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My Story Hotel Rossio

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Traveller (770)
360
Panoramas (22)
Room & Suite (430)
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About

#53 of 340 hotels in Lisbon
Location
Cleanliness
Service
Value
Travellers' Choice
MY STORY HOTELS is more than a hotel chain. Besides the factors of convenience (inherent in its central location), quality and comfort (above the average for the category according to the many who visit us) and the price, the MY STORY HOTELS have something more to offer: the possibility of experiencing your tourist, leisure or even business destination as if you were part of it, of living the local culture intensely, of creating and adding your own story to the history of this place - My Story, Your Story.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Non-smoking hotel
Laundry service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Bath / shower
Safe
Telephone
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, French, Spanish, Portuguese

Location

Praca Dom Pedro IV 59, Lisbon 1100-200 Portugal
Name/address in local language
My Story Hotel Rossio
4.5
1,067 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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My Story Hotel Rossio earns rave reviews for its stylish atmosphere and spotless rooms, with a special nod to the modern vibe and pristine bathrooms. Nestled in Lisbon's bustling heart, its prime location garners high praise for convenience to transport and attractions. While some travelers find the rooms to be on the smaller side, the hotel's service is consistently lauded for its attentiveness and friendliness. Guests enjoy a range of amenities, though opinions on value diverge, balancing critiques of room size against the perks like affordable breakfast options.
Location
Central
Atmosphere
Stylish
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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1067Reviews47Q+A100Room tips
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sak wrote a review Jan 2024
Dublin, Ireland9 contributions4 helpful votes
My room was on the 4th floor. I paid for a room with a view over the square. When I say the room way small I mean small. Big parts of the room were taken up with the eaves coming down to the floor. The bathroom was smaller than an ensuite on a car ferry. When you opened the door it hit off the toilet so you had to shut the door to wiggle around to the toilet. I had one tiny window. The coffee machine and kettle were there but no plug nearby to plug them in to so I had to sit them on the floor the other side of the room to plug them in. My friend had room with view of the square but on 3rd floor and had 2 large windows and a bathroom she could actually the door in to. So warning - if you are paying for a room with a view make sure it is not on the 4th floor. Very disappointing for the money spent.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded 4 weeks ago
Dear Sheila, Thank you for sharing your feedback. We're thrilled to hear that you found our location to be perfect and were satisfied with the service provided by our dedicated team. It is indeed our prime location that offers our guests the convenience to explore the vibrant city of Lisbon. We're sorry to hear that your experience with the room size on the 4th floor did not meet your expectations. Our building's historic nature does mean that some rooms have unique layouts, and we understand that this can be a surprise. We appreciate your input regarding the placement of amenities like the coffee machine and will look into ways to improve the functionality of our rooms. We hope to welcome you again. All the best, Inês Cortes Rosa, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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J Michael E wrote a review Dec 2023
Guelph, Canada68 contributions19 helpful votes
This superbly located hotel was excellent in every respect. Check in was welcoming and efficient. Our room overlooking the Rossio Square and Christmas market had a view up to the castle. Lisbon Christmas Wonderland was a fifteen minute walk up the Avenida. Best of all was breakfast-delicious with lots of choice in a lovely dining room. This is our new favourite hotel in Lisbon.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Dec 20, 2023
Dear Michael, Thank you for your kind review of your recent stay at our hotel. We're thrilled to hear that our hotel's prime location contributed positively to your stay, and that the breathtaking views of the Rossio Square and the castle added to the charm. Our team is delighted that you enjoyed the breakfast selection, served in a setting that reflects both tradition and modernity, much like our dining facilities which aim to provide a blend of Portuguese cuisine with a contemporary twist. It's also gratifying to know that you found the check-in process both welcoming and efficient, as we strive to make every guest's arrival as smooth as possible. We would love to have you back. All our best wishes for the holiday season, Inês Cortes Rosa, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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escape5 wrote a review Nov 2023
Champaign, Illinois97 contributions49 helpful votes
Location: right across from the Rossio square with a sidewalk cafe ----- right outside the door where we grabbed a bite to eat while waiting for our room to be ready and watched the walking tours of the area passing by. It is close to other restaurants, the Rossio Metro Station, Hop-on Hop-off bus stops, a pharmacy and currency exchange. Staff: They had brought our luggage up to our room while we were eating at the sidewalk cafe. Spoke great English and were so helpful. Thomas walked us to the bus stop, Andre helped us with out luggage to get a cab to the cruise port. We got back from touring the city about 5 pm. We had heard so much about Fado and asked if there might be chance to go to a place for dinner and Fado at the last minute. Calls were made and we were able go to a lovely place for a great dinner and the traditional Fado that night. Breakfast: Huge selection for buffet breakfast, including European and American offerings. Loved the coffee machine that provided cappuccino and latte. Our room with a view of the square was tiny, but efficient.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Dec 2, 2023
Dear Guest, Thank you for taking the time to share your review. We're delighted to hear that our central location provided a convenient and enjoyable base for your explorations around the city. Our team is committed to offering exceptional service, and it's heartening to know that Tomás and Andre's assistance with transportation made a positive impact on your stay. The extensive selection at our breakfast buffet is designed to cater to various tastes, and we're glad you enjoyed the coffee options available. We are glad that you were happy with your room size and appreciate your understanding of the unique characteristics of our historical building. It's wonderful to learn that our efforts to facilitate a last-minute dining experience enhanced your stay, providing a memorable evening of Portuguese culture and cuisine. We look forward to welcoming you back for another exceptional stay, Warm regards, Inês Cortes Rosa, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John L wrote a review Nov 2023
Spotsylvania, Virginia100 contributions37 helpful votes
The location of the hotel, right on Praca do Rossio, can't be beat for easy access to the heart of Lisbon. You are within easy walking distance of many attractions along with a couple Metro stations and Estação do Rossio. The staff were friendly and helpful and the room was very clean. The ability to open the window for fresh air was a nice touch that I wish more hotels offered. The small size of the room is what keeps this from getting a five rating. I couldn't stand up on the far side of the bed without bending way over to avoid hitting my head on the ceiling. My wife and I couldn't walk around at the same time because of the limited space between the bed and the walls. This would be a perfect room for one person or two children but it was difficult for two adults to use comfortably.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: If you plan on staying for more than one night, try to get a spacious room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Nov 25, 2023
Dear John, Please accept our thanks for taking the time to review your visit. We're delighted to hear that our prime location provided you with convenient access to the heart of Lisbon and that our staff's friendliness and helpfulness met your expectations. It's also great to know that the cleanliness of our rooms and the option to enjoy fresh air through the windows added to your comfort during your stay. We understand that the room size did not fully meet your expectations. Our historic building, with its original features, does present certain limitations in room dimensions, which we try to compensate for with our amenities and service. We appreciate your feedback as it helps us to improve our guest experience. We're glad that the overall value and service were to your satisfaction. We hope to have the pleasure of seeing you again in the future. Best wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katie wrote a review Nov 2023
244 contributions99 helpful votes
+1
This hotel is a perfect location - just a 2 minute walk from Rossio train station and right on Rossio Square. It was a convenient walk to most things in Lisbon and the area was very lively and felt safe. The rooms were comfortable and had a good amount of seating, however our room was oddly shaped like an “L” which made it difficult to maneuver at times. Rooms were clean and staff was friendly. Keep your receipt when you check in - they tried to charge us the city tax upon checking AND check out.
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Nov 21, 2023
Dear Guest, Thank you for providing us with your feedback about your recent stay. Your remarks about our prime location near Rossio train station and the vibrant atmosphere of Rossio Square highlight the convenience and safety we strive to provide for our guests. Furthermore, we're glad to hear that you found the rooms comfortable and our team friendly. We have, however, noted that the unique shape of your room presented some challenges for you, and we appreciate your feedback. Our building's historical nature sometimes results in unconventional room layouts, but we hope this added to the charm of your stay. Regarding the city tax, we apologise for any confusion at check-in and check-out. We will ensure our procedures are clear to avoid such misunderstandings in the future. The entire team certainly hope we can see you again in the future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lynn C wrote a review Nov 2023
6 contributions4 helpful votes
Probably one of the best hotels I've stayed in. The room was small but modern, clean and well organized. I was on the top floor overlooking the Plaza. The windows were easy to open and were completely sound proof when closed. I had some problems with the coffee maker and the gentleman at the desk came straight up and brought me a new one and showed me how to use it The hotel is in the center of everything and is close to mass transit and a queue of taxi's. It is also a lovely area to walk.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: The hotel is small and the rooms with the outstanding views are few so book early.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Nov 21, 2023
Dear Ms Crivello, We appreciate your feedback. We're thrilled to hear that you enjoyed the stunning vistas of the city from our top-floor accommodations and appreciated the modern, clean, and efficient layout of your room. It's wonderful to know that our central location provided you with convenient access to public transportation and the charming areas for walking. We also take pride in our team's responsiveness, and it's gratifying to learn that our front desk staff was prompt in addressing your needs with the coffee maker. We would be delighted to welcome you back for another stay in the future. Best wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carrey P wrote a review Nov 2023
2 contributions
this hotel was fabulous and so was the location for shopping...the breakfast buffet was marvelous!...just a shout out to Inez at the front desk, so very very helpful in giving directions and really nice too!! Thank you!! Carrey Perea
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Nov 11, 2023
Dear Guest, Thank you for this kind review following your stay. We are thrilled to hear that you found our location perfect for shopping and that you enjoyed our marvellous breakfast buffet. It's great to know that Inês at the front desk was very helpful in providing directions and making your stay even more pleasant. Your kind words about our team and services are truly appreciated. We look forward to welcoming you back. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GoldenMom99 wrote a review Oct 2023
Highlands Ranch, Colorado83 contributions50 helpful votes
This was a great hotel located in Rossio Square and so perfectly located that we were able to overlook the very small room. I refuse to lower my scores for the room being small or not having a view because i read the reviews prior to booking and knew what to expect. When I travel the only thing I do in my hotel room is sleep and shower so I don't need a lot of room. Yes, they could probably rearrange the room or add some shelving to allow for unpacking clothes, but again, I read the reviews and knew it didn't exist. They do have bigger rooms if you require more. The fact was that in Lisbon, for the price and location, I could not have asked for anything better. Their staff was amazing. When we pulled up in our rental car, two staff members came out to help me get all our luggage inside while my husband stayed illegally parked on the street. The breakfast room was darling and the variety of foods to eat were wonderful. I could eat from the breakfast dessert table all day long. Kudos to the staff for helping me locate a walk-in clinic for when I got sick. They took me very seriously and even offered to call a doctor to the hotel but it was fine to wait until morning. If you are looking for centrally located to everything you are going to do in Lisbon (and don't require a lot of room to move about), this is the perfect place to book.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Just deal with the small rooms and go see the amazing city you are in!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Oct 27, 2023
Dear Golden, Thank you for taking the time to share your review. We are delighted to hear that you appreciated our central location in Rossio Square and found our staff to be amazing. It's great to know that our breakfast offerings were enjoyable and that our team was able to assist you in finding a walk-in clinic during your stay. We hope you are now fully recovered. We understand that the room size was not as spacious as you might have preferred, but we are glad that it did not impact your overall satisfaction. As you mentioned, we do offer larger suites for guests who require more space. We appreciate your understanding of the limitations due to the historical nature of our building. We hope that we have the pleasure of welcoming you back in the future. Kindest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dangerFlorida wrote a review Oct 2023
Ponte Vedra Beach, Florida308 contributions167 helpful votes
A very good hotel in an excellent, central location! Very comfortable rooms with great beds, pillows, showers and reliable air conditioning. Also superior breakfast buffet and a helpful, friendly staff. I’d absolutely stay here again on a future visit.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: The perfect location right on Rossio Square.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Oct 20, 2023
Dear Florida, It was a pleasure to receive this great review. We are delighted you had a pleasant experience and appreciated our prime location. Your kind words about the friendly and professional service you received from our team members are much appreciated. We look forward to welcoming you back. Best wishes, Inês Cortes Rosa, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eileen O wrote a review Oct 2023
3 contributions6 helpful votes
Just back from great few days in Lisbon and stayed in this beautiful hotel. Before we arrived I advised that we were celebrating our Anniversary. On arrival we were upgraded to an amazing suite facing Rosio square. Such a beautiful modern suite . We also received a complimentary bottle of champagne. . Hotel is great and right in centre. We will be back. Thank you so much z
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Oct 7, 2023
Dear Eileen, Thank you for sharing this positive review. We are thrilled to hear that you had a great stay with us and enjoyed the amazing suite facing Rossio Square. It was our pleasure to upgrade your room and provide a complimentary bottle of champagne to celebrate your anniversary. We are glad that our central location was convenient for your visit to Lisbon, and we appreciate your kind words about our beautiful and modern hotel. Once again, thank you for your positive feedback, and we are delighted to have been a part of your memorable anniversary celebration. Wishing you all the best and looking forward to your next visit,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$177 - C$288 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbonBaixa, Rossio & Restauradores
NUMBER OF ROOMS
46
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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My Story Hotel Rossio - UPDATED 2024 Prices, Reviews & Photos (Lisbon, Portugal) - Tripadvisor

Frequently Asked Questions about My Story Hotel Rossio
Which popular attractions are close to My Story Hotel Rossio?
Nearby attractions include Duque da Rua (0.2 km), Luvaria Ulisses (0.2 km), and Wild Walkers (0.1 km).
What are some of the property amenities at My Story Hotel Rossio?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at My Story Hotel Rossio?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at My Story Hotel Rossio?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at My Story Hotel Rossio?
Yes, parking is available to guests.
What are some restaurants close to My Story Hotel Rossio?
Conveniently located restaurants include Floresta Das Escadinhas, M'arrecreo Pizzeria, and Consensual.
Does My Story Hotel Rossio have airport transportation?
Yes, My Story Hotel Rossio offers airport transportation for guests. We recommend calling ahead to confirm details.
Is My Story Hotel Rossio located near the city centre?
Yes, it is 0.3 km away from the centre of Lisbon.
Are any cleaning services offered at My Story Hotel Rossio?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at My Story Hotel Rossio?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.
Are there any historical sites close to My Story Hotel Rossio?
Many travellers enjoy visiting Castelo de S. Jorge (0.6 km), Mosteiro dos Jeronimos (6.1 km), and Mosteiro de São Vicente de Fora (1.0 km).