Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a location that guests find convenient for exploring Belem and central Lisbon, the Hyatt Regency Lisbon is celebrated for its modern elegance and traditional charm. Many guests commend the hotel's cleanliness and the spacious, well-equipped rooms, although some are bothered by noise disturbances.
While the service generally receives high marks for its friendly staff, opinions on value are divided due to varying costs and additional charges. The hotel's amenities, including its spa and breakfast options, are popular but may incur extra fees.
Location
Convenient
Atmosphere
Luxurious
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Noise level
Noisy
Service
Inconsistent
Amenities
Abundant
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All staff were incredibly friendly and helpful, special shout out to Marco for showing me where the gym was (taking me there as I was a bit lost :).
To summarise:
Excellent location, we came from London so wanted to stay away from the main city areas and the location was quite charming and less busier than the main city. Transport is not an issue, with tram/bus stop right outside the hotel. Uber/Bolt was also available and we did use this on occasion without issue.
Excellent amenities, the gym (Active by Serenity) was amazing, it allowed me to continue my usual gym workouts, and wasn’t a bog standard tiny hotel gym with 1 treadmill and a few dumbbells. There was a smith machine, dumbbells, pec dec, lat pulldown and much more!
Excellent breakfast, we found the breakfast was regularly topped up and staff were on hand to deal with any special orders where required.
Excellent interior, this is a modern take on a five star hotel with minimalist corridors, and modern hotel rooms, the five stars to me really shone when we were away from the room and had found housekeeping had meticulously tidied the whole room, and replenished the complimentary water, and tea and coffee.
The hotel is next to the bridge which does generate some noise and the views from the room were great (photo attached). However, the soundproofing is sufficient, and for us, coming from London, slight background noise was not an issue.
On the first day we arrived it was raining all day, we tried to go out but called it a day as it was raining too much, when we came back we found a bottle of wine and some cafe natas which we throughly enjoyed and this was very nice touch.
Overall, I would recommend this hotel without hesitation.
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Date of stay: March 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Lisboa, Proprietário at Hyatt Regency Lisbon
5 stars for everything. Service from Abarghya (Viceversa restaurant staff member) to Muftaza or Mohfataza (I'm pretty sure I got the wrong spelling, sorry, I should have noted it down) / Liliana at the front desk for top-notch. The location was not ideal as felt a little isolated but not bad as 10-15 mins walking and you would reach LX Factory or other restaurants, another 10-15 mins on the other side and you would reach more restaurants and the Cathedral. Local tram station was literally outside the hotel and the view of the bridge and Christ statue from our balcony so, the location was not decent.
Being a Globalist, I was upgraded to the Jr. Suite which was ideal as we were 4 so we all got our space. There was a dishwasher, washer/dryer, and a small kitchen, all ideal if you are traveling with young kids. Microwave would been perfect but it is fine as we had a stove and dishes to warm/cook things. Washer/drying was 2-in-1 so not the best and took too much time to dry so air dry as that was faster and didn't burn your clothes.
Room was very clean, spacious, and had everything we needed. Breakfast was good enough, not too fancy, and more or less the same menu every day but it was good enough for us. The restaurant for lunch and dinner had a decent menu. Beautiful patio for the evening to wind down and have a drink and appetizers outside the Viceversa.
CON: Pool is in the property but you have to pay a daily fee, per person to the Spa company as it is managed by the Spa. Also, children under 16 or 18 are not allowed in the pool. I heard their rooftop bar is very pretty but couldn't go as again, children are not allowed, and if they got enough reservations then they won't allow any more people and that was very often during our stay :(
I would recommend this hotel and wouldn't mind going there again during our next trip.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service, Serviços ao cliente/atendimento at Hyatt Regency Lisbon
Responded Aug 20, 2024
Dear Mr_AK_82, Thank you for taking the time to share such a detailed and thoughtful review of your stay with us. We are thrilled to hear that you had a wonderful experience and that our team members, especially the mentioned ones, made your visit memorable with their exceptional service. We will be sure to pass on your kind words to them. We are sure they will be delighted to know they contributed to making your stay so enjoyable. It is wonderful that you found the room clean, spacious, and well-equipped, and that breakfast and other meals at our restaurant met your expectations. We are glad you appreciated the nearby attractions like LX Factory and the convenience of the local tram station right outside the hotel. The views of the bridge and Christ statue from your balcony sound truly special! Thank you for your recommendation and for sharing your experience and we look forward to welcoming you and your family back on your next trip to Lisbon! Warmest regards, Guest Relations Team
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This hotel is new, modern and located in a posh quiet area in Lisbon away from the city center.
We opted for the Lisbon card which was ride all you can by tram, bus and metro around Lisbon, Bus/Tram stop is just beside the hotel which was very convenient for tourist.
We stayed in the Deluxe Suite which has 1 bedroom and a sofa bed in the living area. The room also has a terrace, kitchenette and a dining table for 6 person, and a washing machine.
The bathroom has a bathtub and rain shower with excellent water pressure.
Room comes with slippers and bathrobe. Water bottles are free and replenish everyday. Everything you expect from a 5 star hotel.
Breakfast was good and varied. Although variety was not as much as I expected it to be compared to some 5 star hotels we have stayed before but overall it was enough.
Parking is in the hotel underground garage and is 25 euros per stay.
Restaurant was also good and for lunch they have executive menu for the day which was 25 euros and consist of an entree, main dish and desert.
Rooftop bar was not open due to weather.
Overall, we had a wonderful stay. Definitely would recommend this hotel.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service, Serviços ao cliente/atendimento at Hyatt Regency Lisbon
Responded Apr 5, 2024
Dear heiress29, Thank you for sharing your glowing feedback following your recent stay at our hotel. We are thrilled to learn that you had such a wonderful experience with us and truly appreciate your recommendation. It brings us great joy to hear that you found our hotel to be new, modern, and situated in a posh and quite area of Lisbon. We are delighted that the proximity of the bus/tram stop next to the hotel provided added convenience for exploring the city with your Lisbon card. We are elated to hear that you enjoyed the spaciousness and amenities of our Deluxe Suite, including the terrace, kitchenette, and dining table. It's wonderful to know that the bathroom with its bathtub and rain shower met your expectations, and that the complimentary slippers, bathrobe, and replenished water bottles added to your comfort. Your satisfaction with our breakfast offerings and restaurant menu is greatly appreciated, and we take note of your feedback regarding variety to continuously improve our offerings for our valued guests. While we regret that the rooftop bar was not available due to weather conditions, we hope it provides one more reason for you to visit us again in the future. Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional stay. Warm regards, Guest Service Team
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our recent stay at the Hyatt Regency Lisbon Hotel exceeded all expectations.
We chose this hotel for two main reasons, both of which greatly enhanced our overall experience.
Firstly, as loyal members of the Hyatt rewards program, we were able to use our points to book a suite at the hotel. The suite provided us with a much larger room than standard accommodations, and the value of the points redemption was fantastic. This allowed us to enjoy a heightened level of comfort and luxury throughout our stay.
Secondly, the suite we booked came equipped with a washing machine/dryer combination unit. This feature proved to be an invaluable asset during our extended trip through Spain and Portugal, allowing us to conveniently launder our clothes without the need for external services or facilities.
The property exuded a sense of freshness and cleanliness, indicative of its status as a new establishment. Moreover, the location of the hotel proved to be ideal, with major attractions such as the Tower of Belem within minutes walking distance.
One of the highlights of our stay was the breathtaking view of the river that we enjoyed from our room. And you can do morning jogging along the river.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cristina Galiano, Other at Hyatt Regency Lisbon
Responded Mar 19, 2024
Thank you for the fantastic 5-star rating and for choosing Hyatt Regency Lisboa for your recent stay in Lisbon. We're thrilled to hear that we exceeded your expectations! It's always our aim to provide a memorable experience and we're so glad you were able to fully enjoy all we have to offer. We look forward to welcoming you back in the near future. Best regards, Hyatt Regency Lisboa
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We couldn't be happier staying at the stunningly beautiful Lisbon Hyatt Regency hotel. The check-in experience was amazing (thank you, Joao and Goncalves), the assigned bedroom/living/dining/kitchen suite was simply fantastic in all aspects (functional modern, and spacious designs), and the breakfast was beyond amazing. Rich in selection from pastries, loaves of various breads and rolls, yogurts, cheeses, fruits, eggs, veggies, and the list goes on) and continuously replenishing all items made breakfast very enjoyable and stress-free regardless of the time you get there. The staff, especially Rafaela, was so wonderfully attentive and kind and brought us our lattes and made-to-order omelets right away without us needing to ask for anything (we stayed for 6 nights). The hotel is located in a great location just next to Belem with lots of sightseeing opportunities you can do by foot. Public transportation (street cars, busses, and trains) are close by as well. We also appreciated and loved the SPA (sauna, steam baths, massages, and more), which we took advantage of almost every evening.
We very highly recommend this hotel for lots of reasons as outlined before, and we can't wait to be back again soon. Hard to beat this most wonderful hotel experience.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency, Proprietário at Hyatt Regency Lisbon
I struggled a bit choosing my accommodation in Lisbon because location can really make a difference. There are trade-offs to staying at this brand-new Hyatt property and if you're flexible and don't mind taking ubers/taxi/bus around, this is a solid Hyatt option.
After spending time in Porto, I took a train back down to Lisbon arrive in the evening. I took a bus from the station to the hotel which stopped just a block or two away and took much quicker than I expected.
As a Globalist I was upgraded to the standard suite which included a separate living room, kitchenette, balcony overlooking the courtyard, bedroom, and bath with shower and separate tub. It was clean and very spacious; more room than I needed.
Pros: New hotel. Breakfast buffet was wide and varied. You can also order items made to order such as eggs and pancakes. The spa was a highlight which I prioritized in utilizing twice during my stay. I believe there is a charge to use the facilities if you're not paying for a treatment and I think it was waived for me. Regardless I think it may be worth if it's not busy. On one occasion, it was difficult to find a lounge chair to put your belongings on and the hot tub is tiny compared to the other offerings (sauna, steam room, pool, immersive showers).
Location: The biggest factor to consider for this property is location as it's in an area a bit farther from the main neighborhoods you'll likely spend a lot of time in. It's great for when you want to go to Belem to check out the sights there (which you def should), but you can do that in a day. I took the tram to/from Belem from just outside the hotel which was convenient. Bairro Alto and Alfama was easily accessible by public transit or uber, but I ended up having to plan my whole day to not return until the evening. If you're looking for a place to be able to drop-in/out during your day, I would consider somewhere more central.
Overall, if you are flexible with location and easily mobile this is a solid option with new modern amenities which can provide a nice respite/break from the hustle and bustle of the main attraction areas. For the amount of space you get along with the perks as a Globalist, I would consider returning. Otherwise I would be interested in trying other properties.
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Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service, Serviços ao cliente/atendimento at Hyatt Regency Lisbon
We just had a 5 day stay here last month during the Lisbon Portugal leg of our European summer. As a World of Hyatt Explorist, I'm truly grateful for the complimentary upgrade to the gorgeous Courtyard suite and the warm welcome greetings with champagne and cake for our anniversary. Not every hotel really adds that special touch to make your stay special, so thank you again to the lovely Hyatt Regency Lisbon Team! While it wasn't necessarily in the center, it's close to the Belem area and everywhere you wanted to see in Lisbon was a quick $5 to $10 Uber or Bolt ride.
The entire property is clean and beautiful. Love that it was a very spacious serviced apartment style. The kitchen had every appliance you'll need and you can cook and even do laundry. The bathroom was pristine and the rain shower's water pressure was fantastic! Absolutely loved the terrace and the partial view of the bridge. So nice to just relax and start the day there with my coffee, thanks to the coffee machine. They also provided more bottles of water everytime Housekeeping cleaned and btw, they did a great job keeping the suite immaculate. We made sure to leave a generous tip each time.
The airconditioning (both in the living room and bedroom) was absolutely perfect and we always came back to a cold suite after a full day of enjoying sunny Lisbon. The bed was also so comfy, we slept like babies. Honestly my favorite stay during the Portugal leg of our Europe trip. Highly recommended and can't wait to come back in the near future.
P.S More on my channel, look it up. :)
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Date of stay: August 2024Trip type: Travelled as a couple
Room Tip:Â More on my channel, look it up on my profile. :)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service, Serviços ao cliente/atendimento at Hyatt Regency Lisbon
Responded Oct 7, 2024
Dear joannethursday888, Thank you for your exceptional review of Hyatt Regency Lisbon! We are thrilled to hear that your recent stay was your favorite during your time in Portugal. It is wonderful to know that our team made your anniversary special with a complimentary upgrade to the Courtyard suite, along with the warm welcome of champagne and cake. We appreciate your kind words about the property’s cleanliness and spacious serviced apartment style. It’s great to hear that you enjoyed the kitchen amenities, the pristine bathroom, and the fantastic water pressure in the rain shower. We’re glad you found the terrace to be a lovely spot to relax and start your day. We also appreciate your recognition of our housekeeping team and their efforts in maintaining the suite’s immaculate condition. It’s wonderful to know that the air conditioning and comfortable bed contributed to your overall enjoyment. Thank you for your high recommendation! We can’t wait to welcome you back for another memorable stay. Safe travels, and we look forward to seeing more about your experience on your channel! Best regards, Guest Relations Team
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Initially, I hesitated to book this hotel because of its location. However, Tram 15E, which goes to the city center and connects to the metro, stops almost right in front of the hotel and comes very often—get off at the Egas Moniz Hospital stop. It takes about 15 to 25 minutes to reach the center, depending on traffic. To the airport, it takes about 25 minutes during morning rush hour and costs around 17 euros. A trip from Chiado to the hotel without traffic at 10 p.m. costs about 7 euros.
The room was very spacious, and check-in was super fast and pleasant, allowing us to maximize our sightseeing time. As a Globalist member, you can enjoy free access to the spa and sauna, but I didn’t have time to take advantage of these facilities, so I can’t comment on them. The only downside of the hotel was the traffic noise. While it wasn’t overly bothersome and didn’t prevent me from falling asleep, it might be an issue for those sensitive to sound. The breakfast was okay—what you would expect from a Hyatt Regency. It didn’t stand out, but I enjoyed having a detox juice every morning.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service, Serviços ao cliente/atendimento at Hyatt Regency Lisbon
Absolutely zero faults at this Hyatt, a 10/10 experience! Came here for a week on a work trip, with Globalist status I was offered recognition and upgrade to a 1 bedroom suite, free breakfast, complimentary beer/wine during hh. The hotel itself is very new, so expect everything hardware to be fresh and working well. Comfortable bed, fast wifi, good water pressure in shower, new large TVs, and if you're in a suite there's a kitchen and washer/dryer!
Their breakfast buffet is very nice for European standards in my opinion. All the hot/cold/sweet/savory options you'd want, omelletes made to order, beverages including mimosas. Very good quality, gotta appreciate a breakfast buffet with scrambled eggs that aren't overdone and rubbery. My only regret is not eating enough of their pastries!
All the staff I have met were polite, friendly, and welcoming.
The location might not be in the city center, but it's actually very good. The tram/bus station is right outside to reach all the places you want to visit, and you are close to Belem. Easy to take ubers around to other areas too. Even my tour guide on an excursion said this hotel's location is one of his favorites. Tons of beautiful water front restaurants to check out walking distance. When I visit Lisbon again this will be my first choice.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service, Serviços ao cliente/atendimento at Hyatt Regency Lisbon
Responded Aug 20, 2024
Dear MaebyACocktail, Thank you so much for your glowing review and for taking the time to share your experience with us. We are absolutely thrilled to hear that your stay was a 10/10 experience! It is wonderful to know that your Globalist status was recognized with an upgrade to a one-bedroom suite and that you enjoyed the complimentary breakfast and happy hour beverages. We are especially delighted that you enjoyed our breakfast buffet, which we take great pride in. It is fantastic to hear that you appreciated the variety of hot, cold, sweet, and savoury options, as well as the made-to-order omelettes and beverages. We are pleased that the scrambled eggs and pastries left a lasting impression. Perhaps next time, you will have the chance to indulge even more! We are also grateful for your kind words about our staff. It is rewarding to hear that they made your stay even more enjoyable with their politeness, friendliness, and warm hospitality. We are honoured that you will choose Hyatt Regency Lisboa as your first choice when visiting Lisbon again. We look forward to welcoming you back for another exceptional stay. Kindest regards, Guest Relations Team
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There are more places to choose from in the Lisbon area.
PRICE RANGE
C$318 - C$438 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
204
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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