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Pestana Cidadela Cascais

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Pestana Cidadela Cascais
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1,118 Reviews from our TripAdvisor Community

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Showing 629: English reviews
Colwyn Bay, United Kingdom
Reviewed 8 June 2016

A superb hotel in a superb location . Service at all levels was excellent . Not really child or disabled friendly but it is difficult given that the hotel was once a fortress. Certainly an experience and one we were pleased to experience

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Helpful?
Thank merfyn_thomas
JoanaSoeiro, General Manager at Pestana Cidadela Cascais, responded to this review

Dear Mr Thomas Thank you very much for sharing your experience online. We appreciate your comments but also your recognition and understanding regarding the building adaptation. Being a 17th century building gives as a unique identity. We hope to have the opportunity to welcome you again in the near future. With kind regards, Joana Soeiro

Cambridgeshire, United Kingdom
Reviewed 8 June 2016

For me a 5 star hotel means comfort and anticipation of my needs and I'm afraid this hotel, although aesthetically pleasing, did not deliver. The good points.... Gorgeous adaption of old fort. We really loved the older features that we discovered as we found our way around, especially discovering the exit to the marina. Everywhere looks stunning but there is...

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2Thank teamfordy
JoanaSoeiro, General Manager at Pestana Cidadela Cascais, responded to this review

Dear Guests, The Pestana Cidadela Cascais takes this opportunity to thank you for your review and for choosing our hotel for your family holiday. Your opinion is very important for us and we feel very sorry to hear that we did not manage to meet your expectations totally. Your detailed comments regarding all of the facilities will be properly considered....

London, United Kingdom
Reviewed 8 June 2016

We stayed at the hotel recently and were really impressed not just by the beauty of the hotel but the friendliness and competence of the staff. The hotel is also in a great location. One tip if you're there on a sunny day there is a lovely outdoor pool area which is tucked away on the walls of the fort...

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Thank CWhitcomb
JoanaSoeiro, General Manager at Pestana Cidadela Cascais, responded to this review

Dear Mr. Whitcomb Thank you very much for your stay and for sharing your experience with other visitors online. We truly appreciate your review about our unique swimming pool. We hope to have the opportunity to welcome you again in the near future. With kind regards, Joana Soeiro

Toulouse, France
Reviewed 7 June 2016

Remarkable mixture of modern luxurious amenities on the historical facilities of the ancient Citadela of Cascais, overlooking the marina along the Tejo river. Several superb spaces as the lobby, the pool and the terraces… Efficient and helpful staff.

Review collected in partnership with this hotel
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Thank mercury31
JoanaSoeiro, General Manager at Pestana Cidadela Cascais, responded to this review

Dear mercury31 Thank you very much for your review about your recent stay at the Pestana Cidadela Cascais and for sharing your experience here with us on Tripadvisor. Your feedback is very important for us, we always try to keep our hotel up to the standard expected by our visitors in order to offer them a memorable stay. We look...

County Dublin, Ireland
Reviewed 7 June 2016

Spent nine days in this hotel. There was not one bad thing we could say about our stay. We stayed in a classic room overlooking the courtyard. Lovely. Huge choice of food at breakfast. Brilliant. Excellent distance from town. 😊

Review collected in partnership with this hotel
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Thank X2445AZmariak
JoanaSoeiro, General Manager at Pestana Cidadela Cascais, responded to this review

Dear X2445AZmariak Thank you very much for taking the time to review us online. We feel really proud about the subject of your post. It will be shared with the team, Achieving high performance and a bespoke service is our daily goal, and your appreciation is the best incentive we could receive. Best regards Joana Soeiro

Toronto, Canada
Reviewed 6 June 2016

We stayed for 2 nights at this amazing hotel on our honeymoon. I wish we had stayed longer. They upgraded us and had complimentary wine and strawberries with chocolate. The amenities and location were perfect!

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Thank Laletravel2015
JoanaSoeiro, General Manager at Pestana Cidadela Cascais, responded to this review

Dear Laletravel2015 Thank you very much for choosing us for a unique lifetime moment. We feel sincerely honored to host honeymoons, such a special occasion for our guests life. We look forward to welcome you in a near future. Best regards Joana Soeiro

Kildare
Reviewed 6 June 2016

We spent 9 nights here recently and this is a good hotel. We have been visiting Cascais for 10 years and have stayed in most of the other 5* hotels in the area. This has an excellent location overlooking the marina and a very short walk to the town. It is magnificent architecturally - a hotel within the walls of...

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Thank joeleen
JoanaSoeiro, General Manager at Pestana Cidadela Cascais, responded to this review

Dear joeleen, Thank you very much for your review about your recent stay at the Pestana Cidadela Cascais and for sharing your experience here with us on Tripadvisor. Your feedback is very important for us, we always try to keep our hotel up to the standard expected by our visitors in order to offer them a memorable stay. Your comments...

shanghai
Reviewed 4 June 2016

Really beautiful hotel just nearby a small beach in the city center. The staff was very helpful and breakfast/lunch will satisfy you for sure. Enjoy the breakfast on the balcony of the restaurant! Too bad i did not have time to enjoy the gym... The hotel is about 40 minutes by taxi from the airport but depending on the traffic...

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Helpful?
Thank tiboo
JoanaSoeiro, General Manager at Pestana Cidadela Cascais, responded to this review

Dear tiboo, Thank you very much for your review about your recent stay and for sharing your experience here with us on Tripadvisor. Your feedback is very important for us, we always try to keep our hotel up to the standard expected by our visitors in order to offer them a memorable stay. We look forward to welcome you again...

Amsterdam, The Netherlands
Reviewed 31 May 2016 via mobile

This hotel in the old fort complex of Cascais overlooks the harbor and sea. The breakfast room and pool area on the second floor are great spots to enjoy the view and relax. Breakfast was an extensive buffet and as you would expect in a four or five star hotel. The pool has a glass roof which can opened or...

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Helpful?
Thank 6mbelowsealevel
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear 6mbelowsealevel, Thank you very much for your review about your recent stay at the Pestana Cidadela Cascais, Pousada & Art District .We really appreciated your detailed review. We are very happy to hear that you enjoyed your stay with us. We look forward to welcome you again in the near future. With kind regards, Joana Soeiro Hotel Manager

Dublin, Ireland
Reviewed 30 May 2016

This hotel is built into the walls of the old fort and while maintaining character has been modernised to a superb level. rooms are a little quirky but extremely comfortable. The restaurant for breakfast has fantastic views over the marina. The facilities are top notch and the location is impressive and is a 2 minute walk to the centre of...

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Helpful?
Thank Pat M
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Pat M., We appreciate your comments regarding your stay at Pestana Cidadela Cascais. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
This luxury hotel, Pestana Cidadela Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more   less 

Additional Information about Pestana Cidadela Cascais

Address: Avenida Dom Carlos I | Fortaleza da Cidadela, Cascais 2750-310, Portugal (Formerly Pousada de Cascais)
Region: Portugal > Central Portugal > Lisbon District > Cascais
Price Range: $157 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Cidadela Cascais 5*
Number of rooms: 126
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cascais
#6 On the Beach Hotel in Cascais
#6 Business Hotel in Cascais
#6 Spa Hotel in Cascais
#8 Luxury Hotel in Cascais
#11 Romantic Hotel in Cascais
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Cidadela Cascais staff and other travellers.
11 questions
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Questions? Get answers from Pestana Cidadela Cascais staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The weekend late night crowd at the marina are loud and rooms nearby should expect to hear music and loud voices.”
 of 5 bubbles jtnwdc, 19 Mar 2017 | Read review
“Upgrade. Outside balcony is wonderful. Room is big with a desk and the sofa in front of the TV makes you feel like in your own living room”
 of 5 bubbles BibiVillareal, 6 Mar 2017 | Read review
“Same floor and corridor as breakfast restaurant facing either way”
 of 5 bubbles MuttonSt, 16 Feb 2017 | Read review
“Please not the court!”
 of 5 bubbles Dimonte0412, 26 Oct 2016 | Read review
“Superior Sea view room is the most expensive but really doesn't worth it”
  • not the most impressive sea view from the balcony
 of 5 bubbles vz700, 27 Sep 2016 | Read review
5 of 5