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Hotel Real Palacio

Expedia.comUS$119*
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#84 of 248 Hotels in Lisbon
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hotel Real Palacio
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2,077 Reviews from our TripAdvisor Community

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Showing 1,066: English reviews
Andover, United Kingdom
Reviewed 8 December 2014

Agree with all comments already made , this is not a 5 star hotel but a very good priced 4 star hotel located in a good location. A 5 minute walk to the nearest metro and in a pleasant area. Booked as part of an EasyJet deal. Good points: good location, quite area, spa area, clean decent sized rooms, plenty...

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Helpful?
1Thank qwertpoiuy
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this review

Dear Guests, Thank you for the feedback and your constructive comments. It’s always important to know our guest's opinion in order to maintain and improve our service every day. We are happy to learn that you thoroughly enjoyed your stay with us and look forward to welcoming you again soon to the Real Palácio Hotel. Kind regards, Luís Monteiro Hotel...

Ulm, Germany
Reviewed 7 December 2014

if you are looking for a real 4 or 5 star hotel you should book the Sheraton down the road or the several other international chain hotels - however their rates won't go down to below 40€ in low season (as we paid in December 2014) - rooms are decent simple, free Wifi and Sauna is a plus in Lisboa...

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Helpful?
Thank joe1968
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, We regret that your experience was not the perfect experience that we strive to provide to our customers. We sincerely regret that you feel that we do not deserve our 5-star rating, since the feedback we receive is usually very positive with many guests praising the helpfulness of our team and our service quality. We regret your experience...

Aberdeenshire, United Kingdom
Reviewed 3 December 2014

Firstly I would like to point out there seems to be two very different hotels in one name, from all the mixed reviews. This review is for the standard double room. We stayed for 5 days. We read the reviews and thought, stuff it, it's cheap lets just go. We have been back for weeks, and I wanted write the...

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5Thank Rubyt0es
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, Your feedback is very important and appreciated, as it help us achieving our aim of constantly improving our service according to our guests’ preferences and needs. We sincerely regret that you were not entirely satisfied with the stay at our Hotel and would like to thank you for your constructive feedback and suggestions, which, we assure you, will...

Nantwich, United Kingdom
Reviewed 2 December 2014

Just returned from a 3 night stay. This hotel is extremely good value given you are in the capital city ! Clean and tidy room and bathroom. Good choice at breakfast. Friendly staff. As others have said - it isn't 5 star, but then you're not paying 5 star prices. Good access to the nearby metro system. Highly recommended for...

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2Thank Keithc05
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, Thank you for the feedback and your constructive comments. It’s always important to know our guest’s opinion to maintain and improve our service every day. We’re very glad to know that you enjoyed our staff, facilities and service in general. Our guest’s satisfaction is our main concern. We are delighted to learn that you enjoyed your stay with...

Wales UK
Reviewed 30 November 2014

We booked a 3 night City Break and stayed here. We were not disappointed. The room was lovely and even tho it looked over the main street it was very quiet. The bed was HUGE !! Bath towels and toiletries were provided,hair dryer and magnifying mirror in Bathroom, so this allowed us to travel light with no hold luggage!! The...

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3Thank Novemberblues
London, United Kingdom
Reviewed 28 November 2014

We booked a two night stay at this hotel, and we're not disappointed. The staff were friendly, the buffet breakfast of a good standard.The room was large and the bathroom clean. The hotel was very accessible by bus and Metro into the city centre and to the airport. We used the day pass that covered the buses,trains and trams. The...

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Helpful?
2Thank JLizzieH
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, We’re glad to know that you thoroughly enjoyed your stay with us. We would also like to mention that the carpets in our rooms are washed regularly and vacuumed daily. Some, however, have stains that cannot be removed, although we tried everything and applied different products. We can assure you they are all in good hygienic conditions and...

York, United Kingdom
Reviewed 25 November 2014

booked offer so didn't compare hotels before we went - thought hotel excellent, clean and helpful staff. at first impression we thought it bit far out but with Corte des Ingles our 'corner shop' we soon changed our minds and was near enough to walk to Marques des Pompol square and with Metro just down the road getting about was...

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Thank julie_j88
Reviewed 19 November 2014

we always stay at a different 5 star hotel but this time my wife suggested we tried something else. so we paid 50% more to go to the Real palacio 14-17/11 booked by expedia. arrived there at 00.30 hrs and I went to the reception to ask for help with my uggage : only one bell boy behind the reception...

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3Thank Gabrieldiacakis
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, We sincerely regret that you do not feel satisfied about your stay with us, since the feedback we receive is usually extremely positive with many guests praising the helpfulness of our team and our service quality. We regret your experience has been so different but we will pass your comment on to the department heads and assure you...

London, United Kingdom
Reviewed 14 November 2014

I stayed at this hotel with my daughter and we were really happy. Our room was large and clean. The beds were comfortable and the shower was amazing. We had complimentary fruit and a bottle of water. The breakfast was lovely. The staff were always helpful and we were always greeted with a smile. Near to the metro. close to...

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Helpful?
1Thank Pennya65
Renfrewshire, United Kingdom
Reviewed 14 November 2014

Stayed for 3 nights for wife's 40th in early November on the basis of the reviews of this hotel and wasn't disappointed. Asked for a quiet room and got just that on the 5 th floor to the rear of the place overlooking the outside seating area. Breakfast excellent, ask for the fried eggs cooked to order and plenty to...

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Helpful?
1Thank MWRD
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, Thank you so much for your positive comments and review. We are happy to know that you have had a thoroughly enjoyable stay with us and that you were well impressed with our service. We look forward to welcoming you again at the Real Palácio Hotel. Kind regards, Luís Monteiro Hotel Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Real Palacio

Address: Rua Tomas Ribeiro 115, Lisbon 1050-228, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $135 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Real Palacio 5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Real Palacio Hotel Lisbon
Hotel Style:
#54 Family Hotel in Lisbon
#62 Romantic Hotel in Lisbon
#67 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Real Palacio staff and other travellers.
42 questions
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Poway
over a year ago
Chatham, United Kingdom
Dublin, Ireland

See all questions (42)

Questions? Get answers from Hotel Real Palacio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to stay away from Rua Sao Sebastio which is noisy”
Stanforddjkl, 19 May 2017 | Read review
“high floor”
thomas703, 19 May 2017 | Read review
“The Palace wing for style & good bedrooms.”
IanFSolihull, 18 May 2017 | Read review
“Quiet rooms are overlooking the courtyard/patio.”
405_13, 8 May 2017 | Read review
“Be sure to ask for twin beds if that is what you require.”
20Judith, 7 May 2017 | Read review
5 of 5
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US$119* /night
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Prices are for 1 room, 2 adults
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