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Altis Grand Hotel

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#92 of 247 Hotels in Lisbon
Certificate of Excellence
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1 room 2 adults 0 children
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Altis Grand Hotel
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721 Reviews from our TripAdvisor Community

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Showing 302: English reviews
London, United Kingdom
Reviewed 7 February 2017

Hotel is great and located a short walk away from the main areas of Lisbon. Room was a good size (3 in a room) - and all very clean. Breakfast was good - a very large selection of food - all fresh and good quality. Staff were all friendly and helpful. Only downside was when looking for a hotel -...

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Helpful?
1Thank Rav M
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write about your hotel experience. Your feedback is very important! We are glad to know that you had a pleasant stay and felt the genuine hospitality of our staff. It is always very rewarding to know that! Regarding the closing of the...

Istanbul, Turkey
Reviewed 30 January 2017

I stayed at Altis Grand for a business event. Room was good, stuff was very kind, helpful and always smiling, food is pretty good especially deserts. It takes only 15 min to walk to the see side and it's very good way to walk. I recommend for Lisbon visitors

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Helpful?
Thank Ali Y
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write about your hotel experience. Your feedback is very important! We are glad to know that you had a pleasant stay and felt the genuine hospitality of our staff. It is always very rewarding to know that! Thank you very much for...

Worcester, United Kingdom
Reviewed 29 January 2017 via mobile

We arrived in good time.. Room was not ready until 3pm instead of 2pm. The pool is closed but we was not made aware at booking. We only booked for pool as well as deluxe rooms. Deluxe room is good size but bed is very uncomfortable. TV was broken and had to wait for someone to fix. Breakfast was good...

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Helpful?
1Thank LeoBenjaming
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write about your hotel experience. Your feedback is very important! We regret to realize that your expectations weren't met. Regarding the closing of the swimming pool, unfortunately we were forced to do it due to a serious problem with the water supply...

Reviewed 18 January 2017 via mobile

The room is nice, the location is good near liberty street.the food is normal , the service during the breakfast is very slow. Getting an omelette would take more than 20-30 min. A friend's birthday was during our stay, the hotel sent him a bottle of wine as a gift which was a very nice gesture . The hotel requires...

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Helpful?
Thank karim m
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to evaluate your hotel experience. Your feedback is very important. We are glad to know you had a pleasant and comfortable stay. It is always very rewarding to know that. We regret to hear that not all aspects of your stay were as...

patras,greece
Reviewed 17 January 2017

having a second department is something that would make this a solution and not a problem...without being informed we were placed there, away from main building and without being asked an apology we were treated like clients of a second category...definetely, this was an unproffessional behaviour...

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Thank lifeisustawalk
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. The team of Altis Grand Hotel is committed to promote and provide enjoyable and memorable stays. We truly care about our guest's satisfaction and what concerns us the most is your comment about the level of service and the way you are feeling. Due to the fact we don't have...

Flores Da Cunha, Brazil
Reviewed 16 January 2017 via mobile

A great opcional in Lisbon. A big plus is that they have rooms with triple single bed. Very good option, nice internet and a good location. They have a nice bar at the roof top. Nice staff. Would for sure stay again.

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Helpful?
Thank Luizsimm
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write such a nice review about your hotel experience. We are very glad to know that you had a very pleasant stay with us. It is always very rewarding to know that! Thank you very much for your recommendation! We will be...

Vancouver, British Columbia
Reviewed 9 January 2017

Restaurant has a great location with view but unfortunately the food was terrible. Beds very soft and old which wasn't comfortable. the carpets need to be changed. Location great! Staff friendly. Would consider it as 4 star Hotel.

Review collected in partnership with this hotel
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Thank hbasray
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to evaluate your hotel experience. Your feedback is very important. We are glad to know you felt the genuine hospitality of our staff. It is always very rewarding to know that. We regret to realize that not all aspects of your stay were...

Reviewed 9 January 2017 via mobile

I feel terrible writing this after we got an upgrade but it was like a 4 star motel. It smelt of cigarette smell, not sure how they can say it was refurbished and the breakfast was simply awful. I would not recommend this hotel at all. The noise, the smell, the restaurant upstairs was just terrible.

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Thank LaResta
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. The team of Altis Grand Hotel is committed to promote and provide enjoyable and memorable stays, for this reason, your review is very important to identify areas that need our closest attention. We regret to realize that your stay were not as you expected and definitely we would like it...

Tiel, The Netherlands
Reviewed 7 January 2017

Altis Grand Hotel is situated near the centre of Lisbon. The Hotel looks out-dated, the service of the employees is excellent. Breakfast is very good same as the Spa. The atmosphere in the room is dry, warm and the aico makes a lot of noise. The beds are unconformable. Everything in the Hotel is old fashioned, dark colours.

Review collected in partnership with this hotel
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Thank TielseFlip
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write a review about your hotel experience. Your feedback is very important. We are glad to know you had a pleasant stay and felt the genuine hospitality of our staff. It is always very rewarding to know that! We take good care...

Dubai, United Arab Emirates
Reviewed 5 January 2017

Slow check-in. The room size is fine. the location is good 10 minutes from city center. The wifi was bad An old property, needs some renovation. The swimming pool is very small, the sauna and steam room are good. Breakfast is fine but not 5 stars level.

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Thank taldebsi
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write about your hotel experience. Your feedback is very important, so we can improve the service. We take good care of the notes that you have kindly highlighted and they are going to receive our best attention so we can maximize the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Altis Grand Hotel, five star Conference & Business Hotel, combines elegance, sophistication and comfort with the best location in Lisbon's city centre. Recently renovated the hotel has 300 bedrooms and suites, including the brand new deluxe rooms, with great views over the cultural and historical quarters, Internet access, Full HD LCD TV and mini-bar, a fully equipped business centre and 20 multipurpose meeting spaces with capacity from 8 up to 750 people, suitable for the most demanding events. There is also a covered heated swimming pool, a spa with jacuzzi, sauna, turkish bath, fitness room and 5 tratments and rituals rooms. With 3 bars and 2 restaurants. To enjoy the Portuguese excellent cuisine, there`s a panoramic restaurant on the top floor - the D. Fernando Grill, for a casual meal the coffee-shop in the lobby or for a private group meal the Girassol restaurant. A complimentary shuttle service is also available between the Altis Hotels and the airport. Hotel Altis is member of the Luxury collection of Great Hotels of the World. ... more   less 

Additional Information about Altis Grand Hotel

Address: Rua Castilho 11, Lisbon 1269-072, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $170 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Altis Grand Hotel 5*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Agoda, Travelocity and Jetsetter so you can book your Altis Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#19 Spa Hotel in Lisbon
#33 Romantic Hotel in Lisbon
#39 Family Hotel in Lisbon
#63 Business Hotel in Lisbon
#73 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Altis Grand Hotel staff and other travellers.
25 questions
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Questions? Get answers from Altis Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel”
 of 5 bubbles Natalia_Fraser, 24 Mar 2017 | Read review
“The higher the room the better the view, room 403 is looking at the ceiling of the pool.....”
 of 5 bubbles FredvanhetNederend, 22 Mar 2017 | Read review
“I think it's quite a selective hotel ...so no problem”
 of 5 bubbles 941hilaryt, 8 Mar 2017 | Read review
“Ask for a room on the higher floors”
 of 5 bubbles AlisonD489, 14 Feb 2017 | Read review
“try to find your luck in any other 5star hotel, there are many in this beautifyl city”
 of 5 bubbles lifeisustawalk, 17 Jan 2017 | Read review
5 of 5