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Altis Grand Hotel

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#89 of 248 Hotels in Lisbon
Certificate of Excellence
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Altis Grand Hotel
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660 Reviews from our TripAdvisor Community

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Showing 278: English reviews
Como, Italy
Reviewed 19 July 2015

This is my second time at Altis Grand; everything was great. Breakfast is huge, the room had everything I needed, WiFi is everywhere. Competence and assistance of the front desk was amazing, even if they were busy they satisfied all your requests with a smile. . It is just few block away from the Metro stations of Avenida or Pomball...

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Helpful?
Thank coledoco
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Guest, Thank you for your kind words and comments, they are the best recognition of our work. We are glad to hear that you enjoyed your 2nd visit as much as the 1st one. We also appreciate your recognition on our staff attention & kindness, as well as your positive comments on our breakfast and our brand new G-SPA...

Rocky Mount, North Carolina
Reviewed 13 July 2015

Stayed three nights after our cruise on Oceania. Excellent location for upscale shopping in the city center. We found the room clean and well furnished...but not very large. Nice clean bath with double sinks and bidet. Room and halls were dark with mostly black carpet and walls. Hall lighting turned on with movement detectors which had a slight delay before...

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Helpful?
1Thank Pineyisl
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Guest, Thank you for having taken the time to post a review regarding your recent stay with us. We are pleased that you enjoyed your overall experience with us and that you appreciated the roof top bar next to our panoramic restaurant with overviews to the city. We are so glad that you enjoyed our prime location is a...

London, United Kingdom
Reviewed 13 July 2015

Just an overnight stop when we were diverted on a BA flight to Funchal. Arrived too late for dinner as kitchen closes 11pm. Friendly and helpful staff, coping with lack of info from BA. Good breakfast. Rooms a good size, modern and comfortable. Only criticism is that lighting poor and would not suit anyone trying to write, and reading a...

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Helpful?
1Thank RobertMBE2014
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Mr. Robert, Thank you for your review, I am glad our service made a difference.They are the best recognition that any Hotel staff and management can have. Having a overnight stop in such a short time, is a really difficult and challenge operation for hotels, your words made us very pride of ours selves as they are a sign...

alexandra headland
Reviewed 12 July 2015

This hotel is well located in the city centre. Just a short walk takes you down to the main shopping and eating area. The staff were very polite and helpful at checkin. The gym is well equipped with a clean pool and spa. The staff at the gym offered towels for use and the change rooms were very clean and...

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Helpful?
1Thank sunshinecoastgirl
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Guest, Thank you for having taken the time to post a review regarding your recent stay with us. We are pleased that you enjoyed your overall experience with us and that you appreciated the roof top bar next to our panoramic restaurant with overviews to the city. We are so glad that you enjoyed our prime location is a...

New York
Reviewed 11 July 2015

The Altis Grand hotel is located in Lisbon, Portugal. I had the opportunity of staying with them for 3 nights. We were greeted by a polite hotel staff only to find out our room was not ready for a few hours. This was fine as they stowed our luggage in a storage room. At 2 pm the room was ready....

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Helpful?
2Thank Michael H
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Good afternoon, Thank you for taking the time to share your opinion and comments. Following your comment and as we could not find any record of such incident with the air conditioning and as concerning the Currency Exchange we do it as a service and according to the exchange rates given by the Foreigner exchange broker we are checking if...

County Dublin, Ireland
Reviewed 8 July 2015 via mobile

Great hotel, very well located! Rooms are spacious for European standards, very clean and quiet. Would recommend this hotel to anyone planning a trip to Lisbon. Also very well priced for a five star hotel. The staff was very friendly and helpful!

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Helpful?
Thank Pamela C
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Mrs. Pamela, Thank you for having taken the time to post such a lovely review regarding your recent stay with us. We are pleased that you enjoyed your overall experience with us and that you found our staff very friendly and helpful. We will share your words with everyone. We are so glad that you enjoyed the quality of...

Barnsley, United Kingdom
Reviewed 7 July 2015

The Altis Grand is a lovely hotel in a quiet central location. The hotel provides a free shuttle from the airport and has a warm welcoming reception staff. The breakfast was excellent with a good range of food and the room was well equipped had a comfortable bed and excellent bathroom. After a busy day sightseeing the customer service team...

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Helpful?
Thank 41Mel
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Guest, Thank you very much for recommending us, it means a lot to us! Our whole purpose is to make guests feel the way you did, so we really appreciate that you shared your comments with us and the rest of the world! We are pleased to say that we have a very dedicated team on high levels of...

Rome, Italy
Reviewed 30 June 2015

hotel in an excellent location with great staff with professionalism, kind and polite, the rooms are spacious and with modern decor, spacious bed, has spa and pool, intercontinental breakfast. price and excellent quality.

Review collected in partnership with this hotel
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Helpful?
1Thank drhamidg
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Guest, It is great to read that we have been up to your expectations and that we were “Excellent” , as you mentioned on your evaluation. We are so very glad that you had such a positive hotel experience with us, we will share your very kind words to one and all. Feel welcome to come back anytime! My...

Zurich, Switzerland
Reviewed 27 June 2015

TO I have stayed many times at the Altis Hotel and have never been disappointed.Since my last stay 2 years ago the Hotel has been refurbished and I can only say a big impovement has been made. Staff are are very friendly and offer good Service. The Buffet breakfast which was included in the room Price was very good. The...

Review collected in partnership with this hotel
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Helpful?
1Thank abelm124
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Guest, Thank you for your review! Review like your are the best recognition that any Hotel staff and management can have. It is always very rewarding to hear that our guests enjoyed their experience with us and really good to know that you have been with us since two years and saw all the Renovation / Refurbishment. The Altis...

new york
Reviewed 26 June 2015

This is a nice classy hotel not too far from the avenida metro stop and the shops and restaurants on avenida de Liberdade. For the price I paid, an 11th floor room which included breakfast, I felt a bit shortchanged. Breakfast was excellent but just a buffet, nothing made to order. The room is elegant but small, the balcony has...

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Helpful?
1Thank rajul
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to write about your hotel experience. We were sorry to hear that your expectations weren't met. It would have been nice of you to share your suggestions regarding breakfast variety directly with us, any “á la minute” order at breakfast is done, should the guest request it, although there isn’t...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Altis Grand Hotel, five star Conference & Business Hotel, combines elegance, sophistication and comfort with the best location in Lisbon's city centre. Recently renovated the hotel has 300 bedrooms and suites, including the brand new deluxe rooms, with great views over the cultural and historical quarters, Internet access, Full HD LCD TV and mini-bar, a fully equipped business centre and 20 multipurpose meeting spaces with capacity from 8 up to 750 people, suitable for the most demanding events. There is also a covered heated swimming pool, a spa with jacuzzi, sauna, turkish bath, fitness room and 5 tratments and rituals rooms. With 3 bars and 2 restaurants. To enjoy the Portuguese excellent cuisine, there`s a panoramic restaurant on the top floor - the D. Fernando Grill, for a casual meal the coffee-shop in the lobby or for a private group meal the Girassol restaurant. A complimentary shuttle service is also available between the Altis Hotels and the airport. Hotel Altis is member of the Luxury collection of Great Hotels of the World. ... more   less 

Additional Information about Altis Grand Hotel

Address: Rua Castilho 11, Lisbon 1269-072, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $135 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Altis Grand Hotel 5*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda and Travelocity so you can book your Altis Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#19 Spa Hotel in Lisbon
#33 Romantic Hotel in Lisbon
#39 Family Hotel in Lisbon
#63 Business Hotel in Lisbon
#72 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Altis Grand Hotel staff and other travellers.
24 questions
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Questions? Get answers from Altis Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to find your luck in any other 5star hotel, there are many in this beautifyl city”
 of 5 bubbles lifeisustawalk, 17 Jan 2017 | Read review
“Get a main street high floor room”
 of 5 bubbles taldebsi, 5 Jan 2017 | Read review
“If you have a balcony, check the door for gaps”
 of 5 bubbles stereid_82, 30 Dec 2016 | Read review
“If you can go for the Deluxe Premier deal all on higher floors”
 of 5 bubbles 226patrickf, 28 Nov 2016 | Read review
“Plumbing next door was a bit loud.”
 of 5 bubbles carmelannd2016, 9 Nov 2016 | Read review
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