Liked · Spacious room, great location near the shopping, subway and train. Disliked · Checkin staff. No one on reception desk around 5 minutes and the employee mood was pretty sad. Or maybe inexperient and lost. Classic business hotel for a quick stay. Looks good on the outside but date inside.
Got to the Hotel and I was informed that they canceled my booking, without my knowledge OR consent! Neither the employees or the manager took responsibility for what happened, even tough I had proof that the reservation was still booked on the agency I performed the booking. And to top it all: I did NOT get my money back. What kind of brand is this?! The only option they presented was to pay full price for a new reservation, directly with them. Ridiculous.
I asked for a double room - they gave me a twin. The noise from the railway line was so loud I could not sleep the first night. After the second night of the same I found a different place in the same area that was less expensive and quieter. At the front desk they seemed uninterested and were not even interested in comping me for the parking. Avoid at all costs.
We overnighted here at short notice and found it quite adequate for our needs. The room was spacious enough and comfortable. The decor is a bit arty but quite attractive. We had dinner in their restaurant. It was ok without being special as there was only a buffet option available. Staff in the Hotel and Restaurant were very pleasant.
We are at this very pleasant hotel , ideally located in EXPO and close to Oriente metro station Great 13th front facing view Only problem was we were not told of construction work during day time while we were resting , drills and hammering , complained to reception ...no joy , we were told “sorry” very poor understanding of our needs. Have multiple recording of construction noise , if we knew about the work we would have stayed at another hotel ...
"Just avoid"Read full review
"go for the highest rooms, good views, quiet and peaceful"Read full review
"the rooms on the last 3 floors they have a stunning view"Read full review
"ask for a river view room.. on higher floors"Read full review
"Ask for a river view room and a higher floor."Read full review
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