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Altis Grand Hotel

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#94 of 247 Hotels in Lisbon
Certificate of Excellence
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Altis Grand Hotel
Altis Grand Hotel
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751 Reviews from our TripAdvisor Community

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Showing 311: English reviews
North Yorkshire, United Kingdom
Reviewed 1 January 2016

Large hotel in business district, so quiet enough between Christmas new year. Ask for floor above 9 as believe these are the ones reburbished fully. Convenient for walking to main avenue and city centre. Breakfast great - well managed when busy and food separated into 3 distinct breakfasts - healthy/light, traditional continental, hot food. Wide range of choice.

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1Thank Francopphile
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this review

Thank you for sharing your opinion with us and other travelers. We are delighted that you enjoyed your experience with us. We also appreciate your recognition on our staff attention & kindness, as well as your positive comments on our breakfast. The Altis Grand Hotel wishes a Happy New Year! Thank you again and we also look forward to seeing...

Newcastle upon Tyne
Reviewed 28 December 2015

Had a very nice short stay during August 2015, the hotel was first class in every respect and our junior suite was a delight. The standard of service in the terrace restaurant was very high and our dinner during the evening was expertly prepared. 5 Stars.

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1Thank Magpie70
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this review

Dear Guest, Thanks a lot for your great comments! It was a pleasure to acknowledge how well you felt in Altis Grand Hotel and that we made a difference on your stay in Lisbon. It is always very rewarding to hear that our guests enjoyed the experience with us.We are pleased to say that we have a very dedicated team...

Reviewed 21 December 2015

We spent 5 nights here in November, rooms were nice and clean but a little dark. Good breakfast and restaurant. Rooms were nice and clean but a little dark. The location of the hotel is perfect for shopping (10 min walk from the city center) Excellent rooftop bar where you could enjoy a cocktail.

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2Thank Vasiliki T
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this review

Dear M. Vasiliki, Thank you for sharing your opinion with us and other travelers. We are delighted that you enjoyed your experience with us. We also thank you for recommending our beautiful roof-top cocktail bar and for praising the quality of service. The Altis Grand Hotel wishes a Merry Christmas and a Happy New Year! Thank you again and we...

Chester, United Kingdom
Reviewed 17 December 2015

My wife and I enjoyed a 3 day break in Lisbon and the Altis Grand Hotel on the Rua Castilho was absolutely fantastic, friendly, professional staff, great in fact amazing breakfast, the rooms were lovely in fact staying at this hotel made our 3 day break all worth while. thank you to all the staff.

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2Thank tanzinite2015
DiogoPinto_GSManager, Guest Service Agent at Altis Grand Hotel, responded to this review

Dear Guest, what a review! Your kind words just made all the team really proud about the work and service provided. It is always a pleasure to read that we were able to meet our guests expectations as we believe that will provide memorable moments of your stay with us and of Lisbon. Should you be traveling to Lisbon again,...

Stuttgart, Germany
Reviewed 16 December 2015 via mobile

Nice spacious rooms with nice furniture. They have nespresso machines in the room but they are charging 2€ each capsule. This is unacceptable for a 5 star hotel. I enjoyed working out at the gym,which is an external gym and therefore well equipped. I will be back with my own capsules next time

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1Thank Bontzo
DiogoPinto_GSManager, Guest Service Agent at Altis Grand Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to write about your hotel experience, we believe that listening our guests is the best way of improving our service. I was glad to hear that you enjoyed the 24 hours gym on our GSPA. For that reason we regret to hear that not all aspects of your stay were...

Northallerton, United Kingdom
Reviewed 8 December 2015

I chose to stay at the Altis Grand Hotel with my wife and two daughters to celebrate my 50th birthday. I wanted an excellent high class hotel with a swimming pool and spa facilities close to the centre of Lisbon and this is certainly what the Altis Grand is. Even before I arrived I had exchanged emails with the customer...

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1Thank PaulA196
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this review

Dear Mr. Paul Agar, Thank you very much for recommending us, it means a lot to us! Our whole purpose is to make guests feel the way you did, so we really appreciate that you shared your comments with us and the rest of the world! We are delighted to learn that you had such a good experience with us...

Limassol, Cyprus
Reviewed 22 November 2015

Overall Satisfactory. Hotel emploees very polite and friendly. Good knowledge of the English Language. Internet access in the rooms can be improved however. You should try the hotel restaurant at least once during your stay.

Review collected in partnership with this hotel
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Thank 578aristosc
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this review

Dear Guest, We thank you for having taken the time to post a review on us. We are pleased that you enjoyed your overall experience with us and that you found the staff really friendly. On top of that you had a highlight experience at our roof top restaurant "Grill D. Fernando", nice! Should you be traveling to Lisbon again,...

West Sussex, United Kingdom
Reviewed 22 November 2015

Quality hotel offering comfortable accommodation and excellent service in a convenient central location. The staff were extremely attentive and courteous. The spa, fitness centre and pool were superb. A memorable stay for all the right reasons.

Review collected in partnership with this hotel
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Thank andrewjohnw316
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this review

Dear Guest, Thank you for your kind words and comments, they are the best recognition of our work. We are delighted that you enjoyed your experience with us. Glad you found our prime location a plus. Feel welcome to come back anytime! With my best regards, Diogo Pinto Guest Service Manager 351 939 153 216

San Juan, Puerto Rico
Reviewed 19 November 2015

Lisbon in Portugal its a nice city with a lot of night life and great restaurants. The Altis Grand Hotel its very well located but not close enough to be in the middle of the crowd. 10 minutes in a nice walk to the tourist area and to the main Braxa Pombal the center of every thing. But no matter...

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Thank Raymond T
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this review

We thank you for having taken the time to post a review on us. It was a pleasure to acknowledge how well you felt in Altis Grand Hotel and that we made a difference on your stay in Lisbon. It is always a pleasure to read that we were able to meet our guests expectations as we believe that will...

Copenhagen Region, Denmark
Reviewed 13 November 2015

Super hotel. Very good service. Nice staff. Clean and nice rooms. Super location. Didnt get to try the spa. But still all in all a hotel i would cirtainly visit again, next time i 'm in lisboa. I can only give the hotel My best reconmendations

Review collected in partnership with this hotel
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Thank troelsteitr
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this review

Dear Guest, Thank you very much for recommending us, it means a lot to us! Our whole purpose is to make guests feel the way you did. It is a pleasure to know that we have contributed for a welcoming stay in Lisbon. Thank you for praising the quality of our services. Glad you found our prime location a plus....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Altis Grand Hotel, five star Conference & Business Hotel, combines elegance, sophistication and comfort with the best location in Lisbon's city centre. Recently renovated the hotel has 300 bedrooms and suites, including the brand new deluxe rooms, with great views over the cultural and historical quarters, Internet access, Full HD LCD TV and mini-bar, a fully equipped business centre and 20 multipurpose meeting spaces with capacity from 8 up to 750 people, suitable for the most demanding events. There is also a covered heated swimming pool, a spa with jacuzzi, sauna, turkish bath, fitness room and 5 tratments and rituals rooms. With 3 bars and 2 restaurants. To enjoy the Portuguese excellent cuisine, there`s a panoramic restaurant on the top floor - the D. Fernando Grill, for a casual meal the coffee-shop in the lobby or for a private group meal the Girassol restaurant. A complimentary shuttle service is also available between the Altis Hotels and the airport. Hotel Altis is member of the Luxury collection of Great Hotels of the World. ... more   less 

Additional Information about Altis Grand Hotel

Address: Rua Castilho 11, Lisbon 1269-072, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $187 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Altis Grand Hotel 5*
Number of rooms: 300
Reservation Options:
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Hotel Style:
#19 Spa Hotel in Lisbon
#33 Romantic Hotel in Lisbon
#39 Family Hotel in Lisbon
#63 Business Hotel in Lisbon
#74 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Altis Grand Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel”
Natalia_Fraser, 24 Mar 2017 | Read review
“The higher the room the better the view, room 403 is looking at the ceiling of the pool.....”
FredvanhetNederend, 22 Mar 2017 | Read review
“I think it's quite a selective hotel ...so no problem”
941hilaryt, 8 Mar 2017 | Read review
“Ask for a room on the higher floors”
AlisonD489, 14 Feb 2017 | Read review
“try to find your luck in any other 5star hotel, there are many in this beautifyl city”
lifeisustawalk, 17 Jan 2017 | Read review
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