Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
MY STORY HOTELS is more than a hotel chain. Besides the factors of convenience (inherent in its central location), quality and comfort (above the average for the category according to the many who visit us) and the price, the MY STORY HOTELS have something more to offer: the possibility of experiencing your tourist, leisure or even business destination as if you were part of it, of living the local culture intensely, of creating and adding your own story to the history of this place - My Story, Your Story.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, French, Spanish, Portuguese
Location
Praca Dom Pedro IV 59, Lisbon 1100-200 Portugal
Name/address in local language
My Story Hotel Rossio
1,105 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of the city, My Story Hotel Rossio is celebrated by many for its prime location near Rossio Square, making it a perfect base for exploring Lisbon. Guests consistently laud the hotel's cleanliness, describing the accommodations as spotless. Comfort is a highlight, with cozy rooms, though some visitors mention they are on the smaller side.
The staff receives high marks for their friendly service, and the varied breakfast options are a hit. Reviewers often regard it as a welcoming retreat that offers good value for travelers.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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The location was perfect for exploring Lisbon as it is right in Rossio Square (Praca Dom Pedro IV) and very close to the Metro station. The room was quite small but not untypical of many city centre hotel rooms that we have stayed in. The views of Rossio square from the bedroom window more than made up for any limitations on space. The hotel has a pavement restaurant just outside the front door and we ate there on two nights. The food was excellent and good value. Our waiter on both nights was Mateus who was very friendly and efficient. We decided to include breakfast with our booking and although we are often sceptical about hotel breakfasts, we recommend this option as it is good value and set us up for the day
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Sep 27, 2024
Dear Patrick. Thank you for taking the time to share your experience with us. We are truly glad that your stay at My Story Hotel Rossio was an enjoyable one. We are delighted that you appreciated the prime location, the captivating views of Rossio Square, the high-quality dining experience at our pavement restaurant and the attentive service provided by Mateus. It’s also a pleasure to know that our tasty breakfast started your days on a positive note. Our team is always excited to hear that our efforts to provide a comfortable and memorable stay are recognized by our valued guests. We hope to welcome you back again soon. Best wishes, Ricardo Sá, General Manager
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The staff at this hotel could not have been any better. We walked in off the street, and with one room available they prioritized housekeeping and allowed us an early check in to let our exhausted kids rest after a long flight. They helped us hail a cab when needed and even held our luggage when we left. The room was beautiful had a great view, comfy bed, clean and large bathroom, everything was great. 10/10!!
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Dec 7, 2022
Dear Guest, Thank you for sharing such positive feedback following your stay with us. We work hard to meet your expectations, and it is rewarding to know that we were able to succeed in doing so. Your kind words will inspire our team members to keep up the good work! We look forward to welcoming you back. Best wishes, Rita Mendes, General Manager
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We stayed at this hotel over New Years. The location is ideal on the lively Rossio square where the Christmas market is held until December 24. Metro, tram and train station are a two-minute walk away. Lots of restaurant options nearby to choose while avoiding “tourist traps”. We had a small, very comfortable suite with a magnificent view of the square and the castle. The soundproofing is perfect. Very welcoming and professional staff. We had a problem with the safe on arrival which was resolved in 10 minutes by sending 2 maintenance people. Breakfast is buffet style with a large and quality choice.
The only complaint is that the reception is tiny with no option to sit down to wait.
Ultimately, this hotel is perfect for enjoying this superb city of Lisbon.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip:Accès facile en métro depuis l’aéroport ( 30 minutes et 1 changement pour 1,80 Euros! ).
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an awesome experience! This little gem is located in the very heart of Lisbon. You immediately feel relaxed in this charming well appointed hotel. We had a suite with Rossio Square view and view of the castle, for the 3 of us with a sofa bed in the living room. It was clean, and comfortable. Plenty of storage space.
Every employee we dealt with from the reservation staff, to front office staff during the booking process, pre-arrival and during our stay was attentive and helpful.
The quality of the room, service and breakfast is extremely well priced. Our group of 3 arrived from different countries we were accommodated as early as possible after arrival instead of having to wait till 3 pm for check- in. They went through the trouble of leaving a personalized welcome message and a bottle of sparkling wine in the room as we had made it known that the vacation was to celebrate my sister’s 75th birthday. We really appreciated this kindness.
The breakfasts were wonderful, with several healthy choices and high-quality food.
I would not hesitate to recommend this hotel and would definitely consider staying with them on a future visit.
Thank you for making this holiday so special!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Dec 17, 2024
Dear Guest, We are truly grateful for your wonderful feedback. We are delighted that you had such an exceptional experience at My Story Hotel Rossio. It brings us great joy to know that you appreciated our prime location in the heart of Lisbon, the charming atmosphere of our hotel, and the comfort of your suite with its stunning views of Rossio Square and the castle. We take pride in our attentive staff, who strive to provide personalized service to all our guests. Your kind words about our efficient check-in process, competitive pricing, and the quality of our rooms are truly heartwarming. We are pleased that you enjoyed our breakfast offerings, which we carefully curate to include healthy and high-quality options. Our hotel, inaugurated in March 2015, combines modern comfort with the historical charm of an 18th-century building, and we are thrilled that this unique blend contributed to making your holiday special. We sincerely hope to have the pleasure of welcoming you back for another memorable stay. Best wishes, Sílvia Gonçalves, Assistant Manager
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We would return to this hotel for the location alone. Right in the middle of one of the streets either side of Rossio Square, it really is within easy reach of most city sights or the transport to reach them. In spite of its proximity to all that's going on in the square, we found it to be extremely quiet at night, and one of us is a very light sleeper! The reception staff were super friendly and smiley upon our arrival and this continued throughout the stay. We had a square-view room on the fourth floor, and as has been mentioned before, it is a little 'tight' with the dormer windows and not alot of floor space etc. Bathroom well-equipped though, and a very impressive TV incorporated into a full-length mirror! Breakfast very nice - lots of sweet choices. The emphasis at breakfast seems to be on cakes in Portugal! All-in-all a good solid choice for 2 or 3 nights in Lisbon. We'd definitely stay here again.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Rooms on lower floors may be more spacious than 4th floor ones. Non square-view ones have very...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Oct 16, 2024
Dear Guest, Thanks for taking the time to comment on your stay at our hotel. We are thrilled to hear that you found our establishment to be a serene oasis amidst the vibrant activity of Rossio Square, and that our reception team made a wonderful impression with their warm hospitality. Our efforts to ensure a peaceful environment, even in such a lively location, have clearly paid off. However, we understand that the unique character of our historic building results in some rooms being cozier than others. We appreciate your understanding of the structural constraints inherent to our 18th-century edifice, which we've endeavored to preserve. Nonetheless, it is great to know that you appreciated the well-equipped bathroom and innovative in-room entertainment options like the mirror TV. The positive remarks about the delightful breakfast offerings are also heartwarming. We sincerely look forward to the opportunity to serve you once more in the heart of Lisbon, ensuring another enjoyable experience filled with the charm and elegance that My Story Hotel Rossio is known for. Best wishes, Ricardo Sá, General Manager
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This hotel is a perfect location - just a 2 minute walk from Rossio train station and right on Rossio Square. It was a convenient walk to most things in Lisbon and the area was very lively and felt safe. The rooms were comfortable and had a good amount of seating, however our room was oddly shaped like an “L” which made it difficult to maneuver at times. Rooms were clean and staff was friendly. Keep your receipt when you check in - they tried to charge us the city tax upon checking AND check out.
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Nov 21, 2023
Dear Guest, Thank you for providing us with your feedback about your recent stay. Your remarks about our prime location near Rossio train station and the vibrant atmosphere of Rossio Square highlight the convenience and safety we strive to provide for our guests. Furthermore, we're glad to hear that you found the rooms comfortable and our team friendly. We have, however, noted that the unique shape of your room presented some challenges for you, and we appreciate your feedback. Our building's historical nature sometimes results in unconventional room layouts, but we hope this added to the charm of your stay. Regarding the city tax, we apologise for any confusion at check-in and check-out. We will ensure our procedures are clear to avoid such misunderstandings in the future. The entire team certainly hope we can see you again in the future. Kind regards,
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I'm so glad I decided to stay at this hotel during my recent stay in Lisbon. It's location was perfect for commuting to from the airport either by metro or taxi, and as I only had a few days in Lisbon, it was centrally located to all the sights I had planned to see.
While the rooms are small (which is to be expected in an older building like this) - I was able to make it work. This was also one of the cleanest hotel rooms I've stayed at. My one suggestion for the rooms though (and I was in a double) would be if possible to fit in a chair (folding event) or a slightly larger table just to get some additional surface space for storage. And while I was on the 1st floor, street noise wasn't bad at all and it was great having a tiny balcony to step out on.
I had breakfast included in my rate, and I found it to provide a great variety of different food options (the bread/pastry section was always a delight!).
And most importantly- all the staff I interacted with- front desk and breakfast room were friendly, helpful, and just made me feel welcome there!
Should I return to Lisbon again, this hotel would be at the top of my list as an option to stay at.
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Date of stay: June 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Jun 30, 2022
Dear Guest, We are grateful to you for taking the time to send us your review. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are also happy to know that you liked our central location and that our breakfast helped get your day off to a great start. Moreover, we greatly appreciate your suggestions and will consider them for the future, nevertheless, we would be very happy to reserve you one of our larger suites on your next visit. We hope to welcome you back in the future. Best wishes, Alfredo Tavares - Diretor Geral atavares@mystoryhotels.com My Story Hotel Tejo WhatsApp +351 966 421 589
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My family and I stayed for three nights at My Story Rossio and we were incredibly satisfied with the choice. The hotel is very well located, close to the train station and several tourist attractions of Lisbon. The hotel's decor is very interesting, mixing the modern with the old. The rooms are great, very well decorated and equipped. If you prefer larger rooms, it is worth noting that the twin room is larger than the double room. The breakfast is very tasty, and they offer a wide variety of options, not to mention the care of the staff. By the way, employees are very well trained and should be praised for providing differentiated care. I would like to comment in particular on the assistance of Julia, who served us for breakfast and Afonso, from the reception. Both extremely professional, inquisitive, polite and friendly. On our next visit to the city, we will definitely choose the My Story Hotel.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is brilliant, we arrived a few hours before check in and were able to leave our suitcase at reception, and we were upgraded! The room was brilliant, we looked out over the square, the bed was massive and really comfy, the bathroom was fine. Our shower didn't shut properly and the sink water drained away but that really wasn't an issue. We also didn't get any coffee provided so if you need a coffee like we do in the morning, go around the back of the hotel to the mini marker and get yourself some. There is a little fridge in the room so we kept milk and beer cold which was spot on. The room was cleaned everyday, we left little notes out asking for extra coffee cups and toilet role and that worked well so recommend doing that if you need to. The square can get a bit loud but the windows in the room completely block out the noise so we slept really well every night. Rossio is a brilliant area and very central, you can see the metro from the room, use the metro it's absolutely brilliant. We will 100% be staying there again and have already looked at booking for March 2023
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip:Ask for coffee or buy some coffee, we were only provided tea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Mar 23, 2022
Dear Rachael, We appreciate that you took the time to share your experience with us. It is a pleasure to know that you had a pleasant stay and found our location to be so convenient. We are very sorry for the issue with your shower, please rest assured that we are addressing the matter to ensure this inconvenience will not happen again. Nevertheless, we are happy to hear that you enjoyed your time here with the spacious room and comfortable bed so much that you will be returning back to see us next year. We can't wait to see you again. Kindest regards, Alfredo Tavares - Diretor Geral atavares@mystoryhotels.com My Story Hotel Tejo WhatsApp +351 966 421 589
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A lovely hotel in an excellent location, comfortable beds and very little noise.
The staff on reception were very friendly and Ines and Afonso in particular were very helpful.
Breakfast is worth the price and served in a lovely room with an abundance of choice. My only disappointment is with the coffee as it’s from a machine whilst there is a proper coffee machine behind the bar not being used. The chairs make a terrible noise on the floor when you get up and sit back down and you have to lift them to avoid the screeching sound. Maybe put something on the base of the legs?
Our room was very clean if on the small side and this is where things could be improved. We had a trendy leather look headboard which didn’t serve any purpose and instead cabinets on either side of the twin beds would have been better. Storage hasn’t been particularly thought out and the designers could have made better space of the room with some inventive ideas but instead it was style over practicality. Lighting in the bathroom could be brighter but the shower was fantastic.
My main irritation was the hassle we got when leaving and entering the hotel from the restaurant on the street which uses the hotel’s facilities. It became rather annoying to be hassled every time we left and re-entered and the hotel should put a stop to this immediately.
On the whole a very friendly, spotlessly clean hotel in a superb location.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at My Story Hotel Rossio
Responded Apr 22, 2024
Dear Guest, Thank you for letting us know that you had a pleasant stay. We are delighted to hear that you found our location superb and our beds comfortable, which along with the soundproofing, contributed to a restful stay. The recognition of our staff's friendliness, particularly Ines and Afonso, is also greatly appreciated as we strive to provide personalized service. However, we regret to hear that the coffee from the machine did not meet your expectations. We aim to offer a quality breakfast experience and will consider your preference for coffee made using the barista machine. The noise from the chairs is certainly a point we will look into - your suggestion for improvement is valued and will be reviewed by our team. Regarding the room size, we understand that the unique historical nature of our building does impose certain limitations. We are sorry that this aspect affected your comfort. Our design choices aim to balance style and functionality, and we apologize if we fell short in this regard within your room. We will take your feedback into consideration for future refurbishments. We also note your comments on the bathroom lighting and will assess this for potential enhancements. We must also apologize for any inconvenience caused by the attention from the restaurant associated with our premises. Please rest assured that we will address this matter with the restaurant management to ensure our guests’ comfort is not compromised. Once again, thank you for your praise regarding our friendly staff and the cleanliness of My Story Hotel Rossio. It is through feedback such as yours that we can continue to refine our guest experience. We hope to welcome you back again. Kindest regards, Inês Cortes Rosa, General Manager
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We had an upgraded room and a standard because two upgraded rooms were not available. The upgraded room stated view of square and it had an amazing view of the square and castle! The standard room was not a view of the square. It had a street view on the otherside of the hotel. The view was ok, but definietly not the square!
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