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Pestana Carlton Madeira

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#29 of 86 Hotels in Funchal
Certificate of Excellence
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1 room 2 adults 0 children
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Pestana Carlton Madeira
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2,088 Reviews from our TripAdvisor Community

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Showing 1,498: English reviews
Newark-on-Trent, United Kingdom
Reviewed 3 weeks ago

THERE IS A MAJOR ISSUE WITH ACCOMMODATION AT THIS HOTEL THAT THE HOTEL AND THE TRAVEL COMPANIES FAIL TO TELL YOU. PLEASE READ ON. First of all the positives: Well fitted if rather dated hotel. Plenty of facilities including 4 swimming pools (two are heated, another is described as heated though,at 20 C this should be described as warmed). Breakfasts...

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Helpful?
4Thank helpman
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, We would like to thank you for your review. When reading your comments very carefully as we do all, firstly we would like to apologize for not meet your expectations. It saddens us to know you did not leave happy. We would like to inform that all the issues that are within our reach and can be dealt...

Burton upon Trent, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed at the Pestana Carlton for 3 nights in a sea view room. The accommodation is excellent with a super king bed, spacious en suite bathroom and balcony. Room facilities are excellent and the staff are as you would expect for a 5 star establishment. Did not use the hotel restaurants, but breakfast was varied, tasty and of a good...

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Thank Glyn F
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review, and for rating us so high. Reading your review is rewarding, it is so nice to know you had an enjoyable stay with us, appreciating all the Pestana Carlton Madeira Hotel has to offer, good food, facilities, comfort and friendly service, thank you for your kind words. We are glad to know that...

glasgow scotland
Reviewed 3 weeks ago via mobile

Had a good week at this Hotel, our room was mountain facing and yes there is work going on right outside but it had no impact at all. The room was large and the bed very comfortable, kettle and tea/coffee was good to have but buy yourself a carton of milk as the little cream pots in tea are disgusting....

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Helpful?
Thank laiyw
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. We are glad to know that you had good stay with us, having enjoyed the room comfort and appreciating our complimentary offer on arrival. As for the less positive issues mentioned, we have taken good note and these will be taken care of. Look forward welcoming you, for your next holiday Best regards...

Reviewed 3 weeks ago

Have just returned from 10days in this Hotel which we thoroughly enjoyed, we had a sea view room on 15th Floor which was very quiet and was kept spotlessly clean by domestic staff. We stayed on a B&B basis and found there was something for every taste in Buffett style, tea and coffee is help yourself from machines, but we...

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Thank Linda D
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. We are glad to know that you had an enjoyable holiday with us, appreciating all this hotel has to offer, good food, friendly staff service, comfort and fantastic views.We would like to address a special thank you, for recommending the Pestana Carlton Madeira Hotel, and sharing your experience with all. Look forward to...

Carlisle, United Kingdom
Reviewed 3 weeks ago via mobile

Lovely room. Helpful staff. Great location. A gentle stroll into Funchal town centre. Plenty of bars and eating places within easy waking distance. But you can get a taxi or bus just outside door if you prefer. Highly recommend this hotel

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Thank Hazel B
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review, and for rating us so high. We are glad to know that you had an enjoyable holiday with us, and would like to mention how rewarding it is to read your kind words of recommendation, which are very much apriciated. Our guests are our priority, and we like them to have memorable holidays...

Bs As
Reviewed 3 weeks ago

We had an amazing stay at the hotel. Was seriously doubting on wheather to book or not, cause I read so many mixed reviews. I finally went for it and do not regret it at all. I have nothing negative to say. Great hotel, super friendly and helpful staff, great service. Amazing buffet breakfast every morning, amazing garden pool area....

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Thank FlorcisBsAs
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, We would like to thank you for your review and for rating us so high. Reading that you had doubts in visiting us, and that the outcome was a "fantastic" holiday, is gratifying.We are glad we could help make your holiday special, by offering good food, comfort, good facilities, friendly service and the most fabulous views.The Pestana Carlton...

Bournemouth, United Kingdom
Reviewed 3 weeks ago via mobile

Stopping at this hotel for 8 nights. Really good position with fantastic views,and the tour buses etc stop outside. The food here is good and the service amazing,all the staff are so friendly. My wife mentioned the bed 6'6" wide was a little firm and within minutes it was sorted out,fantastic. The drinks in the bar are a little expensive,but...

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1Thank kennetho771
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review, and for rating us so high. We are all glad to know you had good holiday with us, enjoying the good food,comfort and the fantastic views.Your kind words towards staff service is also very much appreciated, and motivates us to work harder to meet our guests expectations as we did yours. We all...

Reviewed 3 weeks ago via mobile

This hotel we found very central and could not fault. Staff very helpful surroundings Outstanding. Had room on 15th floor with sea views which is must. Have to say building work in progress at the road across from the hotel so would avoid room at front till work complete. Would recommend this hotel no problem. Lot of timeshare selling about...

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1Thank oapme
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, We would like to thank you for your review and for rating us so high. Reading that you had such a nice holiday with us as you mention is rewarding.Our guests are our priority, and we do what is in our reach to make them happy.Thank you for your kind words and for sharing your holiday experience with...

Helsinki, Finland
Reviewed 4 weeks ago

We stayed there for a week, my husband relaxing and I made a few trekking to the surroundings. Hotel was clean, room really spacious (We had a junior suite, even a normal room had been large enough). Our room was on the 10th floor, facing sea and south, with large balkony and nice sofa to lie on! There were breakfast...

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2Thank RitaK990
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, We would like to thank you for your review, and for rating us so high. Reading your feedback, we feel that our effort to make our guests happy is really worth it. Your kind words towards staff members are very much appreciated, and we are all glad to know that your stay was a pleasant one. As you...

Machynlleth, United Kingdom
Reviewed 4 weeks ago

23 years since we last visited Madeira. We got a very good deal for this 5* Hotel booking a mountain view room in full knowledge that there was building work nearby. The building work didn't disturb us in the slightest and we still had pleasant views of the mountains especially at night with all the twinkling lights. What was more...

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5Thank 34nella
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. We have read your feedback very carefully, and have taken good note of your positive and less positive comments, we will do our best to improve in future. If you decide to visit us again, we will be here to give you a warm welcome. Best regards Salomé Castanho

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 

Additional Information about Pestana Carlton Madeira

Address: Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Price Range: $125 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
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Also Known As:
Pestana Carlton Madeira Funchal, Portugal
Carlton Hotel Madeira
Hotel Style:
#5 On the Beach Hotel in Funchal
#6 Business Hotel in Funchal
#17 Family Hotel in Funchal
#20 Spa Hotel in Funchal
#27 Romantic Hotel in Funchal
#28 Luxury Hotel in Funchal
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Carlton Madeira staff and other travellers.
108 questions
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Glasgow, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the pool/sea side.”
 of 5 bubbles nalajoy, 22 Feb 2017 | Read review
“Go for sea view rooms”
 of 5 bubbles philbroke, 18 Feb 2017 | Read review
“The lower rooms are closer to the pool and spa and have bigger balconies than the upper rooms. Ask for a lower room with a sea view.”
 of 5 bubbles FatWelshBloke, 15 Feb 2017 | Read review
“Sea view a must, rooms on side currently overlook the new Savoy building site”
 of 5 bubbles 780nickh, 15 Feb 2017 | Read review
“Sea view are best , with noisy building work on the land side for the next year ?.”
 of 5 bubbles IanM427, 15 Feb 2017 | Read review
5 of 5