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Sheraton Cascais Resort

1,053 reviews
#23 of 42 Hotels in Cascais
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Rua das Palmeiras Lote 5 Quinta da Marinha, Cascais 2750-005 Portugal
00 1 855-821-4553
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Traveller (706)
Room & Suite (554)
Dining (124)

About

4.0
Very good
1,053 reviews
#23 of 42 hotels in Cascais
Location
Cleanliness
Service
Value
Sheraton Cascais Resort boasts an enviable location on Portugal's sweeping Atlantic coast, just 30 minutes from Lisbon and 2 kilometres from Guincho Beach.
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Full view
Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Babysitting
Airport transportation
Parking
Wifi
Paid wifi
Paid internet
Internet
Sauna
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Good to know
  • HOTEL CLASS
    5 stars
  • HOTEL STYLE
    Park View, Quiet
  • Languages Spoken
    English
  • NUMBER OF ROOMS
    146
Hotel links
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1,053Reviews52Q+A75Room tips

Reviews

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Popular mentions
Yakuza Restaurant
I’ve been waiting for more than an hour for the food already. The staff is great. They’ve apologized and sent a complimentary dish to compensate for the delay. They place is noisy and the wait has been dreadful.
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Date of stay: February 2020Trip type: Travelled with family
Response from GM_SheratonCascais, Concierge at Sheraton Cascais Resort
Responded 2 weeks ago
Dear sabrinar124, On the behalf of Sheraton Cascais Resort and Yakuza Team, we would like to thank you for taking your time writing a review about your last experience. We would like to inform you that your review will be shared with Yakuza team in order to improve and to keep our service on high standards and continue to exceed our clients expectations. We hope you choose to create more memories in Yakuza whenever your travels bring you back to Cascais. Best Regards, Marta Cerqueira
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Disappointed
I stayed 1 night at this property from 08/01 . I would like to start to congratulate the support provided by Sr. Antonio and Carla Coutinho on my queries via email. Also at check in the service was great however I did my check in online 2 days prior arrival and payment was not made nor my keys done. That said I would like to share my disappointment related to the suite provided, the cleaning below standard and the furniture is old and needs a refreshment. In the room the walls where dirty, the curtains where ripped off. In the leaving room the table was so scratched that I couldn’t believe a 5* hotel expect their guest to use it, also there was a big heavy jar on top of a plastic square on top of the sofa that was broken and could fall and make serious injuries to the person seated in the sofa. The toilette, cleaning below standard of what you would expect for a 5 star hotel Sheraton brand. At the check out I did refer my disappointment to the receptionist that apologize and waved the amount related to the Springles. With this, I did asked an reimburse for the amount that I had to pay for the reservation. But the only offer I was a free night even though I clearly stated that wasn’t a solution for me. Disappointed guest...…
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Date of stay: March 2019Trip type: Travelled with family
Response from GM_SheratonCascais, Gestor de Front Office at Sheraton Cascais Resort
Responded 2 weeks ago
Dear ArtofHooping H , Thank you for taking your time to share your feedback. We , at the Sheraton Cascais Resort , thrive to excceed our guest expectations and guarantee the high quality service that our brand is proudly known for. Despite having a strict Rooms preventive maintenance program in place , this experience surely does not reflect what we endeavour to provide. Regarding the attached photos they seem not to be recent nor they correspond to the actual situation of our guestrooms , therefore I would kindly ask you to contact me, on your best convenience , so that I can have further details regarding your reservation and possibly restore your confidence in our services and product. With my best regards, Luís Seabra Rooms Manager
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Very nice property
We stayed at the Sheraton Cascais Resort for 4 days. It was comfortable and pleasant. Rooms were clean and spacious. Had a large suite with very nice features. The hotel is very quiet and easy to get a good night sleep. The property is well kept with nice areas for walks. Overall it was a nice experience with friendly service.
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Date of stay: February 2020Trip type: Travelled on business
Response from GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais Resort
Responded 3 weeks ago
Dear AlfredoMartin, On behalf of the entire hotel team, we want to thank you for sharing your experience with us after your recent stay at the Sheraton Cascais Resort. It is always encouraging to receive positive feedback, particularly when it comes from our valuable guests Please note your feedback has been shared with the hotel teams as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Cascais Resort and we hope you choose to create more memories with us whenever your travels bring you back to Cascais. Sincerely Ruben bandeiras
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Very Disappointing Property
The staff were all very friendly, professional and accommodating but the accommodations simply dreadful. I had intended staying 3 nights but barely managed 1 and was so relieved to check out in the morning. The first 1 bedroom suite allocated had a horrible “lived in” aroma of smelly furniture, fabrics and carpet. I asked to be moved and was assigned an alternative unit which did appear to be a little better. It quickly became apparent, however, that this unit had not been very well cleaned, that the seating and furnishings also smelled bad and the overall condition of the carpet was very poor. The mattress was very old and worn out and the bedding and pillows has an unpleasant odour. The shower was completely unpractical to use and the overall condition of the bathroom, very poor. The combination of bad aromas and worn out fittings left me with absolutely no feel good factor whatsoever. The property was originally constructed in 2007 and became a Sheraton Resort in 2016. The communal areas have been upgraded but the rooms are 13 years very, very tired and the whole place needs a massive makeover. I wouldn’t recommend this property to anyone until the rooms are finally updated.…
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Date of stay: January 2020
Response from GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais Resort
Responded 4 weeks ago
Dear Billyz11 , We recognize your time is valuable and appreciate the feedback you have provided . The recognition of the hospitality level of our associates gives us a lot of satisfaction as we strongly agree that they are definitely our most valuable “asset”. On the other hand we were surprised to know that you did not find the room to be welcoming. Maintaining a fresh atmosphere, within our guest rooms and common areas, is always a key priority and that is the reason we have a program in place for room preventive maintenance where we include a deep cleaning plan. The mattresses have all been acquired very recently during the rebranding in order to cope with the highest standards of quality of the brand we proudly represent. Nonetheless , we keep pushing to ensure we consistently deliver upon guest expectations and therefore we will share your important feedback with the appropriate operational teams to ensure it was an isolated incident and that is corrected moving forward. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cascais. With our best regards Ruben Bandeiras
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Not a 5 star
I stayed in Deluxe Suite, I have few points for you guys t consider before you choose this hotel - my living room have a broken lock to go the balcony (so any one can come in) although I knew it couldn't happen but still... a 5 star? (pic attached) - the carpets are NOT in pristine condition (pic attached) - lastly bathroom has mould, shocking right!! - believe it (pic attached, I have a video as well which I couldn't attach here because of video) You know what they even charge you for the cleaning service on "Check In" day which is a hefty amount... See there are positives as well nice staff, spacious, pool etc. But would I prefer to stay again - a definite NO because you could the similar positives in any 3 star hotels Hope this helps in making a decision to book this resort!…
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Date of stay: December 2019
Location
Service
Sleep Quality
Response from GM_SheratonCascais, Gestor de Front Office at Sheraton Cascais Resort
Responded Jan. 2, 2020
Dear suneshkumar , Thank you for choosing the Sheraton Cascais Resort during your recent trip to Portugal and for taking your valuable time to share your experience. We are pleased to know that you found our staff to be courteous and that you enjoyed the spacious grounds that surround this beautiful property. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sheraton Cascais Resort, I sincerely apologize for falling short of not only meeting your expectations, but ours as well.Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Mr. (s) suneshkumar , we do not understand when you say "...they even charge for the cleaning service on check in..." . Would you be so kind to contact me , on your best convenience , to provide further details? We hope this incidents will not mar your opinion of our property and brand as we would like to have the opportunity to welcome you back and regain your confidence. Best regards, Luís Seabra Rooms Manager
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Previous
123456…78
Hi, does anyone have an email contact for the hotel directly?
Try concierge at sheratoncascais com
0 votes
Hi, do you have baby car seats available to borrow? We are hoping to travel with a 3 month infant and would need one for cab/shuttle journeys. Would we need to bring one from home?
Hello, We have a booking in the name of Sofonea, from 6/sept to the 8/sept in a deluxe suite, we will arrive late, as our flight arrives at 10,45pm. Can you tell me how long the transfer is to the airport, and if you have a navet, if so at what tarif (we may hire a car) Thank you
Hello: from the airport to lisbon tooked us 20 minutes and from lisbon to cascais another 20 minutes. We rented a car and paid with all insurances around 100 eur per day We had a 3 bedrooms suite and loved it as it gaved us a feeling of living there in our own apartment
1 vote
Hi- do you take 2year olds at kids club?
I’m coming for a relaxing holiday as a treat from my sister in the Sheraton in the US as I’ve been very unwell. She said the fresh air and sunshine will do me good. I’m coming on the 24th of January. I would like to know what the weather is going to be. Will there be any sunshine? Secondly how do I access the Explore Programme for accommodation at a discounted rate from my sister, and what is the percentage discount for immediate family? It would be nice to have a lovely and quiet non-smoking room with a balcony and a beautiful view, where I can sit and watch the sun rise or go down. I can’t wait to run away from the cold and polluted air in London and escape to the beautiful country Portugal. Just for your information I find it extremely difficult to climb staircases and I may need some assistance with my suitcases as I have a walking stick for now. I still intend to have a wonderful time and come back to London well rested, healed and a new person. Thank you.
In this hotel, the staff are very helpful. There are lifts to take you to your floor. Your luggage will not pose a problem at all as the front desk will send it to your room. I don’t know about balconies but it is not too chilly and you get some sunshine.
1 vote
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123456…11
"Corner Suits are large and accommodating."
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"We had an upgrade to another room and it was very big and comfortable. The bed is amazing!"
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"a bit closer to the center of the hotel and with a view to the garden"
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"os pisos superiores não tem jardim mas são mais resguardados e mais silenciosos"
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"Panoramic suite is massive -- 2 bedrooms, 2 full bathrooms, fully-equipped kitchen, and very large wrap-around patio."
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123456…15
PRICE RANGE
€89 - €268 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vivamarinha hotel cascais
FORMERLY KNOWN AS
Vivamarinha Hotel & Suites
LOCATION
PortugalCentral PortugalLisbon DistrictCascais
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Frequently Asked Questions about Sheraton Cascais Resort
What are some of the property amenities at Sheraton Cascais Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
See all property amenities.
Which room amenities are available at Sheraton Cascais Resort?
Top room amenities include a kitchenette, a minibar, and air conditioning.
See all room amenities.
What food & drink options are available at Sheraton Cascais Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
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Is parking available at Sheraton Cascais Resort?
Yes, free parking is available to guests.
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What are some restaurants close to Sheraton Cascais Resort?
Conveniently located restaurants include Gigino e Gigetto, O Picadeiro - Quinta da Marinha, and A Taberna da Bicuda.
See all nearby restaurants.
Are there opportunities to exercise at Sheraton Cascais Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
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Does Sheraton Cascais Resort have an airport shuttle?
Yes, Sheraton Cascais Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
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Are any cleaning services offered at Sheraton Cascais Resort?
Yes, dry cleaning and laundry service are offered to guests.
See all property amenities.
Does Sheraton Cascais Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
See all property amenities.
Are there any historical sites close to Sheraton Cascais Resort?
Many travellers enjoy visiting Fortaleza de Nossa Senhora da Luz (1.2 km) and Quinto Patino (5.8 km).
See all nearby attractions.
Does Sheraton Cascais Resort have any great views?
Yes, guests often enjoy the park view available here.
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