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The Residence

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784 Reviews from our TripAdvisor Community

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Showing 686: English reviews
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Reviewed 6 days ago NEW

A repeat week in the superb Residence. Excellent facilities with attentive staff to make sure you have no issues. Perfect location with, this year, equally superb weather for April. A venue that all will appreciate

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1Thank Neil M
Glasgow, United Kingdom
Reviewed 1 week ago

Very enjoyable. Booked Porto Mare but accommodated in The Residence. Excellent one bedroom apartment with good facilities. No kettle. Good hotel facilities. A little disorganised at breakfast. Side sea view was nice, overlooked quite a noisy short street.

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Thank helenmac2016
AnaTeresaMatos, Manager at The Residence, responded to this review

Dear Guest, Your opinion is very important to us. We were very pleased to hear that you enjoyed the time you spent with us. We look forward to seeing you again soon, here or at another Portobay hotel. Ana Teresa Matos

Wigan, United Kingdom
Reviewed 2 weeks ago

We have just spent a week here after a week in the Eden Mar. The staff at the Eden Mar were able to book us into the residence and tranfer us over. The transfer went very smoothly. As usual the hotel was lovely. The apartment was ready for us and everywhere was spotlessly clean. As with the Eden Mar the...

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Thank Jean B
AnaTeresaMatos, Manager at The Residence, responded to this review

Dear Guest, Thank you for your review and comments. It was a great pleasure to welcome you to Vila Porto Mare. We were pleased to hear that you had a pleasant stay at our Resort. We hope to see you again in Madeira. Regards, Ana Teresa Matos

High Wycombe, United Kingdom
Reviewed 2 weeks ago

Our sixth visit and once again it did not disappoint - in fact quite the opposite. The apartment is spacious, the gardens are extremely well kept and all the staff are very helpful - nothing is too much trouble.

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Thank 0311chris1945
AndreCaldeira, General Manager at The Residence, responded to this review

Dear Guest, We are glad that you keep enjoying your stay at our hotel and will continue to work hard so that your seventh is even better! Best regards, André Caldeira

Bristol, United Kingdom
Reviewed 2 weeks ago

Superb two bedroom apartment with sea views and two balcony to enjoy the sun. Well appointed with furnishings of high standard. House keeping excellent. The staff of the hotel and The Residence are professional, but approachable, sociable, and always put the guest first. Our dish washer was rather smelly and within an hour of bringing it to the notice of...

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Thank Andrew A
AnaTeresaMatos, Manager at The Residence, responded to this review

Dear Guest, We are very grateful for your comments. We were pleased to hear that we met your expectations and hope to see you again in October. Best regards, Ana Teresa Matos

Cambridgeshire UK
Reviewed 3 weeks ago via mobile

We stayed in (a friends) timeshare which was superb. The apartment (3004) was excellent, very spacious (large lounge, small but well-equipped kitchen, large bedroom with 2 huge beds, 2 bathrooms and a great balcony looking out to sea). The rooms were kept spotlessly clean and the staff overall were great. It shares the complex with 2 hotels and the facilities...

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Helpful?
Thank twoteapots
AnaTeresaMatos, Manager at The Residence, responded to this review

Dear Guest, It was with great pleasure that we read your words of appreciation. Thank you for sharing your experience. We were very happy to hear that you made the most of your holiday. See you soon! Ana Teresa Matos

Doncaster, United Kingdom
Reviewed 4 weeks ago

Great views to the sea and gardens from these self catering apartments. The staff are approachable and efficient in general despite having to communicate multilingually which must prove taxing from time to time. The comprehensive facilities of the hotel complex are available to apartment users and are well appointed. If you can't do without English Premier league football or Rugby...

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Thank cam00re
AnaTeresaMatos, Manager at The Residence, responded to this review

Dear Guest, We are very grateful for your comments. We were pleased to hear that we met your expectations and hope to see you again at one of our PortoBay group hotels. Best regards, Ana Teresa Matos

Sheffield, United Kingdom
Reviewed 8 March 2017

We stay at The Residence many weeks a year. Whilst some aspects remain memorable, others have deteriorated. The senior managers appear to be less visible, appear not to be as concerned as their predecessors, appear to have less interest in the owners and appear to be not as keen on quality issues. The decor in the suites has lost the...

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1Thank jownorth
AnaTeresaMatos, Manager at The Residence, responded to this review

Dear Guest, We would like to thank you for sharing your opinion about our hotel. We regret that we were unable to meet your expectations and we will take your comments into account so that we can improve the points you mentioned. Thank you once again. Ana Teresa Matos

Kelso, United Kingdom
Reviewed 8 March 2017

We have stayed here previously. On arrival we were disappointed with our room, seaview is very important to us. Pleased to say the Manager sorted us out very quickly. We were moved to a different room. The room facilities were very good. Breakfast was always a great way to start our day. Nothing too much trouble for any of the...

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Thank Liz H
AnaTeresaMatos, Manager at The Residence, responded to this review

Dear Guest, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon. Best regards, Ana Teresa Matos

Aarhus, Denmark
Reviewed 6 March 2017 via mobile

This is the fifth year in a row, I've spent two weeks in The Residence. I've been in the same room, which is my favourite, and the staff has always been so helpful to make sure, I get just that room. At my latest visit, I was given another room, and when I sighed heavily and complained the receptionist did...

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2Thank Marit H
AnaTeresaMatos, Manager at The Residence, responded to this review

Dear Guest, It was with great pleasure that we read your words of appreciation. Thank you for sharing your experience. We were very happy to hear that you made the most of your holiday. See you soon! Ana Teresa Matos

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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 

Additional Information about The Residence

Address: Rua Leichlingen 7, Funchal, Madeira 9004-566, Portugal (Formerly Porto Mare Residence)
Region: Portugal > Madeira Islands > Madeira > Funchal
Price Range: $200 - $1,425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Residence 4*
Number of rooms: 99
Reservation Options:
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Madeira/Funchal, Portugal
Hotel Style:
#1 Family Hotel in Funchal
#4 Spa Hotel in Funchal
#6 Luxury Hotel in Funchal
#7 Romantic Hotel in Funchal
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Questions & Answers

Here's what travellers have asked, with answers from The Residence staff and other travellers.
26 questions
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Questions? Get answers from The Residence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms with garden and sea view are likely to be quieter”
0311chris1945, 6 Apr 2017 | Read review
“The Residence. For two adults who just want a room then go for a studio. Families need a two bed as it will have two toilets.”
andrewaQ8725UX, 5 Apr 2017 | Read review
“Most if not all rooms have a sea view. Only noise from the sea front park area although not intrusive or long lasting.”
cam00re, 22 Mar 2017 | Read review
“Some apartments are very noisy and far from being private. Visitors need to stress their preferences.”
jownorth, 8 Mar 2017 | Read review
“When booking make it clear re seaview or garden view.”
851lizh, 8 Mar 2017 | Read review
5 of 5