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4.0
#4 of 26 hotels in Ponta Delgada
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
My Story Hotel Vila Nova is centrally located in Ponta Delgada, 1 km from the Convento da Esperanca. The hotel features air-conditioned rooms, a heated outdoor pool and a gym. Vila Nova's guest rooms are decorated in blue and grey tones. They include a minibar, extra long beds and a private bathroom with bathtub and shower. Guests can enjoy a daily breakfast buffet and dinner in the poolside Atlantis Room. The Vila Nova bar serves exotic cocktails and crispy afternoon snacks. The swimming pool area has a large sun terrace with sun loungers and parasols. After a busy day, guests can enjoy a refreshing dive or play some billiards in the games room. My Story Hotel Vila Nova is located 5 km from Milicias Ocean Beach and 4 km from Pope John Paul II International Airport.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Spanish, Portuguese
Location
Rua João Francisco Cabral 1 3, Ponta Delgada, São Miguel 9500-208 Portugal
Name/address in local language
My Story Hotel Vila Nova
1,158 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The hotel is located near the port, just a few minutes walking from the main square. It's also easy to get from it to the main road to get to various locations across the island and there are two gas stations close by. It's close to the airport but we had no problem with noise. The room had the necessary furniture, even a desk, and the beds were confortable. The decor is a bit dated but it's in good shape. The staff was always nice and checking in and out was really quick. Parking outside was never a problem but you have to pay for street parking too.
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Date of stay: May 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived the hotel around 9am as our flight arrivals time was super early. There was no room available so we left our baggage with the concierge and went around the lovely city. When we arrived back it was still not time for check in, however the concierge found a room for us! Room view was lovely, facing the neighbourhood and to the right a beautiful sea view. We were received in the room by a lovely letter with seashells, and on the third day another lovely letter with chocolates. Staff was very kind and helpful at all times. Breakfast was great! Pool is nice! There is a public parking in front of the hotel, and its free from 20h until 8ham. Hotel counts with a parking lot as well. As our check out was before restaurant opens, the staff kindly prepared a take away bag with sandwiches, juice, water, frui and yogurt, it was very kind! <3
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Date of stay: September 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice centrally located hotel just a short walk to many restaurants and sites. Hotel is clean and breakfast is basic and could use a change up every other day as it gets a little repetitive. Pass on scrambled eggs are not real egg. Only complaint I have is there is no mini fridge in the room and as much as you think you can control the temperature in your room you can’t. The room was stuffy and I tried to turn on the air on it wouldn’t turn on. Apparently the system has to be switched for the whole hotel at once. Hotel does have fans if needed.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded Mar 26, 2024
Dear Guest, Thank you very much for the time taken to review your stay with us. We're glad to hear that you appreciated our hotel's central location, which is indeed just a short walk from many restaurants and sites. It's also reassuring to know that the cleanliness of our hotel met your expectations. Regarding breakfast, we are continuously aiming to provide a variety of options and we will take your feedback into account to enhance our breakfast experience. We apologize if the air conditioning did not function to your satisfaction; our system is indeed centralized and adjustments are made to ensure the comfort of all our guests. We're pleased to inform you that we do offer fans upon request for any guests whose preference is for a cooler room environment. We would also like to note that while standard rooms do not come with a mini-fridge, this amenity is available in our Suites, and upon request, we can provide it in other room types as well. We look forward to welcoming you back on a future trip. Best regards, Helena Correia, General Manager
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This hotel is pretty average in many respects. Some of the reception staff are excellent and others seem like they cannot be bothered. The rooms are pleasant and housekeeping is done promptly and well. The hotel seems to have a big issue with air conditioning in the rooms. Having read previous reviews, air conditioning seems to have been an issue for many months and we had the same experience being given a room with no air conditioning which was pretty unpleasant in such high temperatures. We were moved to a room with air conditioning after 1 night which was good but this issue obviously needs to be sorted out. Breakfast was satisfactory but the dining room is not big enough to cope with the number of guests so we sat outside most morning which was pleasant to be away from the crowds. The staff in the breakfast room are very good. One thing that nobody mentions about this hotel is its proximity to the airport which actually did not bother us but it is important to know that you will be woken up each morning by flights overhead and they are pretty low. Overall a satisfactory experience but we would not stay here again.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip:Rooms facing the pool are much better
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded Oct 1, 2022
Dear Patrica, We appreciate the time you took to share your feedback. We do try to make sure all our guests have the best experience they can with us and are glad our comfortable rooms and high standards met your expectations. However, we are sorry for the initial issues regarding your room temperature but we are glad that our team promptly resolved this by finding you an alternative room. Moreover, we will pass your kind compliments on to our reception and breakfast teams and regret if our services fell short on another occasion and will discuss this with them. Nonetheless, we are glad that you enjoyed our tasty breakfast and have taken note of your comment and apologise for any inconvenience during this particularly busy period. Please be assured we value your feedback which assists us in highlighting areas for improvement in our services. We hope to have the opportunity to welcome you back for a more memorable stay in the future. Kind regards, Rita Mendes, General Manager
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We stayed for four nights in a king room and returned for one night to a standard room on our way home both were excellent , Check in was so pleasant nothing was a problem stored our cases for 12 days while we visited islands ,Welcome drink is a nice touch and personal card in room each time . Off street parking ,really nice pool with towels available at reception ,lounge off reception with menu was our stop for lunch . Breakfast was perfect lots of fresh fruit and pastries. Outside was repainted while we were staying and looks great, you can see the management are investing and improving the hotel and when you walk in reception lounge/bar has a real fresh feel . Hotel is well located at the end of the sea front and a short walk to plenty of good restaurants. Thanks to staff for a super stay and we will definitely return next year . Honestly couldn’t recommend hotel enough.
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Date of stay: July 2024Trip type: Travelled as a couple
Room Tip:Try to get room overlooking the pool if you can .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded 4 weeks ago
Dear Sean, Thank you for this kind review following your stay. It fills us with pride to know that your stay at My Story Hotel Vila Nova was so memorable. We are delighted that you enjoyed the comfort of our king and standard rooms, appreciated the ease of our check-in process and found our welcome drink and personal card to be a nice touch. The provision of off-street parking, the quality of our pool facilities, and the convenience of our lounge area for your lunchtime enjoyment are aspects we take great pride in. It is wonderful that the breadth of our breakfast selection, featuring fresh fruit and pastries, met your expectations. We are also pleased that the recent refresh of our exterior and the ambiance of our reception lounge contributed positively to your stay. Our location's proximity to the seafront and local dining options is something we always find guests appreciate. Above all, we are grateful for your recognition of our staff's dedication to ensuring a pleasant visit for each guest. We look forward to welcoming you back. Best regards, Helena Correia, General Manager
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I had a great stay the first two days but my second one night stay stunk. Sadly this time around my room had no working lamp on the desk nor at the corner lamp! Crazy dark. The tv only goes to 35 max volume which makes it hard for those that are more hard of hearing..that was a noting on the first 2 night booking. Also on my first two night stay on the second night I was very unlucky having another best staying next to my room where he snores so loud I could not Sleep.! He’s snoring was louder then the tv. That experience sucked and I didn’t ask to be loved of the room because it was 1:39 am and I was checking out next day.. There was no extra pillow nor blanket left in the closet on my second two night stay..maybe I should have asked. The big turn off this second time around was trying to get in the hotel and for my dismay it was locked down. I had to wait 15 minutes at 2AM (dark rainy windy night ) until an employee showed up (FINALLY) some fifteen min later to unlock the main door of the building - front desk entrance. It was very strange to find A hotel locked down with all my belongings inside and me on the street calling the front desk via phone, ringing the door bell and loudly knocking on the door!! I think if you have to lock the hotel to make a safety round as I was told, “ You” should ensure to let all guests know that this may happen. Very inconvenient. Also if this is to happen the employee making the safety round should have a front desk phone with to respond to guests calling the front desk particularly when locked out of the building!…please carry a phone!!! How hard can this be? Oh and is it possible that you can fix the other front desk doors!! They are either always locked or broken. Shame! Thank you and Goodbye
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip:Make sure to inquire …. I had to wait 15 minutes at 2AM (dark rainy windy night ) until an...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded Jan 9, 2024
Dear Guest, Thank you for taking the time to provide this feedback. We are pleased to hear that you enjoyed your initial two-day stay at our hotel. Our team is grateful for the acknowledgment of the comfortable accommodations and services we strive to provide. Regarding your concerns, we are truly sorry to hear about the issues you encountered during your visit, including the lighting in your room and the audible disturbance from a neighboring guest. Our 24-hour front desk is always ready to assist with any in-room amenities such as extra pillows or blankets to enhance the comfort of your stay. We also regret to hear about the inconvenience you faced when trying to access the hotel late at night. Please rest assured that guest safety and security are of utmost importance to us, and we aim to ensure all guests are informed of any necessary safety procedures that may momentarily restrict access. We value your feedback as it helps us to continuously improve our guest experience. We hope to welcome you back on future occasions. Best regards, Rita Mendes, General Manager
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I travelled as single parent with 2 children, we were left disappointed with the service offered.
I appreciate check-in time was at 2pm, but reception would not offer to check if the room was ready earlier. They checked for other guests who were allowed to check-in early, but would not try for us. We had to wait until exactly 2pm. I found it frustrating that guests were receiving different treatment. It was unfair to see other guests arriving after us who were notified that their rooms were ready, however I was told it would not be possible to even check if our room was ready.
There was no one in the bar area to serve food or drinks despite it being advertised as open at lunchtime so had to go elsewhere.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded 1 week ago
Dear Sally, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not live up to the high standards we strive to uphold. Regarding the check-in process, we aim to accommodate early check-ins whenever availability allows, and we regret that we were not able to offer this service to you. Additionally, we apologize if there was no one available in the bar area to serve you during the advertised hours. This is certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention. We hope to welcome you back for a return visit. Best regards, Helena Correia, General Manager
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The staff is in general very nice (especially at the reception) and very helpful. However there were some things I did not appreciate. When I arrived the A/C in my room (pool view) was not working, so they changed my room and I ended up in a room with street view. I could hear every sound in the street, every car passing by. Sleeping was difficult. Also, one day I left my room at 7:30 am and I came back at 3 om and my room was still not cleaned, which was quite a surprise..
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded Jul 20, 2022
Dear Vittoria, We appreciate your candid feedback. Our team sincerely appreciates your kind words, the acknowledgment of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We will be sure to pass on your compliments to our reception team in particular. We are however sorry to hear that you encountered some noise disturbance during your stay, we encourage our guests to let us know of issues such as these at the time so that our team can do everything they can to make sure you are comfortable. Furthermore, we regret that housekeeping was delayed in servicing your room during the period of your absence; we do our best to ensure that we meet these needs, however, in high occupancy this may take a little longer and we apologise for any inconvenience. We hope to have the opportunity to welcome you back for an improved stay on a future occasion. Best regards, Alfredo Tavares - Diretor Geral atavares@mystoryhotels.com My Story Hotel Tejo WhatsApp +351 966 421 589
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The hotel is very central, the rooms are very clean and the staff are so nice. I had a significant birthday while I was there and they presented me a cake, it was such a nice gesture and it really summed up the hotel for me. Would recommend and would definitely stay again...
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My Story Hotel Vila Nova helped make my first trip to São Miguel unforgettable. From the moment I walked in, I was treated with excellent service. The rooms were extremely clean and the breakfast buffet was full of great options to choose from. I loved being close enough to walk to the town center and marina every day from the hotel. The location was perfect and very safe throughout my stay. All of the employees were attentive and friendly, especially André at the bar. He served my friends and I really delicious drinks after a long day on the island and made us feel at home. I will definitely be staying here again during my next visit to the Azores!
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded Oct 10, 2022
Dear Serena, Thank you for sharing this lovely review. Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well. We look forward to seeing you again on your next stay! Best wishes, Rita Mendes, General Manager
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We stayed there last year and landed at 7 a.m. I emailed them and asked if I could check in early and they said that's not a problem. We just wanted the room for the day so we could take a nap and get cleaned up. They were very accommodating, just email and ask.
There are more places to choose from in the Ponta Delgada area.
PRICE RANGE
C$83 - C$253 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vila nova hotel
LOCATION
PortugalAzoresSão MiguelPonta Delgada
NUMBER OF ROOMS
102
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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