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Castello City Hotel

486 reviews
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Traveller (197)
Room & Suite (65)
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Overview
  • Excellent24%
  • Very good48%
  • Average19%
  • Poor6%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Offers from Castello City Hotel
Offers & Announcements: 10% off room rate
Hotel packages
Contact Info
Name/address in local language
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (486)Write a Review
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84
37
13
7
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All reviewstop floorwhere breakfast is servedvenetian wallstaxi rankfloor restaurantstreet parkingwell located hotelan overnight staymodern roomswould definitely stay here againgreat varietycretan hospitalityrecommend this hotelnice balconyenjoyed my stayrestaurant staffbooked this hotel
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71 - 75 of 203 reviews
Reviewed 12 August 2016

I just returned from my vacation in Crete; I was there with my boyfriend and our room was on the second floor. We were welcomed by the receptionist, that was very polite and willing to help us with all the info that we needed (where...More

Thank DianaDmt
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 12 September 2016

Dear Mrs Diana, there are various room types with various prices. The most economic rooms are the internal view rooms like the one you booked. We have rooms that face the city of Heraklion, and rooms that face the sea. The next time that you...More

Reviewed 8 August 2016 via mobile

The location is just outside the walls, the architecture is 60s, the service is well intended and it's clean. The best about the hotel is the top floor bar (which gets a little breeze during the warm days) and the price, but at least the...More

Thank Gasparca
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 12 August 2016

Dear Gasparca, thank you for your review, you obviously stayed at our non renovated rooms. The next time we will accommodate you in the deluxe category in order to see the big difference. Greetings From Crete

Reviewed 6 August 2016

We stayed at Castello City for 6 days. This is a very nice hotel, located near the bus station and within 10-12 min walk to the Old City center and three museums, as well as shopping areas We also went to Ammudara beaches by bus...More

Thank viv862015
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 12 September 2016

Dear Sir / Madam, it took us a lot of time and effort to complete the renovation. The result proved us right. Especially the bathrooms are five-star class. The restaurant on the fifth floor is really a place to remember. Thank you for your stay,...More

Reviewed 2 August 2016 via mobile

Nice hotel. The rooms are very clean and especially the breakfast is superb. Really close to the city center and reachable by walk in less than 15 minutes..The only thing that is missing is that the bathrooms dont have an aspirator or window.More

Thank Kej D
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 12 September 2016

Dear Sir / Madam, we really appreciate this nice review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve our services and offer a nice experience to our guests. Thank you for...More

Reviewed 26 July 2016

We loved this hotel in Heraklion. It was about 10-15 minutes to the city center with free parking provided in a nearby parking garage. Our room was spacious and comfortable with an excellent shower and nice balcony. We loved the rooftop terrace breakfasts looking out...More

Thank JennTracy
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 12 September 2016

Dear Jenn Tracy it took us a lot of time and effort to complete the renovation. The result proved us right. Especially the bathrooms are five-star class. The restaurant on the fifth floor is really a place to remember. Thank you for your stay, Greetings...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Breakfast included
Room Service
Free Parking
Hotel Amenities
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Free Parking
Dry Cleaning
Business Centre with Internet Access
Concierge
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$45 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
#2 Best Value Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$45 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
#2 Best Value Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (197)
Room & Suite (65)
Dining (38)
Pool & Beach (1)
Hotel & Grounds (154)
Bathroom (29)
Business Centre & Event Rooms (2)
Questions & Answers
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Lorraine H
31 May 2017|
AnswerShow all 3 answers
Response from Castello_Manager | Property representative |
Dear Mrs. Lorraine, thank you for your inquiry, there is not a hairdresser inside the hotel, but around the hotel, there are plenty, since we are near the center of the city. We can recommend nice hairdressers as soon as... More
1
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Google Translation
AcostaLL
22 April 2017|
AnswerShow all 4 answers
Response from Castello_Manager | Property representative |
Dear Sir / Madam, there is a 24 hours indoor guarded parking around 150 meters from the hotel. You arrive with your car at the hotel, unload your luggage and we will show you the way to the parking. The indoor parking is... More
3
Votes
Google Translation
hexpel
3 June 2016|
Answer
Response from Castello_Manager | Property representative |
Dear Sir / Madam thank you for your question, we provide all kinds of massage in various prices. Our colleagues are well trained women that make equal level of massage.
0
Votes
Google Translation
Room Tips
"Accessible for every where with free parking."
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"The higher up the quieter"
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"Great view from balcony ... it is quite noisy due to traffic but ok if you keep windows/balcony doors closed."
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"External rooms are very noisy, internal rooms lack a view but you can sleep!"
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