the staff could not be more attentive and helpful. The room was beautifully presented with every facility you could require, we had a standard room which was amply large enough for a short stay and came complete with...

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Thank brunswickhouse
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Your review makes us happy! Thank you! We're simply trilled that you enjoyed the total Heritage experience of our hotel and restaurant services! We can't wait to welcome you back...!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 

Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Price Range: $246 - $828 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Heritage - Relais & Chateaux staff and other travellers.
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Questions? Get answers from Hotel Heritage - Relais & Chateaux staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites - very comfortable. Sherry and snacks delivered each evening.”
 of 5 bubbles 138TimJ, 6 Feb 2017 | Read review
“We stayed in room 31, it was a lower priced room but it was still very good.”
 of 5 bubbles countrycompo, 19 Jan 2017 | Read review
“Room 22 has a pocket sliding door into the bathroom with a motion detecting on (but not off) system. When getting up in the middle of the night to use the facilities, all the lights will go on, and you may not be able to fall back to sleep readily. In addition, to turn the lights off in the middle of the night, the sliding door must be fully closed. To do so, a little push is needed to engage the door fully, and is quite noisy in the middle of the night, in an otherwise silent room. The management seriously needs to rework this situation in an otherwise perfect room.”
 of 5 bubbles 683nanettep, 2 Jan 2017 | Read review
“Our room faced the street but we didn't hear any sounds from outside. ”
 of 5 bubbles Cyclingknitter, 15 Oct 2016 | Read review
“Some of them are a little small, but more than made up for by the opulence bed, furnishings and style - all wirelessed up too, with ipads in the rooms”
 of 5 bubbles Horsewithnoname1, 15 Sep 2016 | Read review
5 of 5