Hotel Cristal Setubal

Hotel Cristal Setubal

Rua Professor Augusto Gomes 3, Setubal 2910-123 Portugal
Traveller (56)
Room & Suite (31)
Dining (5)

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About

4.5
#6 of 17 hotels in Setubal
4.4 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.7 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
City View
Charming
Languages Spoken
English, French, Spanish, Italian and 1 more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Bicycle rental
Boating
Children's television networks
Highchairs available
Car hire
Paid private parking on-site
Secured parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Wine / champagne
Diving
Water sport equipment rentals
Windsurfing
Bicycle tours
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Shared lounge / TV area
24-hour check-in
24-hour front desk
Laundry service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Soundproof rooms
Room service
Safe
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites

Location

Rua Professor Augusto Gomes 3, Setubal 2910-123 Portugal
Name/address in local language
67Reviews0Q+A1Room tip
Traveller rating
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Detailed Reviews
Lestunes61 wrote a review Sep 2023
Portugal66 contributions6 helpful votes
+1
4.0 of 5 bubbles
Easy check in by friendly staff. Room clean and spacious. Small balcony off the room. Bar staff very friendly. Restaurant opened at 7.30,great choice of menu. A daily menu of starter, main dessert and coffee for 20 euros but also another menu to choose from. The waitress was very knowledgeable re drink and the food and was attentive to us during the evening. Breakfast hot and cold with great choices. The same waitress who was on on the evening of 1/09 was also on for breakfast on the 02/09 and remembered us.. Underground parking was very tight and couldn't use if you had a big car. Parking and breakfast was free. Thoroughly recommend.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda N wrote a review Nov 2023
34 contributions1 helpful vote
4.0 of 5 bubbles
Not a pretty looking hotel from the outside but very modern inside. Very professional staff and a high level of service. We had difficulty with the parking garage which was difficult to access and egress. Rooms were quite large, clean and comfortable with a small balcony and a small water view. We had lunch in their beautiful dining room which was a set menu of 20 euros, the food was excellent and very well presented, service was superb. Breakfast was superior with tons of variety. We were also given a free drink at the bar. Would definitely recommend this hotel.
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Date of stay: October 2023
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Artem Toderian wrote a review Nov 2023
Serpins, Portugal1 contribution
5.0 of 5 bubbles
The service was on a high level. We were well received and all care was provided. The room was clean, well conditioned and silence surrounded us.

The breakfast containt a large variety of food of all choices. Well served with the service at the table if needed.

The hotel has a parking, however with our car couldn't fit )it fits small i.e. Fiat 500, BMW X1, Mini, etc).
Read more
Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: The hotel is situated in the city center, so keep in mind that the streets are quite busy there.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maksim B wrote a review Sep 2021
London, United Kingdom3,461 contributions276 helpful votes
+1
2.0 of 5 bubbles
We came for two nights as we had to attend a wedding in Setubal and we were actually happy to leave this place as it provided an awful experience.

The beginning of our stay was not impressive, but it was decent. The location of the hotel is definitely not ok and it is 25-30 mins walk from the heart of Setubal. The rooms are more appropriate for a business hotel than for a vacation hotel: pretty basic, no own character.... and some of the rooms looking towards the inner side of the hotel, something that turned out to be a serious issue.

Room 216 was a nightmare. As someone who cannot sleep with air-conditioning on, I had to open the window of the room. I was fine with the fact that the view was miserable, but what drove us crazy was the noise coming from hotel aggregates/kitchen or similar which started in the morning at 07:30. It was impossible to continue sleeping. I went downstairs to ask for a potential change of my room, but the receptionist lady just said she couldn’t do anything as everything was fully booked. She did not even show understanding to the fact that there was a
significant issue affecting our stay.

Speaking of staff, when I called to ask for an iron & ironing board , I was told that there we none and I had to give it to the laundry. Having no choice, I agreed and then the receptionist told me to go to the reception to bring down my two shirts instead of sending someone. Completely unacceptable for a service for which I had also to pay.

I am not going to mention that calling a taxi took them 10 minutes just to make the call when we were leaving.

In conclusion, I have rarely had such a poor experience at a hotel. Total lack of guest experience focus and customer care. I left the hotel in need of a good sleep (because of this room 216! ), rather than leaving it relaxed and energised by a good holiday/wedding weekend in Setubal.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda wrote a review May 2022
1 contribution
1.0 of 5 bubbles
The Expedia customer support team spent two weeks trying to get in contact with the hotel and I also contacted them myself twice on top of that only to be ignored and eventually had my request to modify my request to have my booking dates pushed out rejected on the day of my stay.

They also refused to reimburse me for the stay I did not use claiming that they were not advised of the request to modify the booking dates in advance...They blatantly ignored me (there is read receipt on the Expedia platform so I saw that they were reading my messages) as well as the multiple calls and emails from Expedia customer support only to take advantage of the situation to charge me for a nights stay that was unused.

This hotel has staff with no morals; that type of treatment towards others is distasteful and they should be ashamed of carrying out these types of practices.
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Date of stay: May 2022
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Road46003361419 wrote a review May 2023
1 contribution
2.0 of 5 bubbles
I had a bad last day experience there. I went to Setúbal with my wife and two daughters (3Y old and 1Y old baby) for the Alegro Half Marathon. The hotel had protocols with the organizers to allow late check-out on the running day. For my surprise, when I arrived from the running, they had already requested and quick out my family from the room. My wife had to carry alone the luggage to the main lobby and waiting for me. I couldn't shower and had to spend the rest of the planned day in Setúbal smelling like a pig. They wanted to fix the problem at the last minute by giving me back the key but, you know, there's nothing to do "over spilled milk". I guess is not staff fault but management fault that didn't communicate properly the info.
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Date of stay: April 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn D wrote a review Dec 2022
York, United Kingdom18 contributions2 helpful votes
+1
5.0 of 5 bubbles
Hotel hidden gem, spotlessly clean. Beautiful Christmas decorations. Rooms big , have everything you need. Very comfortable.helpful and friendly staff. Close to port and only 45 minutes from Lisbon airport.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frangipani12 wrote a review Feb 2022
Grimaud, France2,053 contributions229 helpful votes
5.0 of 5 bubbles
Feels like a Five Star Hotel.
Fabulous rooms. Clean Comfortable and Modern. €45 for a single great value. Was given a free upgrade and a drink at the bar FOC. Reception staff awesome. Would highly recommend. I never want to leave! Easy walking distance to restaurants and supermarkets.
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Date of stay: February 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margaret W wrote a review Nov 2023
Taunton, United Kingdom13 contributions2 helpful votes
5.0 of 5 bubbles
I stayed at Hotel Crstal so I could meet up with family now living in Setubal.
The hotel was stylish, comfortable and clean and very welcoming. I had a lovely quiet room with a suberb bathroom and a balcony. Breakfast offerred so much delicious choice! Thank you - I hope to be back.
Read more
Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dream36594 wrote a review Nov 2023
1 contribution
5.0 of 5 bubbles
4 day stay in this light and airy hotel. Helpful , friendly staff, nothing was too much trouble. Spotlessly clean. Delicious breakfast. Would recommend the bedrooms with terrace which offer wonderful views across the town. Would definitely stay again.
Read more
Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Artem Toderian wrote a tip Nov 2023
Serpins, Portugal1 contribution
5.0 of 5 bubbles
"The hotel is situated in the city center, so keep in mind that the streets are quite busy there."
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PRICE RANGE
C$131 - C$176 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Isidro Setúbal
LOCATION
PortugalAlentejoSetubal DistrictSetubal
NUMBER OF ROOMS
85
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Cristal Setubal - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hotel Cristal Setubal
Which popular attractions are close to Hotel Cristal Setubal?
Nearby attractions include Avenida Luisa Todi (1.0 km), Museu do Trabalho Michel Giacometti (0.8 km), and Igreja de Santa Maria da Graça (0.9 km).
What are some of the property amenities at Hotel Cristal Setubal?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Cristal Setubal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Cristal Setubal?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Cristal Setubal?
Yes, free parking, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Hotel Cristal Setubal?
Conveniently located restaurants include Meat Moment, Decor & Salteado, and Restaurante Charroco.
Is Hotel Cristal Setubal located near the city centre?
Yes, it is 1.0 km away from the centre of Setubal.
Does Hotel Cristal Setubal offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Cristal Setubal?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.
Are there any historical sites close to Hotel Cristal Setubal?
Many travellers enjoy visiting Casa das Quatro Cabecas (1.7 km), Iglesia de San Pedro (5.2 km), and Ladeira da Porta do Sol (0.8 km).
Does Hotel Cristal Setubal have any great views?
Yes, guests often enjoy the city view available here.
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