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Castello City Hotel

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Castello City Hotel
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372 Reviews from our TripAdvisor Community

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Showing 160: English reviews
Pontyclun, United Kingdom
Reviewed 30 September 2015 via mobile

This hotel has received some mixed reviews so let me say I don't know why. We are just leaving after two wonderful nights here. The traffic noise is blocked by fantastic triple glazing. With free air conditioning and doors closed we couldn't hear anything including the exceptionally quiet air con unit. Everything was clean and the staff very friendly and...

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Helpful?
1Thank Marion M
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Marion, each individual has a chatacter, therefore a different opinion. We respect and we pay attention to all the reviews. We really appreciate your nice and empowering words, they are making us feel proud. The recognition from our guests is really important to us because we want to create nice memories to the people that honor us with their...

Abu Dhabi, United Arab Emirates
Reviewed 25 September 2015 via mobile

We just stayed one night as we were catching an early ferry to Santorini. Check-in was quick and the desk staff were always helpful. Rooms were nice and comfortable. Recommend the hotel restaurant highly. We went for evening dinner and were greeted by our waiter Thanasis. He was very helpful with any questions we had and recommended some very nice...

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Helpful?
Thank Michea_R
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Michea, let me express our appreciation for your kind words. In Castello City Hotel is our priority the service and assistance to our guests. Cretan hospitality has always been famous, so it is a part of our character. Thank you for your stay, we hope in the future to have the honor of welcoming you again. Kind regards,...

Canberra, Australia
Reviewed 21 September 2015 via mobile

The hotel is not set up for easy access, heavy suitcases have to be carried up the steps. Road work at the intersection outside did not help. The rooms were okay but the shower in the bathroom was tiny and the shower curtain was a pain. No kettle in the room. The location was useful for the hop on hop...

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Helpful?
Thank scrapgingergill
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Sir / Madam, the hotel is manned 24 hours per day, we are always here and always willing to help anyone that has issues with heavy luggage, It is true that the road work at the intersection is already finished and left us with a magnificent entrance in front of the hotel. Thank you for your stay

Brighton,England
Reviewed 21 September 2015 via mobile

We only stayed on night in this hotel as we were leaving Crete for Paros on the daily 9:30 am high speed cat. We were quite disappointed with this hotel. It was basically clean but needs renovation and updating. It is not expensive but not cheap either -the towels were awful-we dry our dog on better quality towels and the...

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Helpful?
Thank Robsurmer
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Sir/ Madam, every year we are upgrading the hotel, it is true that we know how to improve and evolve. The bathrooms are our next step. We disagree about the safe, most of the hotels worldwide are charging for the safe box. Thank you for your stay, in this hotel we respect all our guests and everybody deserves an...

Reviewed 9 September 2015

We spent one night in this hotel, it was really magnificent. The view from the room was superb and the restaurant on the fifth floor, simply amazing. The reception was really helpful in any information we needed. The city of Heraklion is amazing. I would definitely recommend this hotel

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Helpful?
Thank Alexandra V
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Alexandra, we really appreciate your nice words in your review, this is exactly our goal. To make our guests feel welcome. Hospitality is not business, it is a service and we intend to keep it that way. Thank you very much for your support, we wish to you all the best. Greetings from Crete

Reviewed 30 August 2015 via mobile

We were very disappointed with this hotel. I had sent an email asking if someone could pick us up I got no answer. We asked for information at the desk and got very vague answers. The shower was very small that the shower curtain would stick to you, the neighbourhood was very noisy throughout all hours. Overall disappointed

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Helpful?
1Thank Sebastien N
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Sebastien, we are orry that youy did not enjoy your vacation in our hotel. The truth is that we did not receive any email for pickup. Our personnel is always eager and helpful in giving information. We wish we knew earlier about the inconvenience that the shower curtain caused, we could have found a room with a bathtub....

Budapest, Hungary
Reviewed 15 August 2015

The room had all the amenities and the view from the light airy roof restaurant was extremely pleasant. Everything was very clean. The center of town can be reached easily by bus or on foot. However, what always makes a place special is the staff. The people at the desk of this hotel went out of their way to be...

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Helpful?
1Thank Alice C
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Alice, we always feel that our guest need us, so this is the reason why the personnel is going out of their way,as you said , in order to assist and be there when a guest has a request. There is no way that somebody needs something and we will turn our back on him. All you have...

Paris, Île-de-France, France
Reviewed 12 August 2015

We chose this hotel because we thought it would be closer to the beach. We were wrong: the hotel is very far from the beach but very close to the port and to the city center. In plus, if you decide to rent a car to discover Crete, it's the perfect place to stay! In plus, you have a free...

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Helpful?
1Thank Anca_Zanfir
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Anca, the closest sandy beach is 2.1 km away from the hotel, this is translated into 20 minutes on foot. It is the same distance with the center, but you go on the west side. Of course if you rent a car, you have the option to go on hundreds of beaches that our beautiful island has. We...

Reviewed 6 August 2015 via mobile

Friendly and competent team. Clean rooms , good equipped , great location , good breakfast. Everything u need I will find around . Highly recommended hotel. Would like to return. Only bad part, the rooms located to the street are noisy by open windows . Close them and u r fine

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Helpful?
1Thank marcoziegler
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Ziegler, we can not express enough our thankfulness about your nice words. Moments like make you understand that the tourism business is not just a work. It is a precious service that makes people happy. When our guests are happy, we are proud and we receive from you the power to make even more people happy. Have a...

Reviewed 20 July 2015 via mobile

We had the pleasure of staying in this hotel for 4 nights in a comfort double room (with a bath). The staff were really welcoming and friendly every day. The location was good for travelling within Heraklion and getting out of town too. Breakfast every morning was on the top floor with good views. We wouldn't hesitate in booking this...

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Helpful?
2Thank Harry W
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Harry, allow me to express my sincere thankfulness about this review. The Cretan hospitality is our legacy and we are really proud when our guests are satisfied. All our departments work tirelessly in order to arrive in this result. We will be proud to welcome you again if the way brings you in the future to our island....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
GreenLeadersSilver level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel. ... more   less 

Additional Information about Castello City Hotel

Address: 1 Leoforos 62 Martiron, Heraklion, Crete 713 04, Greece
Region: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range: $59 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castello City Hotel 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hotel Castello City
Castello City Heraklion
Castello City Hotel Heraklion, Crete, Greece
Hotel Style:
#1 Green Hotel in Heraklion
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Questions & Answers

Here's what travellers have asked, with answers from Castello City Hotel staff and other travellers.
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Questions? Get answers from Castello City Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For peace and quiet ask for rooms on high levels at the back side if I can put it this way.”
 of 5 bubbles 923lidaf, 7 Mar 2017 | Read review
“We had a room right on the corner so it can be noisy but if you keep the doors shut its fairly minimal.”
 of 5 bubbles susanf660, 20 Nov 2016 | Read review
“Rooms in the upper floors”
 of 5 bubbles MarcoS684, 31 Oct 2016 | Read review
“Get a room facing away from the street if possible”
 of 5 bubbles 849timm, 20 Oct 2016 | Read review
“Ask for a room in higher floors and not on the main street if you want a bit more quietness.”
 of 5 bubbles Chronotraveler, 9 Oct 2016 | Read review
5 of 5