Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Inaugurated in April 2018, the MY STORY HOTEL TEJO with 135 rooms, located in a 19th-century building, bring elegance, comfort, modernity and design spread over six floors of charm and history inherent to its prime location – near Praça da Figueira, – one of the most famous and historic squares of Lisbon in Downtown Lisbon or “Baixa” and between in the typical neighborhoods of Mouraria, Alfama and Bairro Alto. Close to everything that should be visited in Lisbon: The Castelo de São Jorge, Terreiro do Paço the square that welcome you the river, Rua Augusta and Chiado - poet Fernando Pessoa’s favorite place, where you cannot leave without having “a bica” (an expresso) in the terrace of A Brasileira, where the writer is immortalized by a statue. From Rua do Carmo to Praça Camões, the streets are filled with bookstores, cafes, restaurants, museums, theatres, boutiques. Air Conditioning | Private Bathroom (with hairdryer) | LED TV | Telephone | Free Wireless | Safe-Deposit Box | Mini Bar
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, French, Spanish, Portuguese
Location
Rua dos Condes de Monsanto, 2, Lisbon 1100-159 Portugal
Name/address in local language
My Story Hotel Tejo
4.4 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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My Story Hotel Tejo receives accolades for its comprehensive amenities and cleanliness, with guests often finding the beds comfortable and the breakfast diverse. Despite some minor room equipment issues, the modern bathrooms and overall maintenance are praised.
However, opinions on service are divided; while the staff can be helpful and friendly, instances of inattentiveness have been noted. The hotel's prime location is frequently celebrated for its convenience in exploring Lisbon, although the trade-off includes some rooms being criticized for their size and occasional noise.
Location
Convenient
Atmosphere
Stylish
Rooms
Comfortable
Value
Mixed
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Comprehensive
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Detailed Reviews
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I searched for a long time for a hotel that answered so many questions. I thought I spotted it and... I hit the mark. Connected to a "family" of hotels with the same name but differently specified, the "Tejo" is an underrated three-star hotel in my opinion (lack of restaurant?). Very central location (20 meters from Praça Figueira and 50 from Rua Augusta), it has comfortable rooms with air conditioning, small bathrooms but with huge showers, very clean, quiet, welcoming, very close transport stops (including tram 28), parking taxi 30 meters away, friendly and helpful staff, top-notch "international" breakfast, free wy fy etc. and last but not least, an accessible and adequate cost. To keep in mind.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is great value for money in such a prime location in Lisbon - highly recommended!
We stayed with our young family in the family room and it worked very well. The bathroom was large and well appointed, and the two sleeping areas meant we could have our own space.
WiFi worked throughout, minibar/fridge and safe plus two tvs meaning we could relax and watch our own channels if we needed.
Restaurant was basic for breakfast but plenty enough to choose from including hot and continental options.
Check in and out was easy and they organised a taxi for us to the airport, which was comfortable and punctual.
I noticed others commented on the fragrance in the lobby so I thought I would - it smelt great and will probably remind us of Lisbon whenever we smell it next!
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Date of stay: February 2025Trip type: Travelled with family
Room Tip:Metro is easy to use: red line then green line to/from the airport.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Tejo
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to share this feedback. We are delighted that you enjoyed the family room and the amenities provided, such as the reliable Wi-Fi, minibar, safe and TVs. It is also great that you found our restaurant's breakfast choices satisfactory and that the check-in and check-out process was convenient for you. Moreover, we are also pleased to hear that the taxi service we organised met your expectations for comfort and punctuality. Your comment about the fragrance in our lobby is also appreciated; it's wonderful to know that it contributed positively to your memories of Lisbon. We look forward to welcoming you back. Best wishes, Sara Trigueiros, General Manager
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Lovely hotel! Perfect location where you can walk easily to attractions - or to the metro/bus/train station - and the start of route 28 on the tram is literally 30 seconds walk away!
Quiet at night and air con made a great sleep (and respite from the heat!) Very comfortable beds (and housekeeping made the rooms spotless and welcoming every day)
Breakfast was great with good choices - even for non meat eaters, very happy to be able to choose between oat and soya milk (also had dairy and lactose free!)
All staff were lovely and friendly and could not do enough for us.
Enjoyed the sister hotel practically next door as well for happy hour on their terrace!
Would recommend this hotel for anyone wanting to explore Lisbon and hope to return! 😀
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Date of stay: July 2023Trip type: Travelled with family
Room Tip:Very easy to get to on the metro from the airport!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Tejo
Responded Jul 26, 2023
Dear Guest, Thank you for such a positive review. We are thrilled to hear that our prime location allowed you to easily explore Lisbon and access public transportation, such as the iconic tram 28. It's great to know that you enjoyed a quiet and comfortable sleep in our air-conditioned rooms with high-quality mattresses. Our housekeeping team takes pride in maintaining a spotless environment for our guests, and we're glad you appreciated their efforts. Your kind words about our breakfast selection, including options for non-meat eaters and various milk alternatives, are much appreciated. We strive to cater to all dietary preferences and are happy that you enjoyed the variety. It's also wonderful to hear that our staff made a positive impression with their friendliness and attentiveness. We're glad you had the opportunity to visit our sister hotel for happy hour on their terrace as well. We look forward to welcoming you again. Best wishes,
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The room I have is so tiny, there is no space to put out anything except on a desk. The balcony is too small to go out on and there is no drying rack for clothes. My sheets had some stains day 1 so I asked them to be changed and it took 6 days until they did. I came up to the room after cleaning and there was a live bug on the bed. Then I saw some more and the mattress was stained. They said it was coffee and not cleanable. I said there were dark things on the mattress and housekeeping said they don’t know and left after putting the bugs on the floor and leaving. There should be zippable mattress covers on the mattress to guard against bed bugs and stains. There is no customer service in this hotel. The air conditioning is very strong though. They also have an abundant breakfast. This location doesn’t even show up on a map here.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:No pool, no restaurant except for breakfast. No terrace. Balcony doesn’t have clothes rack for...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Tejo
Responded Aug 21, 2024
Dear Guest, Thank you for your feedback. We are pleased that you found the air conditioning to be effective and the breakfast options abundant, with a variety of fruit, yoghurt, pastries, and more for a satisfying start to your day. However, we regret to hear about the issues you encountered with the room size and amenities. Our rooms are designed to maximize space and provide comfort within the unique constraints of a historic building. We are always looking for ways to enhance our guests' experience and appreciate your suggestion regarding drying racks. We are also concerned about your report of bugs and a stained mattress, as we uphold strict hygiene standards, including daily housekeeping and thorough room inspections. We are sincerely sorry that the service did not meet your expectations and are reviewing your comments with our team to ensure our usual high standards going forward. Moreover, we regret if our hotel's location was not to your liking. We are situated in Downtown Lisbon which offers easy access to public transport and Lisbon's main attractions. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Sara Trigueiros, General Manager
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Our room on the third floor was quite spacious for the city centre and cleaned well, with all facilities working. It had a digital combination safe in the wardrobe (you need to use 6 digits BTW), hair dryer in the bathroom, and Nescafé Dolce Gusto coffee machine. The shower pressure was good with both rainfall and hand-held type heads, and the double bed was large (probably over 150 cm wide) with a firm but comfy mattress. Bathroom was small - see photo - but had double width shower cabinet. Wide windows could be opened to let in fresh air but which kept out noise when closed. Blackout shutters worked well.
The reception, housekeeping and restaurant staff were all very friendly and helpful. There’s no restaurant other than one used solely for breakfast. I guess if they had one, this could rate as 4*. The breakfast buffet was identical every morning, but was good quality including eggs and bacon, pastries, fruit, yoghurt etc.
I would definitely stay here again.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip:It’s a 5 min (max) walk from the Rossario Metro station, which is accessible easily and cheaply...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Tejo
Responded Mar 2, 2024
Dear Guest, Thank you for taking the time to share your feedback. We're delighted to hear that you found our third-floor room spacious and appreciated the diligent work of our housekeeping team. It's great to know that the amenities, such as the digital combination safe and the Nescafé Dolce Gusto coffee machine, met your expectations, and that the comfort of our mattress contributed to your restful stay. Our friendly and accommodating staff is also thrilled by your kind remarks. Regarding the dining options, while we don't have a full-service restaurant for lunch and dinner, we're proud to offer a substantial breakfast buffet and are glad you enjoyed it. We hope the charm of our Pombaline architecture and the central location added positively to your Lisbon experience. Thank you again; we hope that you will return. Best wishes, Ricardo Sá, General Manager
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Modern and super clean room, comfy bed and really quiet nights sleep. Location really made it, Round the corner from square with main bus/tram/tour bus hub. No need to book breakfast as the square and nearby streets have loads of cafe options. If you go up to the castle be sure to ask reception about location of the supermarket which has a lift inside taking you a good part of the steep climb up.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Tejo
Responded Sep 23, 2024
Dear Vincent, Thank you for taking the time to share your feedback. We are truly grateful for the wonderful feedback on your stay at My Story Hotel Tejo. We are overjoyed that you found the room to your liking, appreciated the cleanliness, and had a restful night on our high-quality mattresses. We are also thrilled to hear that our hotel's prime location facilitated easy access to the various transportation hubs and local attractions. We hope to see you again on your next visit to Lisbon. Best wishes, Sara Trigueiros, General Manager
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Boutique hotel conveniently situated. Beware the coffee capsules and milk are complementary for the first night only!!! You can purchase additional ones at reception for €1.00 each. This is a first for us in our travels across Europe ( and the world).Magnanimously they will throw in milk capsules and disposable cups.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Tejo
Responded Sep 23, 2023
Dear Norman, We would like to thank you for this review about your experience in our hotel. We are glad to hear that you found our location convenient and appreciated the boutique style of our hotel. However, we have noted your concern regarding the complimentary coffee capsules and milk for the first night only. We apologize for any inconvenience this may have caused and appreciate your understanding. Your feedback is valuable to us as it helps us to improve our services and better cater to our guests' needs. We hope to welcome you back. Best wishes,
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Stayed here in November 2022 as a solo female traveler in room 207. Hotel is located very central, close to most tourist attractions and it's easy accessible by public transport. Although it's in the busy city center, it was quiet in the hotel, so no noise complaints! I didn't interact with the staff very much, but when I did they were all very kind and helpful. The room was small, but very nice looking and clean. The bathroom was also really clean, with a large rain shower and included shampoo and soap. The room also had an cooler with a few drinks in it, which you could pay for, but I also used it to store drinks from the supermarket next door. It's small, so you can only store small or medium bottles. I didn't have a nice view from my hotel window, as I could see into the building next to the hotel, but since I wasn't in my room a lot, I didn't mind it. Breakfast was great. There were many things to choose from, with lots of Portuguese pastries and it tasted great. When I'll visit Lisbon again, I will definitely go back to My Story Hotel Tejo! :)
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Tejo
Responded Apr 28, 2023
Dear Michelle, Thanks very much for leaving this review. We are delighted that you were happy with your stay and found our prime location convenient for your needs. We are also pleased that we were able to help kick-start your day with our tasty breakfast buffet. We look forward to welcoming you back. Best wishes, Ricardo Sá, General Manager
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Very well run small boutique hotel, part of a chain of 5 such hotels in Lisbon. Knowledgeable, friendly and helpful staff. Hotel was recently renovated, with clean, well refurnished rooms, comfortable beds, and a large modern bathroom. The delicious hot breakfast was well stocked and staffed, more than ample, and the large breakfast room was very clean. Reliable free WiFi throughout. The newly redone decor is tasteful, and the lobby is welcoming. The location is central and hard to beat, very close to the central square and waterfront. The rates are very reasonable for what is offered and a great value. My only suggestions for improvement are: 1. a suitcase stand, and 2. some shelving for clothes inside the large closets, but these are minor quibbles. I usually stay at a large high-end hotel chain, but this hotel can hold its own, especially the value, breakfast and service. I would definitely stay here again, especially if you are looking for an intimate, affordable and comfortable hotel in a central location with great staff.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Tejo
Responded Sep 5, 2023
Dear Felix, Thank you for sharing your feedback concerning your recent stay. We are thrilled to hear that you appreciated our central location, friendly team, comfortable bedding, and tasty breakfast. Our team takes great pride in providing a welcoming atmosphere and modern amenities for our guests. It's also great to know that you found our recently renovated rooms and tasteful decor to your liking. We appreciate your feedback regarding the suitcase stand and shelving for clothes in the closets. We will certainly take your suggestions into consideration for future improvements. Your kind words about our value, service, and intimate atmosphere are truly appreciated. We look forward to welcoming you back during your next visit to Lisbon. Best regards, Ricardo Sá, General Manager
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We stayed here 2 nights as part of our G Adventures tour. The location is excellent. At first we were assigned a room on the fifth floor but it had 2 areas with low slanted ceilings that were at the side of the bed & impacted the room. So if my husband would stand up from the bed, he would have hit his head. We made the decision to request a new room. The staff at the front desk were able to move us to a 4th floor room which did not have the ceiling issue. The rooms & the common areas were very clean.
The room had 2 twin beds that were pushed together - they were comfortable. The room also had good lighting, decent AC, a desk, chair, luggage rack, a safe, a Nescafe coffee machine with coffee & tea pods & a fridge with items for purchase. The shower was nice but was slippery.
Breakfast was included for us & was very good. We were able to walk many places including down to the river & to Commerce Square. It was also easy to find places to eat.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Tejo
Responded Oct 18, 2023
Dear Virginia, Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our location excellent and appreciated the cleanliness of our rooms and common areas. Our team is always happy to assist with any requests, and we're glad they were able to accommodate your room change to ensure a more comfortable stay. We apologize for any inconvenience caused by the initial room assignment, and we appreciate your understanding. It's great to know that you enjoyed our comfortable beds and the variety of amenities provided in the room, such as the coffee machine and minibar. We also take note of your feedback regarding the slippery shower and will look into possible solutions to improve safety for our guests. We're pleased that you enjoyed our breakfast offerings and found our hotel's location convenient for exploring Lisbon's attractions and dining options. We look forward to seeing you again. Best wishes,
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Hello john_lindsay80
Thank you for your contact and interest in My Story Hotels.
We are set in the heart of the Baixa, which is a great choice for travellers interested in ambience, walking and city walks. The nearest metro station is Rossio, just 300 m away and a 9-minute walk from Commerce Square, which overlooks the Tagus River; Praça da Figueira is just around the corner where you can easily take the Hop On-Hop Off Bus Tours, Public Bus, Trams and so on.
Bairro Alto is within a 10-minute walk and features a multitude of popular bars, restaurants and shops; Lisbon's Humberto Delgado International Airport is at 6.3 km and is reachable via metro 2,10€, aerobus 4,00€ or taxi. 15,00€
Please do not hesitate to contact us through My Story Hotel Ouro WhatsApp +351 962 369 850 available 24 hours always with the best offers, or of course to our guest service
Warmest regards from Lisbon
Alfredo Tavares
Dear Kim T
thank you very much for your question. There is not in all room. There is kettle on request
Should you need further information or assitance please contact us through My Story Hotel Tejo WhatsApp 351 966 421 589 always with the best offers available 24 hours
Warmest regards
Alfredo Tavares
Dear SouthCoastRosie
Thank you very much for your question. Our mattress are top quality. However if you feel that you need a topper, we can organize a topper for your bed despite with the topper I believe you will loose the real comfort of the bed.
In case you need further information or assistance please contact us through My Story Hotel Tejo WhatsApp +351 966 421 589 available 24 hours always with the best offers
Warmest regards
Alfredo Tavares
director of operations
"Wear decent shoes. No problem eating out. Food was excellent wherever we went. If asthmatic, don't forget inhalers. Tuktuks in various forms, absolutely everywhere "
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