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Been there in January 2018 for a business trip and stayed for 3D2N. The 1st impression by the receptionist was helpful. Most of the time I spend in the hotel is at night. I can say the bed and sofa in the room was comfy...More
Just checked into the hotel this afternoon. Beautiful lobby and ambience, bar looks fab. However, there was a strong smell of paint upon entering our first room. The staff acted very promptly and moved us straight away. Unfortunately the second room also had a smell...More
Response from HFHoteisFenix, HF Quality & Customer Relationship Manager at HF Ipanema ParkResponded January 22, 2018
We’re very disappointed to realize that we have not been able to meet your expectations. We appreciate your feedback and will forward your comments to our Operational Manager.
In fact, the rooms have recently been done in order to improve their comfort so...More
We stayed at this hotel for two nights. Business-trip, but also social. Our experience was that the hotel was nice, rooms very clean and large, staff very helpful and friendly. The breakfast is super, and the location is good. We took a taxi to old...More
Nothing extraordinary here and this is not a negative. The hotel is simple...easy. Perfect for someone like me traveling for business. You’ll find the rooms comfortable and clean. Service all around is polite and efficient. Breakfast each morning provided ample selections to make everyone happy....More
Reception staff are not prepared for a “5 Star Hotel” standards, they are rude and don’t have patience. If you expect a good customer service may have better options closest to restaurants and main tourist attractions.
Just gave 3 cos the rooms are clean and...More