NEYA Lisboa Hotel
Rua de Dona Estefânia 71-77, Lisbon 1150-132 Portugal
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Avg. C$178 /night, 3/22 - 3/23
C$2,307
per night
C$1,218
per night
C$128
per night
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About
#127 of 352 hotels in Lisbon
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to Neya Lisboa Hotel, a physical and mental retreat where every detail was thoroughly considered to provide you with a unique stay in harmony with nature. We are strategically located in the heart of Lisbon, but a good way from urban agitation. You will enjoy a carefully created atmosphere which will provide customers with a deep sense of calm and relaxation.The concept of Sustainability gains a new meaning with us, by implementing in all our activities strong policies of environmental and social responsibility. This combined with high-end gastronomy, personalized services, SPA and a Business Center make Neya Lisboa Hotel a haven for those wishing to have unconcerned tourist experiences or formal business trips.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Free breakfast
Bicycle rental
Bicycles available
Taxi service
Business Centre with Internet Access
Car park
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Snack bar
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Air conditioning
Desk
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
On-demand films
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Residential Neighbourhood
Languages Spoken
English, French, Spanish, German and 1 more
Location
Rua de Dona Estefânia 71-77, Lisbon 1150-132 Portugal
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
143 Restaurants
within 0.5 kilometers
Reviews
4.1
1,875 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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At NEYA Lisboa Hotel, a majority of guests enjoy the modern and spacious ambiance, often complimenting the hotel's commitment to sustainability and cleanliness. While the rooms generally receive praise for their equipment and comfort, some visitors have encountered issues with key cards and cleanliness. The staff garners accolades for their attentive and friendly service, although isolated incidents of service lapses are noted.
The hotel's location is popular for its proximity to Lisbon's central attractions, with excellent bus and metro connections. Opinions on value and amenities vary, with some guests finding them satisfactory, while others feel they do not justify the price or find them lackluster.
Location
Convenient
Atmosphere
Inviting
Rooms
Mixed
Value
Expensive
Cleanliness
Meticulous
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
The hotel is immaculately clean with great-sized rooms and staff that are so helpful and knowledgeable about the various ways to get around the city. The breakfast in the morning had plenty of options, something for everyone. Our room had twin beds that were really comfortable each had two lovely soft bouncy pillows. There was a wardrobe with plenty of clothes hangers and a great bath/shower room with shower gel and hand cleaners provided. The room was equipped with a large dressing table, a small fridge, a kettle and a variety of teas which was a nice touch. We only stayed one night after cruising for 10 days so in order to see most of the city we used the hop on hop off busses. The tickets give you access to the bus plus local trams amd funiculars and is valid for 24 hours, ideal for our stay. The metro system is very easy to use and negotiate around, we used the metro for travelling into the city. It was about a ten-minute walk to the nearest station. The area around the hotel has a large variety of local shops, bakeries and restaurants. It is a very relaxed spot where you can sit outside a cafe/restaurant and watch the world go by. I would definitely recommend the Neya Lisboa Hotel to anyone travelling to Lisbon. You wont be disappointed. It's where I would book if I travel to the city again.
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Buy a ticket that allows travel on trains, the metro and busses. You only need one card as you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded Sep 21, 2023
Dear Guest, Thank you for your review. We're very happy that you had a pleasant stay We hope to welcome you again at NEYA Hotels Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall a really lovely hotel. The breakfast is great with a large selection, the staff are attentive and kind, everything is clean, and we love the efforts for sustainability. Two drawbacks during our stay: the wifi and the room cards. We had numerous troubles using their (very stylish) wooden room cards to where we had to visit the reception 3 times to have them reactivate the key. If any Neya corporate employees are reading this, it was a good decision for brand coherence, but practically, it's not worth it. Additionally, the wifi was unreliable which would have been really inconvenient if we had to work during this trip. For fellow tourists, this quarter of Lisbon is really lovely and local, however, it is a bit far from the points of interest of the city.
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Date of stay: July 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded Jul 27, 2024
Dear guest, Thank you very much for your comment. We are very pleased to hear that you had a pleasant stay and that you liked our team. We hope to welcome you back to the NEYA Hotels group. Yours sincerely, Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Explored Lisbon with my sister and stayed in Neya Hotel Lisboa. Location of the hotel was so close to the centre of Lisbon - bus stop is directly in front of the hotel which was so convenient. Bolt and Uber was also available and quite cheap so we used these a lot during our trip. Breakfast was good too, kept us going through the day. We had a few problems with our pillows as they were quite hard, kindly asked the housekeeping team to provide us softer pillows and by the time we got back in the hotel room we have 4 extra pillows that are softer. All staff were quite helpful and welcoming. They also had a luggage storage which is useful if you’re flight is later than the check out time. Our bed was always made which was nice to come back too. If I were to come back to Lisbon would definitely stay again in Neya.
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Date of stay: February 2024Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded Mar 15, 2024
Dear Gremzteerr, Thank you for your review. We're very happy that you had a pleasant stay. We hope to welcome you back to NEYA Hotels. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Hotel with a location a little away from the center... I faced the price have been more attractive. You have to make sure it pays off. Region is out in the central area and with little choice of good restaurants. We were in two, so we only used Uber. You have to make the bill if you are going to make 2 travel per day (dinner and lunch) if you pay pg less. The reception staff are attentive, cleanliness ok, enxoval room and bathroom ok. The breakfast by the evaluations expected more...
No we overcame and could improve...the waiters instead of talking...could remove dirty dishes from the tables...simple things that any hotel of this size is part of the routine..
Anyway, I don't think I'd come back.
No we overcame and could improve...the waiters instead of talking...could remove dirty dishes from the tables...simple things that any hotel of this size is part of the routine..
Anyway, I don't think I'd come back.
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Automatically translated
Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay at this hotel was, unfortunately, a major disappointment. The breakfast offered a variety of foods, unfortunately accompanied by an unacceptable number of flies on the dishes, which completely compromised the experience. Furthermore, the staff's service fell far short of expectations; not only lacking in friendliness, but also extremely rude in their interactions.
The room, besides failing to meet basic expectations, lacked essential amenities such as enough towels for all guests, resulting in inconvenience and discomfort throughout the stay.
The only silver lining was the massage at the Spa, which provided a moment of relaxation amidst this disastrous experience. However, even this positive experience was overshadowed by the poorly maintained and dirty structure of the hot tub, which fell short in terms of hygiene and upkeep.
Overall, my stay at this hotel was marked by a series of shortcomings and disappointments, and I cannot recommend this establishment to other travelers in search of a pleasant and comfortable experience.
The room, besides failing to meet basic expectations, lacked essential amenities such as enough towels for all guests, resulting in inconvenience and discomfort throughout the stay.
The only silver lining was the massage at the Spa, which provided a moment of relaxation amidst this disastrous experience. However, even this positive experience was overshadowed by the poorly maintained and dirty structure of the hot tub, which fell short in terms of hygiene and upkeep.
Overall, my stay at this hotel was marked by a series of shortcomings and disappointments, and I cannot recommend this establishment to other travelers in search of a pleasant and comfortable experience.
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Date of stay: April 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded Apr 23, 2024
Dear customer, We would like to thank you for your feedback. We regret that your stay did not meet your expectations. Your opinion is extremely valuable to us, and we will address the issues mentioned with our team. We thank you for your preference and hope to welcome you back to NEYA Hotels soon. Yours sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although we didn't spend much time in Lisbon we we completely satified. We had a room for 3 and even with a rollaway bed it was spacious. The room was perfectly prepared for 3 people, sometimes on our trip in other hotels there was only 2 set of towels. The bathroom was spacious with a nice shower. The hotel is extremely green conscious and does everything they can to make a truly sustainable Hotel. The breakfast was very good and had a nice selection. A comment on a previous review was complaining about the lack of good coffee in Portugal. However, we enjoyed the coffee in the hotel but may not be coffee connoisseurs. The staff spoke excellent English and were always very helpful doing what ever they could. One morning I was up a bit early (630) and wanted to sit outside and relax. I was informed that the outside chairs came out at 7, I understood and thanked him and was ready to move on but then eariler than usual they moved chairs outside so I could sit, that impressed me. The hotel is not in a very tourist area which is what we wanted but several very good restaurants in the immediate atea. It's a 15 minute ride from the airport. For a 4 star it was very reasonable. If we ever get back to Lisbon this will definitely be our hotel. Can't say enough to praise this place!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded Sep 21, 2023
Dear Scott, Thank you for your review. We're very happy that you had a pleasant stay and that you liked our team. We hope to welcome you again soon at NEYA Hotels. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Correct set.
The rooms are clean but the bedding would be good to change (we could feel the springs of the mattress)
Close to the road but very well soundproofed because we couldn't hear the cars passing by.
Friendly staff.
Speak French at reception. Small downside is that you don't speak French at the bar or at the spa, a bit of a shame for having fun.
Overall it is a very good establishment.
I won't judge the breakfast because at the price it was offered (15€) we didn't have it.
The rooms are clean but the bedding would be good to change (we could feel the springs of the mattress)
Close to the road but very well soundproofed because we couldn't hear the cars passing by.
Friendly staff.
Speak French at reception. Small downside is that you don't speak French at the bar or at the spa, a bit of a shame for having fun.
Overall it is a very good establishment.
I won't judge the breakfast because at the price it was offered (15€) we didn't have it.
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
this hotel is located in between metro stations and near several bus routes so not a bad location to start from, most of Lisbon is up and down hill this is in a nearly flat area, so not the worst. Restaurant was closed except for breakfast , but we eat out with no difficulty. several mini marts nearby for food/drink. Bar was open lunchtime and evening. You are out of town slightly but bus fare anywhere was only 1.50 euro if you have a card. Hotel was clean and room nice, breakfast buffet was good, have had bigger and better in larger hotels, but quality was in line with size of hotel. Would I recommend this hotel , yes I would, but you are not in the heart of the action as such
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Date of stay: October 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Filipa Tavares, General Manager at NEYA Lisboa Hotel
Responded Nov 18, 2022
Dear Guest Thank you for your review We are very happy that you had a pleasant stay. We hope to welcome you again at NEYA Hotels Best Regards Filipa Tavares
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Neya and it’s eco values were strongly executed and made us feel very welcome. All of the staff were very polite and attentive.
The breakfast was very comprehensive, with a tasty supply of pastries, cold meats and cheese, fruit, cereal, several bread choices and some hot eggs and bacon.
The room we had (508) was attractive, spacious and well equipped, the only issue we felt with the room is there were some minor signs of wear and tear like a rip and small holes in the curtains/voiles, some wallpaper ripped behind the armchair, the shower seal leaked and one bedside table drawer wouldn’t open. The sliding glass bathroom door is a bit noisy for late night loo trips so may be an issue to light sleepers. The only other minor criticism is the number of plug points to charge items by the bed was very limited so meant charging phones or devices had to be done the opposite side of the room. We feel these points didn’t impact our stay but would be nice to be addressed to maintain the otherwise perfect standard as a 4* hotel.
It is not slap bang in the central district of Lisbon but this was a blessing for us as it gave us a quieter retreat from the hustle and bustle. We made use of the Viagem 24 hour travel card and the very efficient metro system using the nearby metro stops of Anjos or Picoas to go back and forth into the city, and utilised the easy access from Saldanha metro stop which takes you to the Oriente station hub, or the airport. The trams run further away from the hotel, but the buses and metro made easy connections to these stops if we didn’t feel like walking so far.
We would definitely stay again, and next time might make use of the free bicycles on offer too.
The breakfast was very comprehensive, with a tasty supply of pastries, cold meats and cheese, fruit, cereal, several bread choices and some hot eggs and bacon.
The room we had (508) was attractive, spacious and well equipped, the only issue we felt with the room is there were some minor signs of wear and tear like a rip and small holes in the curtains/voiles, some wallpaper ripped behind the armchair, the shower seal leaked and one bedside table drawer wouldn’t open. The sliding glass bathroom door is a bit noisy for late night loo trips so may be an issue to light sleepers. The only other minor criticism is the number of plug points to charge items by the bed was very limited so meant charging phones or devices had to be done the opposite side of the room. We feel these points didn’t impact our stay but would be nice to be addressed to maintain the otherwise perfect standard as a 4* hotel.
It is not slap bang in the central district of Lisbon but this was a blessing for us as it gave us a quieter retreat from the hustle and bustle. We made use of the Viagem 24 hour travel card and the very efficient metro system using the nearby metro stops of Anjos or Picoas to go back and forth into the city, and utilised the easy access from Saldanha metro stop which takes you to the Oriente station hub, or the airport. The trams run further away from the hotel, but the buses and metro made easy connections to these stops if we didn’t feel like walking so far.
We would definitely stay again, and next time might make use of the free bicycles on offer too.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded Oct 22, 2022
Dear Guest, Thank for your review. NEYA Lisboa is an eco hotel that privileges sustainable measures at an environmental, social and economic level. We believe that everyone can make a difference in sustainability. Thank you for being part of this mission. We are very happy that you enjoyed your stay, we hope to welcome you again to the NEYA Hotels group. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at NEYA Lisboa Hotel was simply fantastic! From check-in to check-out, we were treated to exceptional service and hospitality.
The rooms were spacious, modern, and exceptionally clean. We especially loved the small touches. The bed was extremely comfortable, so we woke up every morning feeling well-rested and refreshed.
The entire staff was friendly, attentive, and always willing to help, nothing was too much trouble, and we truly felt at home.
Breakfast was an excellent. The selection was huge, and the quality of the food was outstanding. Whether local specialties or international dishes, everything was available. We especially loved the freshly baked croissants, or the variety of fresh juices.
The hotel’s location is ideal. [Briefly explain why you liked the location centrally located close to the attractions.
We highly recommend NEYA Lisboa Hotel and look forward to returning. A big thank you to the entire team for this unforgettable stay.
The rooms were spacious, modern, and exceptionally clean. We especially loved the small touches. The bed was extremely comfortable, so we woke up every morning feeling well-rested and refreshed.
The entire staff was friendly, attentive, and always willing to help, nothing was too much trouble, and we truly felt at home.
Breakfast was an excellent. The selection was huge, and the quality of the food was outstanding. Whether local specialties or international dishes, everything was available. We especially loved the freshly baked croissants, or the variety of fresh juices.
The hotel’s location is ideal. [Briefly explain why you liked the location centrally located close to the attractions.
We highly recommend NEYA Lisboa Hotel and look forward to returning. A big thank you to the entire team for this unforgettable stay.
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded Nov 13, 2024
Dear Philipp, Thank you for your review. We're very happy that you had a pleasant stay. We hope to welcome you back to the NEYA Hotels group. Best Regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorry we arrived by Taxi, so not sure?
We took a taxi from the airport - €15
Hi, the hotel has a has a car park but you will need to book in advance to get a space as it is quite small. Have a great time!
I was there in February and there was no balcony... :-) But really service and nice stay !
"try to be early for Breakfast as it gets crowded.. but still lovely food and plenty "Read full review
"It was very easy to get taxis which the staff ordered for us. They were very reasonable."Read full review
"Buy a ticket that allows travel on trains, the metro and busses. You only need one card as you can top it up as need be."Read full review
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PRICE RANGE
C$149 - C$234 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
76
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about NEYA Lisboa Hotel
Which popular attractions are close to NEYA Lisboa Hotel?
Nearby attractions include Mission to Escape Lisbon (0.4 km), Sala de Star (0.4 km), and Mercado 31 de Janeiro (0.4 km).
What are some of the property amenities at NEYA Lisboa Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at NEYA Lisboa Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NEYA Lisboa Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at NEYA Lisboa Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to NEYA Lisboa Hotel?
Conveniently located restaurants include Ponto Com Sabores, Delicia de arroios, and Vasku's Grill.
Are there opportunities to exercise at NEYA Lisboa Hotel?
Yes, guests have access to locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at NEYA Lisboa Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does NEYA Lisboa Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NEYA Lisboa Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to NEYA Lisboa Hotel?
Many travellers enjoy visiting Castelo De São Jorge (1.8 km), Mosteiro de São Vicente de Fora (2.0 km), and Mosteiro dos Jeronimos (6.7 km).