Perfect location, helpful staff, rooms upgraded, but with a few kinks (for example bathroom sliding door didn’t slide easily). Minibar included in the room and they also left us chocolate, pastries, and a small bottle of port wine the first night. The location was what mattered the most to us and was perfect.
We had originally booked this hotel for December 2020 on a no refund, no exchange. With all the covid restrictions we were not able to travel from the uk at that time. The Santa Justa went above & beyond in my opinion as not only did they honour our reservation until December 2021 ( to be taken at our choice) they upgraded us to a junior suite on arrival. For this we thank you very much!! The hotel is in an ideal location just a minutes walk away from the metro station at Rossio. Surrounded by restaurants, shops, bars & many of the beautiful sights of Lisbon. The rooms are extremely comfortable, with high quality bed linen & the most amazing beds & pillows ( might have been all the sightseeing wearing us out..but we had the best sleep in these beds). The rooms have everything you could possibly need from a coffee machine to a free mini bar. The shower was fabulous & the towels soft & fluffy. We also had the breakfast included in our stay & this also was perfect, again everything you could possibly need to start your day. The choice of a hot cooked breakfast to continental & lots of delicious pastries even mini pastel de nata (had to have one every morning) If you have booked to stay here you will not be disappointed, everything about the Santa Justa is fabulous!!! We thank you for a great stay & hope to be back…
Fabulous breakfast and very friendly service. Nice way to wake up each morning to broad selections of fruits, pastries and hot dishes. We had an early flight and the staff helped prepare a breakfast to go box. Hotel made our stay easy - great Fado performers in the hotel restaurant, airport car service, complimentary water, juice and beer in our room. Great location with numerous shops, restaurants, and transportation options nearby.
Went with my husband & 4 yr old and everything was great! Location is perfect for tram, double decker bus and train station & metro. We booked the room with a pull out bed for our son and it was perfecting set up with a kids robe/slipper :) Breakfast had lots of fruit, hot food, etc, lunch at the restaurant was good as well. Would definitely recommend!
This hotel is amazing it is located in central Lisbon and has great friendly professional and understanding staff that not many other Hotels could I offer! 🙌🙌🤩 Can’t wait for my next trip to Lisbon and to stay in this wonderful hotel as well as complimentary snacks in your room and refreshments refilled everyday
After trying repeatedly to get a room at Hotel Avenida Palace..(never got back to me) we found this hotel and glad we did... perfect location easy to get to from the airport by train, service was great, rooms perfect everything you need... would def go back.
This hotel is ideally situated for the centre of Lisbon. It was modernised a few years ago so the rooms are very comfortable. Staff were very helpful and friendly. I will certainly stay there again if I go back to Lisbon
My wife and I recently had the pleasure of being guests at the Santa Justa Lisboa Hotel. We were there for five nights (10/03-10/07) and then, after traveling in Portugal, we returned for a fifth night. I am writing specifically to comment on the staff at the hotel who were just wonderful to us and our traveling companions. Nothing was too much trouble for them. They seemed were genuinely happy to help us throughout our stay. We had the pleasure of interacting with Bernardo, Marian Gomes, Leat and Hugo on a regular basis. This list is not inclusive of all the other wonderful folks who took such good care of us. Our sincere thanks to all of them. I congratulate the management of the hotel for hiring such capable and personable staff and for maintaining such a beautiful property. We have already told friends and family that the Santa Justa Hoel is the place to stay when visiting Lisbon. Sincerely, …
Absolutely loved our stay at this hotel with friendly helpful staff. Breakfasts were fantastic and we ate here once for lunch and dinner- both excellent. Appreciated the free minibar. Rooms were spacious (mine was 410) with lovely bedding and towels - a rare find. Hotel was situated in a flat area with easy access to the river, trains, the metro etc. plenty of restaurants and bars nearby. We booked our stay initially for October 2020, changed to September 2021 and then again to October 2021. The hotel readily agreed to these date changes despite our booking a no-refund deal. We really appreciated this.
***** Excelente hotel! Second time I visit and always enjoyed : acomodation, location, staff and restaurant.All perfect! I highly recomende if is business ou vacations.First time my husband and I visited for vacation; at this last stay I went by miself since I lost my husband and they didn’t mesure effort to make me feel better.Thank you to all staff specially to Mariana Gomes , Hugo Próspero, Nadia Leal, Nadiya Kyrgyzstan, Cristina Stratulat,Igor bar tender, Mariana receptionist. Very impressive, since I travel a lot I highly recommend.