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Altis Grand Hotel

#92 of 247 Hotels in Lisbon
Certificate of Excellence
09/04/2017 10/04/2017
1 room 2 adults 0 children
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Altis Grand Hotel
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722 Reviews from our TripAdvisor Community

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Showing 302: English reviews
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Alford, United Kingdom
Reviewed 2 days ago NEW

Let me start by saying that this is not a 5 star hotel... Receptionist who checked us in was very rude and unhelpful. Our room was nice but tiny. Don't expect tea, coffee or water in your room. You can use Nespresso coffee capsule for 2 euros/ each. The standard of housekeeping was different every day. Sometimes our room would...

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Thank Natalia_Fraser
Andalucia, Spain
Reviewed 2 days ago NEW

Staying at Altis Grand Hotel was a good experience for me. It´s a big urban luxury hotel -it´s not the usual vintage or charm hotel so frequent nowadays-. Altis has a functional and somehow business-like atmosphere, although the establishment was full and there were all kinds of public. It has a certain taste from the 80´s although it´s been renovated...

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Thank southerntraveller49
Cincinnati, Ohio
Reviewed 4 days ago NEWvia mobile

Twenty minute ride from the airport, fast and friendly checking. Rooms are appointed nicely, a little warm for our taste but we were able to open window. Deep bathtubs with showers may present difficulties for some with handicaps. Beds and linens comfortable. Restaurant in the hotel served a marvelous duck with risotto meal foe a group of about 60 ..very...

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Thank Susan d
Reviewed 4 days ago NEW

One of the best hotels in Lisbon, excellent service at the entrance, bell boy, reception and in bar and restaurant. Rooms are a little bit outdated but functional enough for a business or tourist stay. Excellent and spacious business center rooms. Restaurant on the 12th floor has excellent service and a great view on Lisbon harbor and Saint George Castle.

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Thank FredvanhetNederend
Paris, France
Reviewed 5 days ago NEW

I was at this hotel for a conference. The reception knows how to handle a lot of people at a time. They are efficient and friendly. I used the bellhops several times for taxis and information. They were also readily available and responsive. The concierge reserves a dinner reservation. Again very friendly, knowledgeable and service-oriented. The room was big, although...

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Thank Chris W
Pepper Pike, Ohio
Reviewed 1 week ago via mobile

Stayed for a few nights at this hotel. Nice inside and good location, though very many other options nearby. Very quick ride from and to the airport. I had a room looking at the pool/spa roof, so nothing special. Room on the small side in terms of size and, worst of all, wifi did not work in the room. By...

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1Thank travelfromOhio
Newark-on-Trent, United Kingdom
Reviewed 1 week ago via mobile

The hotel sits between the two metro stations of marquès de pombal (if you want to walk downhill) or avenida ( if you want to walk up hill). The hotel was good for its price. The decor is not to my taste all black interior corridors and rooms are quite dark too. Im not dropping a point for that. As...

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1Thank Torquay D
The Hague, The Netherlands
Reviewed 1 week ago

The room is more than adequate - comfortable bed, shower in the bath (not convenient for all), toiletries, Nespresso machine but no kettle or teabags.Good and free internet. Check in was efficient and there is a good airport shuttle service. however it takes some finding when you get to the airport as they are not allowed to park nearby. Breakfast...

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1Thank Christine188633
Warsaw, Poland
Reviewed 2 weeks ago via mobile

Rooms are small without even water provided. It's not a 5* standard. It took 40 min to check in as system was broken no one apologized. The restaurant in restaurant serves very poor meals , service is unpleasant. I do not recommend this hotel .

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Thank Yola87
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. The team of Altis Grand Hotel is committed to promote and provide enjoyable and memorable stays. We truly care about our guest’s satisfaction and what concerns us the most is your comment about the level of service and the way you are feeling. Due to the fact we don't have...

Newcastle upon Tyne, United Kingdom
Reviewed 2 weeks ago

The hotel was really good fab room plenty of space. We took our 7 year old granddaughter away with us. Very central easy to walk get the metro. We got a day pass 6€ very good value tram bus metro. Weather was fab at 16-18 degrees. Visited the zoo would recommend a visit especially if you have children. There is...

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Thank Hilary T
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write a review about your hotel experience. Your feedback is very important! We are delighted to realize how nice was your stay with us. It is always very rewarding to know that! Thank you very much for your recommendation! We hope to...

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Altis Grand Hotel, five star Conference & Business Hotel, combines elegance, sophistication and comfort with the best location in Lisbon's city centre. Recently renovated the hotel has 300 bedrooms and suites, including the brand new deluxe rooms, with great views over the cultural and historical quarters, Internet access, Full HD LCD TV and mini-bar, a fully equipped business centre and 20 multipurpose meeting spaces with capacity from 8 up to 750 people, suitable for the most demanding events. There is also a covered heated swimming pool, a spa with jacuzzi, sauna, turkish bath, fitness room and 5 tratments and rituals rooms. With 3 bars and 2 restaurants. To enjoy the Portuguese excellent cuisine, there`s a panoramic restaurant on the top floor - the D. Fernando Grill, for a casual meal the coffee-shop in the lobby or for a private group meal the Girassol restaurant. A complimentary shuttle service is also available between the Altis Hotels and the airport. Hotel Altis is member of the Luxury collection of Great Hotels of the World. ... more   less 

Additional Information about Altis Grand Hotel

Address: Rua Castilho 11, Lisbon 1269-072, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $172 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Altis Grand Hotel 5*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Travelocity, Priceline and Jetsetter so you can book your Altis Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#19 Spa Hotel in Lisbon
#33 Romantic Hotel in Lisbon
#39 Family Hotel in Lisbon
#63 Business Hotel in Lisbon
#73 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Altis Grand Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel”
 of 5 bubbles Natalia_Fraser, 24 Mar 2017 | Read review
“The higher the room the better the view, room 403 is looking at the ceiling of the pool.....”
 of 5 bubbles FredvanhetNederend, 22 Mar 2017 | Read review
“I think it's quite a selective hotel ...so no problem”
 of 5 bubbles 941hilaryt, 8 Mar 2017 | Read review
“Ask for a room on the higher floors”
 of 5 bubbles AlisonD489, 14 Feb 2017 | Read review
“try to find your luck in any other 5star hotel, there are many in this beautifyl city”
 of 5 bubbles lifeisustawalk, 17 Jan 2017 | Read review
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Prices are for 1 room, 2 adults
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