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Panoramas (10) Room & Suite (411)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 20-06-25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Porto Batalha
Updated 20-06-25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 149 hotels in Porto
Location
Cleanliness
Service
Value
Travellers' Choice
The NH Collection Porto Batalha is located in a newly renovated 18th century palace overlooking the Batalha Square. Nearby are major cultural highlights such as the Bolhao Market, Ribeira District and the Clerigos Church. It has 107 rooms, with family and connecting rooms available. Free Wi-Fi in each room. It features a spa, an indoor swimming pool and a gym (free of charge for guests). Guide dogs allowed, free of charge.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Taxi service
Wifi
Indoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Spanish, Portuguese
Location
Full view
100Great for walkers
Grade: 100 out of 100
376Restaurantswithin 0.5 km
120Attractionswithin 0.5 km
Contact
Praca da Batalha, 60-65, Porto 4000-101 Portugal
Name/address in local language
Getting there
See all nearby hotels
2,276Reviews71Q+A100Room tips
Reviews
Traveller rating
- 1,530
- 612
- 99
- 25
- 10
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Popular mentions
The hotel is in a central location. The rooms were comfortable and the staff were helpful. Breakfast was nice and offered plenty of variety. I had dinner once at the restaurant and it was really tasty. They also provided overnight parking for a fee. I would love to go back soon!
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Date of stay: July 2020
Value
Cleanliness
Service
1 Helpful vote
Helpful
Having traveled in portugal for 3 weeks and staying in wonderful properties, this hotel is a disappointment in several ways. I would have given it a worse review but they tried hard to remedy several bad situations. The good. Rooms are modern and simplistic. Mine was quiet although facing a square. The evening crew were great and took care of me. The bad. Walking in, it's has no soul. It looks like a hospital lobby. The restaurant is like a communal cafe you'd find a lower star hotel. There were no slippers. No robe. No iron. No free coffee. A Euro for a pod of Nespresso? No complimentary water to make the 1eu coffee. To get ICE in the room, you had to order it. AND pay 5eu. They make a point of focusing solely on the dollar side and not the customer experience. I had a spa appointment so I could use my voucher from AMEX. The Spa desk person had no idea who I was and if I had an appointment. He had to call around. Now they only book 1 person in the morning and 1 in the afternoon due to covid practices. He had no clue. So apparently the therapist had car problems. Which can happen. However after pleading for a gown, towels, and normal spa gear like a key to the locker, I waited and waited. Eventually I got up and he said 10 mins. These things can happen it's how the situation is handled. He never came to let me know and I had to request the guest relations manager to come and tell me what happened. The treatment was good tho. Finally. Breakfast. I was only given the option to eat at 8 a.m. the first day. And told I had to leave by 8:45 because a big group was coming in. OK I abided by the rules. But they could had offered room service as an alternative This is a team of professional athletes who travel together in mass and were everywhere. I didn't feel comfortable. The second day, I just showed up around 8:45 am and the restaurant was packed. There wasn't an empty table in the restaurant. From one day to the next - completely different rules. I was totally uncomfortable and having been quarantined for 10 months due to cancer and surgery, I felt exposed for the first time. I will go get a covid test in the next day or so. This is not a vacation friendly hotel. It's a corporate hotel. I'm moving to a new property for the rest of my stay.…
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Date of stay: October 2020
Value
Rooms
Service
Room Tip: There is construction during the day. But my room was quiet at night.
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1 Helpful vote
Helpful
Stone arches from the old Post Office entry decorated the lobby with postage stamp theme throughout (walls, carpets, elevators). Excellent precautions for COVID...masks required, sanitzer available. Guests need to sign up for a breakfast time to ensure safe distance between tables/diners. Staff excellent. want to highlight especially great service from Bruno & Monica.
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Date of stay: October 2020
Rooms
Service
Sleep Quality
Helpful
Response from Francisco Viana Brito, Director General at NH Collection Porto Batalha
Responded Oct. 21, 2020
Dear Lois, thank you for sharing your excellent experience in our Hotel. My team and I are thrilled to hear that you felt safe with our measures taken into action due to Covid, and that our staff in particullarly Bruno and Monica, made you feel unique. Hope to have the opportunity to welcome you back in your future visits. Kindest Regards, Francisco Brito, General Manager.
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This is a 4 star hotel (with a 4 star price) and unfortunately it leaves a lot to be desired. Room service: We stayed 5 nights. The first three days, everything was restocked and cleaned and great. The last two days, we had to call reception because we didn't get toilet paper, shampoo, coffee, water.... Only our beds were made and everything else was abandoned, as if we had stayed so long that they no longer cared about us. Location: Yes, it's "close" to Sao Bento and the tourist areas, but be aware that it is a steep uphill walk. We didn't mind too much but what we did NOT like is that the square in front of the hotel is a go-to place for Porto's less fortunate. We saw them bathing in the fountain, washing their clothes and shaving in the fountain.... not very pleasent to walk through every day. Charitable meal delivery also takes place on this square at night. Pool: You have to reserve a timeslot (because of Covid) which is a good solution, except the person working the pool is not good at making sure guests leave when their time is up. We arrived to find a couple making out and almost getting it on inside the pool. When they were told their time was finished, they refused to leave. Ridiculous. Breakfast: Adapted well to Covid (buffet served by staff) but the options are limited. We were told we could order fresh eggs, so we asked for poached. The eggs that arrived were floating in vinegar. Inedible.…
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Francisco Viana Brito, Director General at NH Collection Porto Batalha
Responded Oct. 6, 2020
Dear WorldTraveler639, thank you for sharing your experience. My sincere apologies for not having met your expectations regarding the our services during your stay. At NH Collection Porto Batalha we prime on offering high quality service and comfort to all our guests and this review was immediately brought to our concern because it does not match with our standards of service. I will personally address your comments to each deppartment and I will assure it won`t happen again and we will carefully consider your feedback regarding your experience. Also, I would like to inform that our Guest Relations and our Front Desk team work 24 hours and are available to help and solve any incident our guests might have during their stay to ensure we offer an extraordinary experience in Oporto. They would have been more than happy to try and fulfill your expectations regarding these matters and deliver an excellent experience like deserved! Nevertheless, we hope to have the opportunity to welcome you back in our Hotel and deliver an excellent experience like deserved! My sincere regards, Francisco Brito, General Manager.
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A difficult review, I start from 5 and reduce based on a number of factors and then look for reasons to give the stars back. Badly impacted by Coronavirus and we also had the crane working from 7:30, not 10. We originally chose a junior at the NH Jardim And accepted a transfer to the family room at the Batalha. We took advantage of the summer saver and splashed out for the balcony. We were pleased with the balcony until we saw from the road a naked man who apparently was in our room. Rushing back to our room we found out that our balcony shared the aperture with the room above. The man was not naked in our room but in his own on the 5th floor. On the Tuesday we found further annoyance with cigarette ash on our balcony presumably from above. Talk about overlooked could reach up and shake hands. Breakfast was understandably a staggered affair with slots from 7:00 till 11: 00. The choice did become reduced the later you are. The hotel gym swimming pool and spa was open but the restrictions made it an attractive proposition and we didn't take advantage so cannot comment other than from what we saw. A small enclosed pool which for somebody like me was not ideal. The bar and restaurant was open but the lack of customers didn't make it welcoming especially with the hotel being situated on the Square surrounded by cafes and restaurants. By the way the steak sandwich "roll" at O Melhor next door were divine. £3.50 well worth it for 3/4 inch thick steak.excellent owners staff most welcoming vinho Verde and beer excellent and well priced. Bed absolutely one of the most comfortable,could have been at home. Bathroom had a bidet and a tub which was one reason we chose our room not really a good enough reason to upgrade, spoilt now by walk in shower and other rooms had lovely examples. Towels,bathrobes,slippers were great. Sitting area sofa bed was superfluous for us and the TV was annoying as it was also controlled by the bedroom remote control. So we ended up with two TV's not always playing the same channel! Not resolved by hotel. Hotel well sited but glad to having took advantage of the two day historic tram meant three tram rides and at the Atlantic Ocean. Porto was lovely, there is so much to do and so much to save for another visit. Will I stay again at the Batalha, jury is out. Hotel in the city perhaps at the right price! Unfortunately there's not enough remedy for a five star review…
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Date of stay: September 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Francisco Viana Brito, Director General at NH Collection Porto Batalha
Responded Oct. 6, 2020
Dear Sistercooper, thank you for sharing your opinion. My team and I are happy to happy to hear that you valued our comfortable beds and the quality of our amenities. My sincere apologies for not having met your expectations regarding the noise felt from the outside works and for not reaching your expectations regarding your room during your stay. At NH Collection Porto Batalha we prime on offering high quality service and comfort to all our guests and this review was immediately brought to our concern because it does not match with our standards of service. We will carefully consider your feedback regarding your first impression. Also, I would like to inform that our Guest Relations and our Front Desk team work 24 hours and are available to help and solve any incident our guests might have during their stay to ensure we offer an extraordinary experience in Oporto. They would have been more than happy to try and fulfill your expectations regarding these matters and deliver an excellent experience like deserved! Nevertheless, we hope to have the opportunity to welcome you back in our Hotel and deliver an excellent experience like deserved! My sincere regards, Francisco Brito, General Manager.
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PRICE RANGE
US$123 - US$237 (Based on Average Rates for a Standard Room)
LOCATION
PortugalNorthern PortugalPorto DistrictPorto
NUMBER OF ROOMS
107
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Claim Your Listing Frequently Asked Questions about NH Collection Porto Batalha
Which popular attractions are close to NH Collection Porto Batalha?
Nearby attractions include Sao Bento Railway Station (0.3 km), Porto Walkers - Free Walking Tours & Experiences (0.4 km), and No Way Out Escape Room Porto (0.4 km).
What are some of the property amenities at NH Collection Porto Batalha?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at NH Collection Porto Batalha?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Porto Batalha?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Porto Batalha?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to NH Collection Porto Batalha?
Conveniently located restaurants include Dama Pe de Cabra, Petisqueira Voltaria, and Tapabento.
Are there opportunities to exercise at NH Collection Porto Batalha?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is NH Collection Porto Batalha located near the city centre?
Yes, it is 0.5 km away from the centre of Porto.
Are any cleaning services offered at NH Collection Porto Batalha?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Porto Batalha offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Porto Batalha?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.