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Castello City Hotel

Expedia.comUS$74*
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GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Castello City Hotel
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389 Reviews from our TripAdvisor Community

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Showing 166: English reviews
Athens, Greece
Reviewed 30 April 2016

We stayed in this hotel during the Greek Orthodox Easter festival. I don't think there are many places in Greece that you can stay for 42 euros including an amazing breakfast and a closed parking. The rooms could use a refurbishing and the bathrooms could use some new equipment. However, the three most important qualities of a room are very...

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Helpful?
Thank Spyros P
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Spyros, the staff of the hotel is really focused on our guests. This is not done by force, they have the heritage of the Cretan hospitality and it comes natural. The next time that you will visit us, we will arrange to accommodate you in a renovated room. The bathrooms are top quality and can be compared only...

Valkenswaard
Reviewed 29 April 2016

Breakfast is excellent with lots of varieties: continental and also crete cuisine. During our 4 nights stay here, we are most impressed by the restaurant manager, Mr Thanasis. He keeps his restaurant on the 5th floor in a tip-top condition and he has made us very welcome. He was genuinely interested in his guests and he gave lots of tips...

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Helpful?
Thank Jane K
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Family Kunnen, Mr Thanassis and generally all the staff of the hotel have one top priority. To treat our guests with the best way possible, to make them feel welcome. We want to share our knowledgw about our beautiful island with everybody. Thank you so much for your stay and your nice review. Greetings from Crete

Milan, Italy
Reviewed 16 April 2016

Excellent service and good value for money. Rooms are simple but quite comfortable. No view from the rooms, but fantastic view from the restaurant on the 5th floor, where they serve a very good breakfast and you can also have dinner. The location is convenient if you have a car.

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Helpful?
Thank Cloudy_awe
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Cloudy_awe, the hotel has various rooms with various sites to view. If we knew that you wished for a better view, we would have changed the room. This is a promise for your next stay. To offer you a deluxe renovated room with the breathtaking view to the Cretan Sea. Thank you for your stay and your kind words....

Greater London, United Kingdom
Reviewed 14 April 2016

I was at the hotel for 9 days and is a really nice hotel for the price you pay. The breakfast is great, with English and typical Crete food in the morning various type of Cheese, fruits, marmelades, etc. I had a few problems at the beginning with my single room, the fridge was not working and the back area...

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Helpful?
Thank micneri
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Sir / Madam, In this hotel we are devoted in offering to our guests a nice experience. Whataver issue might appear, we are always here to solve it. There is no way to ignore or to not pay attention to the needs of our guests. Thank you for your stay, noe that we know your preferences, we will accomodate...

Sydney, New South Wales, Australia
Reviewed 14 March 2016

Great restaurant, fantastic view, friendly staff, clean and tidy rooms, although our neighbor smoking in his room drifted into our room. I would definitely stay again. Highly recommended. Enjoy.......

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Helpful?
1Thank Ashley E
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Ashley, on behalf of the team of Castello City Hotel ,please allow me to express our gratitude for your inspiring words. We are daily trying to be better and offer our guests a nice experience. Thank you for your stay

Warsaw, Poland
Reviewed 9 March 2016

This Hotel was my best choice from all others I have been staying in distant places in entire 2015. First, the location is excellent because this is 10/15 minutes walk to town centre. A big advantage for me was an athletic stadium with a free access.This stadium is just 400 meters away from the Hotel. There are many possibilities to...

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Helpful?
Thank LechBK
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Sir / Madam, Heraklion has all the kinds of activities throughout the year. Our hotel is located near the center of the city, so everything is accessible on foot. There are endless potentials to enjoy this active city. Thank you for your stay, Greetings from Crete

Reviewed 26 January 2016

Had a great stay at the Castello City, staff were very friendly & helpful. Our rooms were clean, comfortable and the bathroom very large. Aircondition worked a treat. Breakfast was very varied & very filling with everything fresh & homemade, no packaged marmelades etc. The views from rooftop bar/restaurant were superb.

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Helpful?
Thank Peter K
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Peter, We are truly thankful for this nice review, your words are kind and inspiring. We always do our best in order to keep you satisfied. You are more than welcome to visit us again, we are always at your disposal. Thank you for your stay. Gretings from Crete, Andreas Fotakis, Hotel Manager

Reviewed 9 December 2015 via mobile

Stayed in this lovely hotel in November 2015, and as advertised the hotel is located close to the town centre and a good base for exploring the city. Great hotel, location, style, service, rooms, free wi-fi, free safe, Greek buffet breakfast and great value for money. All the staff were extremely helpful, especially Stefan who upgraded my room from a...

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Helpful?
Thank AngelaSeager
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Angela, we really appreciate your nice review cocnerning our hotel and especially concerning our staff. The satisfaction that we are receiving from the positive reviews of our guests cannot be compared with anything else, the feeling is unique. We wish all the best to you and remember that in Castello City we have a saying:"once a guest, always...

Reviewed 6 December 2015 via mobile

castello city was an excellent choice to stay in the city, 10-15 minutes walk to lion square up a busy shopping street so quite central. great room, modern, clean and comfortable. nice restaurant and lounge and staff that were really helpful and pleasant

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Helpful?
Thank Pip C
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Pip C, It is really a big honor to receive such nice reviews. We believe that the recognition from your side is what is making us want to be even better, giving us the power to continue offering our service. Thank you for your support, Greetings from Crete

Sainte-Therese, Canada
Reviewed 6 December 2015

good location next to bus station B But 20 minutes walk to the town centre and another 10 to the port.Breakfast was very good with lots of choice.Staff were very friendly and helpful. Common areas like the lobby and restaurant clean and comfortable. Nice view from the restaurant. Coming from North America we are used to a much bigger shower...

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Helpful?
Thank mjt20122012
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Sir, we appreciate your nice words about the location, the staff and the breakfast. It is true that the only part not renovated was the bathrooms but we have already started the renovation and at the end of it we will have bathrooms eqals (not to say better) to a five star hotel. As soon as the renovation finishes,...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel. ... more   less 

Additional Information about Castello City Hotel

Address: Leoforos 62 Martyron 1, Heraklion, Crete 713 04, Greece
Region: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range: $69 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castello City Hotel 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hotel Castello City
Castello City Heraklion
Castello City Hotel Heraklion, Crete, Greece
Hotel Style:
#1 Green Hotel in Heraklion
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Questions & Answers

Here's what travellers have asked, with answers from Castello City Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in 312, which is one of the best rooms!”
K3689CFmariar, 15 May 2017 | Read review
“For peace and quiet ask for rooms on high levels at the back side if I can put it this way.”
923lidaf, 7 Mar 2017 | Read review
“We had a room right on the corner so it can be noisy but if you keep the doors shut its fairly minimal.”
susanf660, 20 Nov 2016 | Read review
“Rooms in the upper floors”
MarcoS684, 31 Oct 2016 | Read review
“Get a room facing away from the street if possible”
849timm, 20 Oct 2016 | Read review
5 of 5
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US$74* /night
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Prices are for 1 room, 2 adults
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