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Pestana Carlton Madeira

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#29 of 86 Hotels in Funchal
Certificate of Excellence
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1 room 2 adults 0 children
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Pestana Carlton Madeira
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2,092 Reviews from our TripAdvisor Community

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Showing 1,500: English reviews
Birmingham
Reviewed 1 week ago

This is an up-market hotel in a great location - easy walking distance from the Lido and the centre of Funchal. First impressions were fav orable - the lobby area is pleasant and the staff were very welcoming. There is reasonably priced parking on-site. Our room was impressively sized, with a dedicated massage area a large bed and a very...

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Helpful?
1Thank FatWelshBloke
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. It is nice knowing that you appreciated the good location, good facilities, and friendly staff service. Whilst reading, we have also taken note of your constructive comments so we may improve to serve better in future. We look forward seeing you on your next holiday. Best regards Salomé Castanho

London, United Kingdom
Reviewed 1 week ago

Just back from 7 days of being looked after so well. Lovely hotel, friendly staff, great breakfast options (even sparkling wine to go with cake). Plenty of restaurants nearby of top quality and reasonable prices. The choice of pools even in February are excellent and have to admit tried both the inside ones and the garden pool during our stay....

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Helpful?
1Thank Nick H
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, We would like to thank you for your review, and for rating us so high. Reading your kind words, makes us feel that our hard work is really worth it. Our main goal is guest satisfaction and when reading " Cannot recommend highly enough." says it all. This is a very nice hotel, thank you for appreciating all...

Lichfield, United Kingdom
Reviewed 1 week ago

We stayed here for a week in February.The hotel enjoys an excellent location , next to Reids on the city side.A pleasant walk takes you into the city to the East and the western promenade , recently enhanced , is accessible to the west. Service throughout was excellent .Rooms , sea facing , had good views and were very well...

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Helpful?
2Thank Ian M
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, We would like to thank you for your review, and for rating us so high. It is rewarding to know that you had an enjoyable holiday with us. Yes, we do have an unbeatable location, with fantastic views, good facilities, and friendly service.Thank you for classifying us as "excellent" and for sharing your experience with all. We all...

De Haan, Belgium
Reviewed 1 week ago

The hotel is clean and efficiently run by very friendly and helpful staff, it seems most of the clientele stay for bed and breakfast, so the dining room can be extremely busy at certain times in the morning although the staff do cope with this. The evening meals for half board are quite varied and seem to cater for most...

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Helpful?
1Thank davidhI6484JE
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. Reading your kind words towards staff members is very gratifying, we can only thank you for appreciating our effort to make you happy, which we have achieved. We are all glad everything was to your liking. Look forward welcoming you again in a near future. Best regards Salomé Castanho

Boughton, United Kingdom
Reviewed 1 week ago

Really good hotel recently refurbished. Helpful staff, good location for easy access to Funchal center. Excellent breakfast buffet, caters for all tastes. Rooms are large, well equipped. Free wifi but I could not connect. Good restaurants but also variety locally. Would definitely use again.

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Helpful?
1Thank keithfryan
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review, and for rating us so high. It is rewarding to read that you had such a nice holiday with us, by appreciating all this hotel has to offer.Yes, we do have all you mention from the good food to the helpful staff, and we are all glad to have helped make you happy....

Chelmsford, United Kingdom
Reviewed 2 weeks ago

I had a room on floor 17 overlooking the harbour. Wonderful views of the cruise liners coming in and of the surrounding hillsides, The building site for the Savoy hotel really didn't create a problem as the noise was only during the working day. In any case it was interesting to watch. The breakfast was excellent with plenty of choice...

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Helpful?
1Thank Margaret S
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. We are glad to know you had a good holiday with us, and Yes, this hotel has "wonderful" views and an unbeatable location.It is nice to know that you also enjoyed the breakfast, which is very important to start a day.Now regarding the less positive comments, we have taken note and these will...

Reviewed 2 weeks ago via mobile

This was a lovely hotel to choose on our first visit to Funchal. The staff were efficient and friendly nothing was too much trouble. When we returned from breakfast each morning our room had been cleaned and fresh towels left daily. The breakfast was second to none with a huge selection to choose from which could be eaten inside or...

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Helpful?
1Thank Beverley R
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. We are glad to know you had a "Lovely holiday" as you mention. Firstly we would like to thank you for appreciating our staff service and for your kind words, these motivate us to do more and better each day to make our guests happy. Reading that you took good advantage of all...

Jersey Channel Islands
Reviewed 2 weeks ago

Our room was excellent spacious and well appointed . The facilities in the hotel are superb. The staff were helpful and welcoming. The hotel really made the holiday. Breakfast was included in our room rate and was first class. To be able to sit out in the sunshine in early February to have breakfast was lovely.

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Helpful?
1Thank thedemandingguest
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review, and for rating us so high. It is very rewarding reading your kind words, we are so glad to know we all helped make your holiday special. The Pestana Carlton Madeira Hotel has a lot to offer, and it is good to read that our guests take advantage of all there is, like...

Bracknell, United Kingdom
Reviewed 2 weeks ago

A very nice hotel near to the centre of Funchal with friendly staff. We booked a room with a sea view but initially were put in one looking over the port. The sun was already off the balcony so we immediately went down and got this changed to a south facing room. Large and comfortable room with a 2 seater...

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Helpful?
2Thank PipeTheStill
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. We are glad to know that you had a nice holiday with us, especially enjoying the room comfort, good breakfast and friendly staff service. As for the evening meals, it is a pity these did not suit you.I am sorry if this was not well explained, but we also do individual meals for...

Porto, Portugal
Reviewed 2 weeks ago

Great Staff, Great food, Great location, Great Swimming pool, Excellent Access to the Atlantic. They are really kind. We always travel with our baby and the Hotel staff is extremely friendly and helpful.

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Helpful?
2Thank João M
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, We would like to thank you for your review. Reading this review heading, is very rewarding.Thank you for your kind words toward staff members, and for appreciating our service. It is good to know that you and your family had a nice and comfortable holiday.Yes, the Pestana Carlton Madeira Hotel does have all you mention to offer, and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 

Additional Information about Pestana Carlton Madeira

Address: Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Price Range: $123 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
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Also Known As:
Pestana Carlton Madeira Funchal, Portugal
Carlton Hotel Madeira
Hotel Style:
#5 On the Beach Hotel in Funchal
#6 Business Hotel in Funchal
#17 Family Hotel in Funchal
#20 Spa Hotel in Funchal
#27 Romantic Hotel in Funchal
#28 Luxury Hotel in Funchal
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Carlton Madeira staff and other travellers.
108 questions
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Glasgow, United Kingdom

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Questions? Get answers from Pestana Carlton Madeira staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean View”
 of 5 bubbles 96viktorg, 24 Feb 2017 | Read review
“Choose the pool/sea side.”
 of 5 bubbles nalajoy, 22 Feb 2017 | Read review
“Go for sea view rooms”
 of 5 bubbles philbroke, 18 Feb 2017 | Read review
“The lower rooms are closer to the pool and spa and have bigger balconies than the upper rooms. Ask for a lower room with a sea view.”
 of 5 bubbles FatWelshBloke, 15 Feb 2017 | Read review
“Sea view a must, rooms on side currently overlook the new Savoy building site”
 of 5 bubbles 780nickh, 15 Feb 2017 | Read review
5 of 5