Stoke Rochford Hall

Stoke Rochford, Grantham NG33 5EJ England
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About

Location
Cleanliness
Service
Value
Stoke Rochford Hall is a 4* Hotel situated in peaceful, rolling countryside in the heart of the East Midlands Shires. The idyllic and tranquil environment offers a perfect retreat away from the demands of modern day city life. Yet its easily accessible, central location and excellent transport links mean that Stoke Rochford Hall really does have it all.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Conference facilities
Banquet room
Parking
Wifi
Internet
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Spa
Non-smoking hotel
24-hour front desk
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Room features
Non-smoking rooms
Suites
Family rooms
Housekeeping
Room service
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
2,098Reviews27Q+A100Room tips
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Popular mentions
We stayed for one night as my dad was coming to visit. Having read the reviews prior to our stay I was a little cautious about what to expect. Yes the rooms are small and yes the house is in need of some tlc.. BUT two things made the stay very good! The first was the food, we ate in the restaurant Saturday night and the food was delicious. Pate and Brie for starter, Steak and Salmon for main and chocolate fudge cake for desert. All dishes presented beautifully and tasted amazing! The best thing about our stay though, was definitely the bar and waiting staff. A special thank and you mention needs to go to Tom, Baris, Amber and Katie. Their service and dinner and in the evening at the bar was second to none. They made us feel very welcome and were great company, a credit to the hotel. A mention need to go to Finley also, who served us breakfast, he was welcoming and friendly and very happy to help. In short, these guys (and girls) helped to make our stay a fun, enjoyable and memorable one! Thank you
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Stayed here 2 nights as our daughter has booked her wedding in 2 years here and was very excited to show us it. The hotel from the exterior and the grounds are absolutely fabulous along with the orangery and library. I can see when she saw it earlier with the massive fire lit how lovely it could be. On arrival the previous guest had taken the key to our room so the young receptionist was trying to sort this for us and find a spare. She also provided pillow cases for the pillows as there were none. Clearly this is a housekeeping issue rather than a busy young receptionist role who admitted she was new to the role and working on her own. Our room was a good size but clearly in need of TLC . No valance on the bed, very thin pillows and quilt, very little toilet paper in the bathroom and mis matching toiletries. There was no soap ( apparently a supplier issue) and for nearly £200 pn I would at least expect bottled water and a glass. Our daughters room was massive and her bathroom absolutely beautiful bigger than our total room.. Our meal the first night was delicious but the second night as a large group arrived cold and the steaks just given out without checking who had ordered which . An apology was made and the food re cooked. Breakfast the first day was rather chaotic but there were 2 large weddings that weekend. On asking for salt and pepper I was told by a grumpy waitress someone had taken them and she couldn’t find anymore. This was the only grumpy member of staff I encountered as the rest although very young were more than willing to please. Having asked for a travel cot for our grandsons arrival it took 5 attempts over 2 days and for the overall manager to personally deliver it himself at 11pm quite horrified that the request had not been actioned . My husband spoke to both the GM and another manger Luis to voice some of our concerns and breakfast the next day was a truly different experience. Greeted at the door by friendly staff, delicious food ( sorry apart from the scrambled egg) and staff especially Luis could not have been more accommodating. I believe this really is a lovely venue and ideally suited to wedding and events and appreciate the new managers have only been in post a few weeks. With more staff some attention to detail to some of the rooms this truly could be a spectacular venue .
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The bedrooms are very poor indeed. None of the furniture matches, it's all very mix/match. The bathroom we had was small, grotty and with a big hole in the door where it looked like someone had punched their way through it. You couldn't even swing a cat in the bathroom it was that small. Very outdated. Carpets dirty, curtains dirty, windows need a good clean. Extremely poor considering what price they charge to be in the mansion rooms. Staff need re-training in customer service. Rude, unhelpful and acted like they didn't want to be there. The hotel could be so much better if money was invested into it. Spruce up the bedrooms, make them worth the hefty price tag and get some staff who actually want to be there.
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Only there for one night and it was their Medievel banquet (My first) It sounded good but unable to see much as we were seated at eight large round tables which meant that half the diners (like me) had their backs to the entertainment. Soon got a crick in my neck so abandoned trying to watch. Most of the bedrooms are a few hundred yards from the main building and it poured with rain. Got soaked to the skin. Hotel so remote, there was no Celphone service and their Wifi was down. No newspaper delivery so seemed medievel all round. Breakfast was poor. No choice, just selfserve English but no fried rggs only watery scrambled ( made from powdered eggs ??). Managed for one night but would not go back
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Went for a weekend away and was lovely, stayed in the old stables but rooms was very clean and spacious, the hall itself was stunning and the food hall was decorated nicely. Food was really nice and the grounds are nice to walk around. Not much to do though unless you drive to near by times but would definitely recommend if you just want to escape and get some peace and quiet.
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Previous
Hello. I think reception is the management. To be honest I would not bother to book . It looks lovely but not the best. Short staffed and not very clean!!!
3 votes
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I would contact Best Western, using their customer service email address, which can be found on their website. They responded very quickly to a complaint about this hotel.
1 vote
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We stayed in the Courtyard and it was absolutely awful. Our room had broken old furniture in it, mould on windows and smelled. Wish I could give a positive about this hotel but I can’t.
3 votes
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Absolutely! They could have salvaged their dignity by being the bigger person and admitting they have made mistakes and refunding everyone that complained. Instead, this was their response to my email complaint: Dear Michelle Thank for you for your email regarding the Greatest Showman event on Saturday 1st December. I am very disappointed to hear that the event fell far short of your expectations. We take on board all your comments and we are very grateful for the opportunity to listen to feedback to help us improve our services in the future. I completely accept that the arrival to the event could have been better, we had opened an additional bar to ensure that service on arrival was speedy however this wasn’t communicated to our guests and sadly this was missed by a large number of people, we have arranged for signage to help with this for future events and have also moved our welcome hosts and arrival drinks from the Marquee to the main hall to ensure a smooth arrival. Unfortunately, there were some issues outside of our control which had a serious impact on the service of the event on Saturday night. Sadly, due to a failure in our hot plate counter we were unable to heat the plates ready for food service, this meant that while the food was served piping hot, by the time it arrived with our guests, it has lost some of its temperature due to the cold plates. This in turn meant several dishes were returned to the kitchen having a knock-on effect on the rest of the service which was slowed down considerably. We usually aim to have meal service finished by 9:30pm which was easily achieved on our first party night on the Friday. We are very sorry that this technical difficulty had such an impact on the service and therefore impacting your enjoyment of the event. With regards to the entertainment, unfortunately due to the delay in food service, many guests had started dancing on the dancefloor prior to the entertainment starting, this meant that unfortunately due to health and safety, the performers were not able to perform their acrobatics routine amid dancing guests, similarly the full fire act could not be performed. I appreciated that this would have been disappointing and am sorry that you didn’t get to experience the full entertainment programme. I would like to assure you that the event was far from our usual high standards and measures have been put into place to ensure that there would not be a repeat of the issues encountered. As a way of an apology I would like to invite you back to another event this season on a complimentary basis to experience the event at its very best in the hope that we can regain your faith. We are truly very sorry that we have let you down and do hope that you will join us and allow us to show you our usual high level of service and customer care. Thank you once again for taking the time to provide valuable feedback. Kind Regards Natalie Barton
2 votes
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Are you disabled friendly with appropriate access to all areas for wheelchair users please?
Definitely not..very limited access available and no access to some parts at all..this is very bad for a big corporation..something should be done.
1 vote
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123456
"Make sure you get one of the few rooms in the main building"
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"We stayed in room 6 in the main house and it was huge"
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"Stable block rooms to small try for a room in the Hall"
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"The Lincoln Room"
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"Try and get a mansion room."
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12345620
PRICE RANGE
€69 - €124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
stoke rochford hall hotel stoke rochford
FORMERLY KNOWN AS
Stoke Rochford Hall
LOCATION
United KingdomEnglandGranthamStoke Rochford
NUMBER OF ROOMS
96
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