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Pestana Palace Lisboa

Traveller (1594)
Room & Suite (602)
Dining (228)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Located in a restored 19th century palace, the Pestana Palace Lisboa is one of The Leading Hotels of the World, which are recognized for their extraordinary service. This 5-star hotel in Lisbon is close to the city's main monuments, such as the Tower of Belém, the Belém Cultural Centre, the Jerónimos Monastery, the MAAT –Museum of Art, Architecture and Technology and the Lisbon Convention Centre. With two swimming pools (indoor and outdoor), a spa and lush gardens complete with plants designated as "National Monuments", this is the perfect hotel for your stay.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Luxury
Historic Hotel
HOTEL CLASS

Location

Full view
76Somewhat walkable
Grade: 76 out of 100
27Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
2,321Reviews
2,429Photos
37Q+A
100Room tips
Traveller rating
  • 1,660
  • 438
  • 133
  • 58
  • 32
Time of year
Traveller type
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Popular mentions
Starting with allowing us to check in early at 9am rather than 2pm. After a long flight from Singapore via Germany. Gracious hosts offering any local information and the porter gave us such a lovely tour on the way to our room. Breakfast was Over whelming! It was so lovely. Our
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Disappointing stay. Beautiful building, but basic things like Air con did not work and no fresh cooked breakfast in the morning. Rooms are large and well appointed and the public spaces are really nice.
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Review collected in partnership with Pestana Hotel Group
Response from Pestana P, General Manager at Pestana Palace Lisboa
Responded yesterday
Dear Guest, Thank you for taking the time to tell us about your stay at Pestana Palace Lisboa - Hotel & National Monument. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pestana Palace Lisboa - Hotel & National Monument, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely Joana Soeiro Hotel Manager
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The best hotel with excellent accommodation and service. The interior and exterior amaze with their individuality and beauty. It is difficult to find a more peaceful and beautiful place to stay. Service and staff of the hotel earned the highest rating.
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Review collected in partnership with Pestana Hotel Group
Response from Pestana P, General Manager at Pestana Palace Lisboa
Responded 1 week ago
Dear Guest, Thank you for your kind review of the Pestana Palace Lisboa. It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon. Rest assured I will share your feedback with the Hotel Team. We do hope to welcome you again in the near future. Yours faithfully, Joana Soeiro Hotel Manager
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hotel at the highest level, great , nice, helpful, service everything is trying to settle in a flash, beautiful, quiet garden where you can relax on the bench, delicious breakfasts, comfortable bed a great place to relax
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Review collected in partnership with Pestana Hotel Group
Response from Pestana P, General Manager at Pestana Palace Lisboa
Responded 1 week ago
Dear Guest, Thank you for your kind review of the Pestana Palace Lisboa. It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon. Rest assured I will share your feedback with the Hotel Team. We do hope to welcome you again in the near future. Yours faithfully, Joana Soeiro Hotel Manager
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Wonderful experience in beautiful surroundings. Will return in warmer weather to lounge at the pool in the beautiful gardens. All of the staff were very professional and welcoming. Friendly and helpful, our every whim catered for. A very comfortable temperature in the hotel
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Review collected in partnership with Pestana Hotel Group
Response from Pestana P, General Manager at Pestana Palace Lisboa
Responded 1 week ago
Dear Zoe G, Thank you for your kind review of the Pestana Palace Lisboa. It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon. Rest assured I will share your feedback with the Hotel Team. We do hope to welcome you again in the near future. Yours faithfully, Joana Soeiro Hotel Manager
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorPestana Palace Lisboa
The D. Manuel Royal Suite at the Pestana Palace Hotel
Professional photo exclusively commissioned by TripAdvisorPestana Palace Lisboa
The D. Carlos Royal Suite at the Pestana Palace Hotel
Professional photo exclusively commissioned by TripAdvisorPestana Palace Lisboa
The D. Carlos Royal Suite at the Pestana Palace Hotel
Professional photo exclusively commissioned by TripAdvisorPestana Palace Lisboa
The D. Amélia Royal Suite at the Pestana Palace Hotel
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123456121
i would also take a taxi. you may find difficult to walk to the hotel especially for first time travelers.
0 votes
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Not sure - I doubt it. We did not use the pools at all, although sitting around it was fine. Can get busy. There are some really good beach areas not that far away from this hotel anyway and swimming would be free!
1 vote
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A very comprehensive buffet is served from 7 until 10. Worth it!
1 vote
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1234568
"Roomtip: do not stay in this hotel just visit"
"All the rooms are beautiful"
"Very few rooms are in the historic building part of the hotel"
"Lower floor offers a small outside seating area."
"Lisbon bridge view"
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12345620
PRICE RANGE
US$161 - US$411 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana palace lisbonhotel pestana palace
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
194
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