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Pestana Cidadela Cascais

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Pestana Cidadela Cascais
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1,151 Reviews from our TripAdvisor Community

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Showing 649: English reviews
Cobham, United Kingdom
Reviewed 2 weeks ago

We had a great time in the hotel, which by the way is breathtaking. Built in an old fort you feel really special there. The president of Portugal has his summer palace within the walls , so you won't feel safer anywhere else. Walking distance to the town in literally 5 minutes and 2 minutes to the growing marina. It...

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Helpful?
Thank mikerR610LO
Marta E, Gestor de Relações com o Cliente at Pestana Cidadela Cascais, responded to this review

Dear Mr. mikerR610LO Thank you for taking the time to post your fabulous review about your stay at Pestana Cidadela Cascais. We are delighted to acknowledge that you had a fabulous stay with us and how highly you rated your experience here. We agree with you, there is no safer place than our hotel and our location and staff are...

Duncan, British Columbia, Canada
Reviewed 2 weeks ago

Spent 3 nights here as part of a Spain / Portugal bus tour. It had the best buffet breakfast of the 6 hotels we stayed at ; plus the view of a marina & the ocean whilst eating breakfast was lovely. The staff through out the hotel were very pleasant { front desk, waiters at the private dinner for our...

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Helpful?
Thank Marilyn B
Marta E, Gestor de Relações com o Cliente at Pestana Cidadela Cascais, responded to this review

Dear Marilyn B Thank you so much for your generous compliments on our restaurant, staff, service and location. We would like to inform you that we will share your words with our employees. Regarding the lady and the gentleman that went to your room in the afternoon it could be the person in charge of counting the mini-bar (normal procedure...

Toulouse, France
Reviewed 2 weeks ago

Citadel Hotel is magical for vaulted arched ceilings rooms and friendly helpful staff. Restaurant could stay open longer in evenings (closes at 7pm so we didn't use) and snack restaurant is a bit 'special' but other than that we thoroughly enjoyed stay in a location which is difficult to beat.

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Helpful?
Thank Simon S
Marta E, Gestor de Relações com o Cliente at Pestana Cidadela Cascais, responded to this review

Dear Mr. Simon S, Thank you for taking the time to post your fabulous review about your stay at Pestana Cidadela Cascais. Our comments about our facilities and friendly staff were very much appreciated and will be shared. Your recommendation about the restaurant will be discussed in order to improve this service. Hope to receive you in the future. Kind...

Lancaster, United Kingdom
Reviewed 2 weeks ago

4 star hotel. Pleasant location for relaxing break but hotel looked impressive however did not meet high standards we expected from the brochure. Spa was small and changing rooms not well managed. Indoor pool pleasant but limited sunbathing area.

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Thank davidpL1339DE
Marta E, Gestor de Relações com o Cliente at Pestana Cidadela Cascais, responded to this review

Dear Mr. davidpL1339DE On behalf of the whole team at Pestana Cidadela Cascais let me thank you so much for choosing to stay with us. Your review is very important to us in order to keep improving service at all levels. We hope to receive you soon. Regards Marta Esteves Guest Services Manager

Darlington, United Kingdom
Reviewed 2 weeks ago

I stay in hotels all over Europe at least once a week. This stay was with my family for pleasure and in a word BRILLIANT. The hotel is lovely but it was made by the staff. Housekeeping staff, bar, front desk and porters were all superb. Go there is was fantastic and make sure you notice that its all about...

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Helpful?
Thank kmr70
Marta E, Gestor de Relações com o Cliente at Pestana Cidadela Cascais, responded to this review

Dear Mr. kmr70, First of all we would like to thank you for your preference towards Pestana Cidadela Cascais. We are truly committed to deliver an exceptional experience to our guests and we are glad to hear that we have achieved that during your stay. Our team pledges to be always attentive to details and your recognition means a lot...

Loosdrecht, The Netherlands
Reviewed 3 weeks ago

The last time we stayed at the Cidadela in January 2014, we thought that maybe it was one of those special moments in time when everything just fell in it's place at the right time and we were "coincidentally" there. Either this has "coincidentally" happened again or the outstanding level of service and facilities is just always there. Again my...

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Helpful?
Thank Richadvisor
Marta E, Gestor de Relações com o Cliente at Pestana Cidadela Cascais, responded to this review

Dear Mr. Richard Rietveld Once again we thank you for your generous comments about our hotel and friendly staff. We are truly committed to deliver an exceptional experience to our guests and we are glad to hear that we have achieved that during your stay. Your recognition means a lot us and we will be waiting for you. Receive our...

Luxembourg District, Luxembourg
Reviewed 3 weeks ago

We had a nice room with seaview for a stay of seven days. The pool area indoor and outdoor is very restricted. All the hotel staff is really friendly and courteous. The location itself give a very good starting point for all kind of trips. Cascais is a nice city.

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Helpful?
Thank Sonja D
Marta E, Gestor de Relações com o Cliente at Pestana Cidadela Cascais, responded to this review

Dear Sonja D Thank you for choosing Pestana Cidadela Cascais for your stay in Cascais. Your words were really appreciated and will be shared with all the team members. We have to agree with you about our friendly staff and about our location, they are our assets here. Receive our best regards, Marta Esteves Guest Services Manager

Barcelona, Spain
Reviewed 3 weeks ago

Amazing location and perfect rooms. Pool is just beside the restaurant giving an excepcional experience. Breakfast very complete. Don't forget to taste Pastel de Belem. Staff very helpful and friendly!

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Helpful?
Thank NuriaVidal
Marta E, Gestor de Relações com o Cliente at Pestana Cidadela Cascais, responded to this review

Dear Mrs. NuriaVidal We are very pleased to know that you had a great experience with us. We truly hope to welcome you again in the near future. Our guests will be lucky if they follow your tip about Pasteis de Belem ! Kind Regards, Marta Esteves Guest services Manager

Budapest, Hungary
Reviewed 3 weeks ago

Excellent location, nice people, wonderful pool/fitness area. Parking could be easier, but as the hotel is in a historic castle, it is acceptable. Rooms are cosy and clean, the surrounding is inspiring (at least) even on a cold march evening...

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Helpful?
Thank Z_21220
Marta E, Gestor de Relações com o Cliente at Pestana Cidadela Cascais, responded to this review

Dear Z_21220 Thank you so much for your generous compliments about our location, staff and facilities also for your understanding about the car park is very much appreciated. We would like to inform you that we will share your words with our employees. Thank you for choosing Pestana Cidadela Cascais and we look forward to welcoming you back! Kind Regards,...

San Juan de Alicante, Spain
Reviewed 4 weeks ago

Great Experience, Hotel caters perfectly needs for leisure and business. Really a great combination being close to Lisbon. Perfect service details made a really wonderful stay. Good gastronomic offer besides the hotel restaurant in the neirbourdood.

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Helpful?
Thank Miguel L
Marta E, Gestor de Relações com o Cliente at Pestana Cidadela Cascais, responded to this review

Dear Mr. Miguel L On behalf of the whole team let me thank you so much for choosing to stay at Pestana Cidadela Cascais. We are truly committed to deliver an exceptional experience to our guests and we are glad to hear that we have achieved that during your stay. We would like to inform you that we will share...

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Amenities

Highlights
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Restaurant
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
This luxury hotel, Pestana Cidadela Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more   less 

Additional Information about Pestana Cidadela Cascais

Address: Avenida Dom Carlos I | Fortaleza da Cidadela, Cascais 2750-310, Portugal (Formerly Pousada de Cascais)
Region: Portugal > Central Portugal > Lisbon District > Cascais
Price Range: $194 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Cidadela Cascais 5*
Number of rooms: 126
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cascais
#6 Spa Hotel in Cascais
#6 Business Hotel in Cascais
#7 On the Beach Hotel in Cascais
#9 Luxury Hotel in Cascais
#11 Romantic Hotel in Cascais
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Cidadela Cascais staff and other travellers.
13 questions
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Questions? Get answers from Pestana Cidadela Cascais staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a sea view. Rm 26 is lovely.”
kmr70, 9 Apr 2017 | Read review
“ask for the second floor rooms with Marina view....”
Richadvisor, 4 Apr 2017 | Read review
“The weekend late night crowd at the marina are loud and rooms nearby should expect to hear music and loud voices.”
jtnwdc, 19 Mar 2017 | Read review
“Upgrade. Outside balcony is wonderful. Room is big with a desk and the sofa in front of the TV makes you feel like in your own living room”
BibiVillareal, 6 Mar 2017 | Read review
“Same floor and corridor as breakfast restaurant facing either way”
MuttonSt, 16 Feb 2017 | Read review
5 of 5