We were told the hotel was great and booked a Flexi room. This meant paying more but we would only pay the room on arrival and would have a flexible cancellation policy. As soon as I booked the room, the money was taken from the account and no explanation or apology was given. We contacted the hotel and were told that the problem would be sorted in 24-48hs. We are already waiting for two weeks and unable to contact the hotel or custumer service because no one seems to answer the phone. I have not been in the property but I can definitely say that the custumer service is atrocious and that they do not seem to care about the guests as long as they have the money in their hands! We are considering taking action and staying at other hotel! Not a good experience!
The hotel was clean, the facilities were great & the drink was very reasonable. The only thing that let it down was the buffet breakfast, which was lukewarm. The best thing about the hotel though was the staff. They were really friendly & helpful & nothing was too much trouble. We would definitely go there again.
Nice and well organised hotel for business. They should improve the quality of meals. Nice meeting rooms with all needed. Good service and kind employees. they are very helpful anď efficient. Recommendable.
Excellent location, great staff and clean rooms. Great view from room windows to the city and ocean, I was able to see the island of Santa Maria from the room window. Second time in this Hotel, will recommend to everybody.
This hotel is located near airport, near port, near stores and Ponta Delgada hospital. Front desk staff was very nice. I was able to check in my room before time. Restaurant manager, is very nice. Breakfast buffet is very Nice! Ponta Delgada is safe. Lots of tour companies near and even in hotel lobby. Prices are resonable. Try to get room on higher floor facing the ocean. Enjoy! 😊
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