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4.0
#92 of 352 hotels in Lisbon
Location
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
138 Liberdade Hotel, is a luxury boutique hotel in downtown Lisbon Portugal, offering a premier location on Avenida da Liberdade, next to the most important luxury & lifestyle brands such as Gucci, Louis Vuitton or Prada. Our hotel is one of the top luxury hotels in Lisbon, featuring 72 beautiful rooms and suites decorated in a fashionable and chic style. 138 Liberdade Hotel boasts an open lounge terrace offering panoramic views of Lisbon's city center, as well as a chill atmosphere for relaxing and socializing. Our hotel restaurant takes pride in its modern, light, and fresh cuisine, and in its Gin Tonics. Come stay with us in Lisbon, Portugal!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Green
Languages Spoken
English, French, Spanish, Italian and 1 more
Location
Avenida da Liberdade 138-142, Lisbon 1250-001 Portugal
Name/address in local language
138 Liberdade Hotel
1,145 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a prime location, 138 Liberdade Hotel is celebrated for its stylish decor and modern comforts, creating an elegant yet inviting atmosphere. Guests laud the spacious rooms and high-quality amenities, including a varied breakfast and the convenience of free parking.
The attentive and professional service delivered by the hotel staff frequently receives accolades, contributing to the overall positive experience. While the hotel's cleanliness and central proximity to city attractions are highlights, a few guests have suggested that some rooms may benefit from further maintenance.
Location
Central
Atmosphere
Eclectic
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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we cashed in bonvoy points for a post christmas trip. stayed 3 days. great location in lisbon - you can walk to anything/everything you want to see. the hotel is very nice and modern. the staff was very friendly. the rooms were large with great beds. the rooms were very quiet - no noise from the street or adjacent rooms. we had breakfast included in our rate and it was very nice too. you will like this hotel.
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Date of stay: December 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FontecruzLisboa, Receptionist at 138 Liberdade Hotel
Responded Jan 29, 2020
Dear dawatson, Thank you very much for sharing your experience here at Fontecruz Lisboa, Autograph Collection by Marriott. As our motto says "exactly like nothing else", all the aspects mentioned by you belong to a long list of unique experiences that we provide to our customers and that no one can provide anywhere. The staff fits that motto, and it is well trained to provide the best experiences to our guests. Once again, thank you for providing feedback that will ultimately help improve our procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Lisbon so that we can provide you with a premium experience that not only meet, but exceed your expectations. Sincerely,
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For months in advance the staff helped me plan our 8 day stay, and upon arrival all continued to be so helpful. Location wise do easy to jump on subway to get anywhere. We stayed in 804 Presidential Suite, one of 4 rooms on the top floor, which faces the back, so no issues with noise which is really important to us (other than when someone was in the hallway, no carpets and heavy doors, normal for many hotels). That said, during the day there are nearby construction projects. Room is a bit tired, with no modern electronic touches, but bed was comfy. There are two toilets, two sinks, a bathtub and a shower spread out between 3 spaces. To be aware of: breakfast opens at 7:30 which was late for us on days we were headed out early. It was not a cozy room, given the modern style, not a room I would want to curl up in on a rainy day, with an odd round couch. Staff arranged COVID tests from the hotel room, which was incredibly helpful. They also set us up with a wonderful driver, Luis, who took us out for two days in the countryside, Obidos/Peniche/Mafra and Evora areas. Most other guests wore masks in public places, which was helpful.
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Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I stayed at the Fontecruz in January 2020 on a quick trip from Barcelona to see Madonna in concert. The concert was ultimately canceled the night of the performance, but this hotel was a highlight of an all too short trip to the beautiful city of Lisbon.
The Fontecruz is exceptionally well located near everything you would want to walk to. There's also a nice metro to take you a little further out if you want to explore. For a one-night stay, it was the perfect location for a brief exploration.
The staff at the front desk was incredibly friendly and kind. Check-in was easy and the room was large and well stocked - very comfortable! Breakfast was included in the rate I booked and was pretty good, although coming later in the morning meant some of the food had been sitting around for a while since it was not that busy.
There are fantastic bars and restaurants within easy walking distance of the hotel so be sure to explore the surroundings. Would definitely stay here again and hope to make another trip to Portugal to explore this wonderful country.
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded Aug 5, 2020
Dear everyshadeofblue, Thank you very much for sharing your experience here at Fontecruz Lisboa, Autograph Collection by Marriott. As our motto says "exactly like nothing else", all the aspects mentioned by you belong to a long list of unique experiences that we provide to our customers and that no one can provide anywhere. The staff fits that motto, and it is well trained to provide the best experiences to our guests. Once again, thank you for providing feedback that will ultimately help improve our procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Lisbon so that we can provide you with a premium experience that not only meet, but exceed your expectations. Sincerely,
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Usual high Autograph Collection standard. Courteous staff and very good breakfast. Rooms on the Avenida tend to be noisy but it’s a sound compromise between view and tranquility. Our room was spacious, had balcony and was well furbished, large bathroom with a nice in built shower area. Some particularities of the hotel, like the old postcards left in the room for the customers to fill up and send to relatives through the hotel concierge, are really appreciated. Two things I would mention that I didn’t like. Million of TV channels, but not a single one in Italian. And on the first day room wasn’t cleaned and when I called the reception they asked me if I requested the room to be cleaned. What? A five star hotel shouldn’t need that. Just a forgetfulness ? By the way, I had requested it using the little sign attached to the door handle. Maid came immediately up and cleaned the room.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As you pull up outside you’re greeted by two smartly dressed doormen who remove your luggage from the car boot and then offered valet parking for the car (Which we declined as our Tesla does not have a “key” in the traditional sense) this was no problem as one doorman accompanied my husband in the car and directed him to the car park. What a pleasant surprise to find the secure underground parking had EV chargers for guests which is not mentioned on their website. The reception area was large and dark but the mirrors/lighting/decor counterbalanced this. Our luggage was in the room by the time we got there. Bright, spacious room with a large terrace. Large bed with good bedding and pillows. Complimentary bottle of water and toiletries. Very good sized shower. TV with many English speaking channels. We decided to eat dinner in the the hotels outside garden which was lovely. The sliding doors were open and we could hear the piano player. The food was absolutely delicious (I can recommend the shrimp salad and the salmon with lime risotto and the octopus). The waiter recommended a Portuguese wine (normally we go for Spanish) but it was all good and we stuck with this for the entirety of our stay. In the end we ate all 5 of our evening meals at the hotel as the food and setting was so amazing and peaceful. The breakfast offered was the best we’ve ever had in any hotel. Once again we were able to eat in the garden with beautifully set tables. The food and variety of dishes was outstanding from English eggs, bacon etc to all the continental breakfast combinations, different breads/rolls, fresh honeycomb, various nuts and seeds, mini quiche and of course pastel de nata. The hotel itself is located on a very busy thoroughfare and only a 20 minute walk from the River Tegus passing many shops and interesting buildings. The only negative thing was that we felt the housekeeping service let it down. In our 5 day stay the room was serviced daily but on 3 occasions the water, coffee and toiletries were not replenished and I had to keep asking ~ not good enough when paying for a 4*. This was minor in the scheme of things and we would absolutely stay again for the overall service and wonderful food. Highly recommend.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Delgado, Serviços ao cliente/atendimento at 138 Liberdade Hotel
Responded Oct 5, 2023
Dear Guest, We are delighted to receive such positive feedback about your experience at our hotel. It is wonderful to hear that you found the hotel amazing and that you enjoyed everything during your stay. Thank you for your generous praise and for the top rating in your review! Our team strives every day to provide memorable moments for our guests, and knowing that we were able to fulfil this goal is extremely gratifying. We hope to be able to welcome you again soon and provide you with more magnificent moments during your stay. Thank you again for your preference and for sharing your positive experience. Have a wonderful day! 138 Liberdade Hotel Team.
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Stayed here for a couple of nights, firstly the location is very good as there are shops and cafes within short walking distance. The staff are superb and most obliging. The food also is excellent as well as the breakfast buffet. Cleanliness of the room is excellent and the bed extremely comfortable. Basically there is absolutely nothing wrong with any of the things above which gives it its star rating. However, whilst some guests will love the funky decor I personally didn’t, the hotel has a black and red theme decor (more black) which makes it very dark even though the restaurant is beautifully done. Our room fortunately was quite bright but once again black theme running through it - the lights were lovely especially the standard lamp. The bathroom was very clean but once again in black with the shower up a step next to the toilet, the sink spotless but out of the bathroom as you come in the door ? Yes I would stay again as the staff were exemplary, the food good, bedroom spotless and bed very comfortable. If it wasn’t for the black everywhere the hotel would have five stars.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:Ask for one at the front
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FontecruzLisboa, Receptionist at 138 Liberdade Hotel
Responded Feb 2, 2020
Dear Lindyloo1, Thank you for choosing the Fontecruz Lisboa, Autograph Collection for your recent travels to Lisbon and for taking the time to share such a positive review with us. We are honoured to receive such an overview and grateful for your annotations. As an Autograph Collection, our motto is "Exactly Like Nothing Else", and that includes the room design and decoration being different from other properties. We understand that everyone has a different opinion and we are always delightful to get reviews such as yours as this is way for us to collect different opinions and be able to grow and improve. With great enthusiasm we read your words with which you recognize the service of our staff. This encourages us to continually strive for service excellence on a daily basis! Certainly, we will forward your wonderful feedback to all the involved team! We hope you choose to stay with us again whenever your travels bring you back to Lisbon so that we can provide you with a premium experience that not only meet, but exceed your expectations. Should you need any future assistance don't hesitate to contact us. We are always at your disposal. Sincerely,
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The good: The hotel is in the perfect location and has an excellent breakfast.
The bad: There is a sewage smell in room 304. This room is only one of two rooms that have a balcony overlooking Avenue Liberdade and they charge extra to get it. However due to the sewage smell it is uninhabitable. When brought to the staffs attention they said "we know, it's an old hotel" and offered to move me to the back of the hotel. Of course they didn't offer to refund the extra monies paid for the lack of view.
The ugly: At checkout the hotel refused to honor the rate booked. Even though I showed the confirmation email directly from Marriott they simply will not honor the rate. Imagine going to a hotel where they won't honor the rate booked.
The customer service at this property is atrocious and therefore the hotel cannot be recommended.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marta G, General Manager at 138 Liberdade Hotel
Responded Dec 24, 2021
Dear TravelinShane Thank you for your reviews which deserve all our attention . We are sorry to know you experienced awful smell in your room within your stay. I would like to know if you have tried to reach to the staff in order to get it solved, maybe they could have offered to move rooms because of that issue. I would like to clarify that the hotel is not old as it was opened in 2012 newly constructed, and also the pipeline, but the central drains and waterways that connect our hotel to the main structure in this neighbourhood where we are located is affected by sea tides and bring sometimes the smell everywhere. Otherwise I have take notes about it and reinforce with all the maintenance staff to prevent and avoid those issues for future guest also. I will be really pleased if you directly contact me and let me know about your rate situation at check out, because it is not our procedure and I need to know what was missed or modified in order to help you. Again thank you for your sincere comments and for your loyalty to Marriott. I wish you a Merry Christmas and a happy and healthy 2022 for everyone!!! Regards, and take care, I look forward to your email response MG.
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I stayed for 1 night on business so probably not enough time to enjoy the hotel fully. On the whole, a very good option. Great location close to trendy restaurants, luxury shopping and offices. Spacious room and bathroom. I did enjoy the quirky décor with original design ideas and a few touches of humour - even if the result is rather dark on the whole. A real let-down is the buffet breakfast though: whilst there is nothing wrong with the choice/quality, the price is stratospheric; it is a complete rip-off.
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Date of stay: January 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FontecruzLisboa, Receptionist at 138 Liberdade Hotel
Responded Feb 5, 2020
Dear 182tanguym, Thank you very much for sharing your experience here at Fontecruz Lisboa, Autograph Collection by Marriott. As our motto says "exactly like nothing else", all the aspects mentioned by you belong to a long list of unique experiences that we provide to our customers and that no one can provide anywhere. The staff fits that motto, and it is well trained to provide the best experiences to our guests. Once again, thank you for providing feedback that will ultimately help improve our procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Lisbon so that we can provide you with a premium experience that not only meet, but exceed your expectations. Sincerely,
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This is really a superb boutique style hotel, that offers small style comfort and the benefits of the Marriott Bonvoy programme. Staff is very friendly and service oriented. The location of this hotel is also great, with major shopping and dinning options between 1 and 25 minutes walks. We got upgraded to the the big suite on the 8th floor which was really great. Be sure to check how the a/c works, it's kind of complicated, as if you put it on heating it goes from 24 degrees and up, if you put it on cooling it goes from 23 degrees downwards.
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Date of stay: February 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FontecruzLisboa, Receptionist at 138 Liberdade Hotel
Responded Feb 25, 2020
Dear ThomasEMM, Thank you very much for sharing your experience here at Fontecruz Lisboa, Autograph Collection by Marriott. As our motto says "exactly like nothing else", all the aspects mentioned by you belong to a long list of unique experiences that we provide to our customers and that no one can provide anywhere. The staff fits that motto, and it is well trained to provide the best experiences to our guests. We appreciate all your comments, as this is the only way we can improve day by day. We work hard to achieve an excellent customer service, in order to provide a unique experience during the time in Lisbon. Once again, thank you for providing feedback that will ultimately help improve our procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Lisbon so that we can provide you with a premium experience that not only meet, but exceed your expectations. Sincerely,
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I had a very bad experience with this hotel. First of all, they confirmed my SNA and a day before check in they took it away, yet they still have not given my SNA back. In addition, my flight was 4 hours delayed and I missed my connection to Lisbon, so when I landed around noon in Madrid, I called to cancel my reservation. The lady said no problem that there would be no charge and that as an elite titanium, they would not charge a one night cancellation fee. A day later, the charge was in my credit card. Many emails later and multiple phone calls with no response, with no refund, no contact from the manager (we asked several times to speak to him) and no response. I spent 161 nights this year in Marriott Hotels. No response from this hotel. Terrible service!
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip:This hotel does not respond
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marta G, General Manager at 138 Liberdade Hotel
Responded Nov 8, 2021
Dear 137jessys First of all let me thank you for your preference in Fontecruz Lisboa during your visit to the city, and we appreciate you have shared your feedback with all the community travel. We also thank you for your loyalty to Marriott as a Titanium Elite Member of the Marriott Bonvoy Program. Just to confirm with you that your SNA was approved to be posted back to you because of the no show. It has been already requested, so you will 1-2 days to receive in your account. I am sorry to know about your issues with flights. I would like to point that we are not able to confirm about individual cancellation policy cases by phone, we always request to receive the information from our guests by email or through GXP- Empower, in order to analyse the case and make a decision. As confirmed through that platform when received your specific case, the reservation has been no show, so we have informed you and proceed accordingly with the cancellation policy. In the meantime if there is something else I can do for you please do not hesitate to let me know and I will be more than happy to assist you with I wish you a nice week ahead.and stay at your disposal. Sincerely, MG manager@fontecruzlisboa.com
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The hotel reception will be able to give information on reservations and any questions you may have. Trip advisor have their website.
Sorry I don’t give out my email address.
There are more places to choose from in the Lisbon area.
PRICE RANGE
C$312 - C$592 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Fontecruz Lisboa, Autograph Collection
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
72
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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