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Castello City Hotel

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Traveller (222)
Room & Suite (100)
Dining (46)
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Overview
  • Excellent25%
  • Very good48%
  • Average18%
  • Poor6%
  • Terrible3%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
Jul. 8Jul. 9
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (519)
There are newer reviews for Castello City Hotel
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214 results
Traveller rating
66
91
37
13
7
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LanguageEnglish
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66
91
37
13
7
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All reviewstop floorwhere breakfast is servedvenetian wallstaxi rankrecommend this hotelmodern roomsgreat varietywell located hotelwould definitely stay here againcretan hospitalityrestaurant staffenjoyed my stayair conditioningnight staybed was comfortablethe busper day
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91 - 95 of 214 reviews
Reviewed July 14, 2016

We stayed at Castello City for a week. We liked it very much; I'm sure we couldn't have made a better choice. The people were very friendly and polite, without being uncomfortably pampering. We always found our room tidy and clean and the bathroom well-stocked....More

Thank Alexandru L
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded September 12, 2016

Dear Mr Weland, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve...More

Reviewed July 10, 2016

Our family of 5 stayed at the Castello in June 2016 for one night. The front desk accidentally sent us to the wrong room but they quickly resolved this once we brought this to their attention. As a result of this they discounted the room...More

1  Thank Mai S
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded September 12, 2016

Dear Sir / Madam, there are various room types with various prices. The most economic rooms are the ones without renovation. In October we will finish renovating all the rooms. This is the room type that you booked. The next time that you will visit...More

Reviewed July 5, 2016

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Review collected in partnership with Amoma.com
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded September 12, 2016

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Reviewed June 30, 2016 via mobile

We stayed just for one night but the rooms were clean and very nice, beautiful new furniture. The breakfast was rich and very good and it is served on the last floor, where there is a large terrace and a wonderful view.More

1  Thank FamOsvat
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded September 12, 2016

Dear Sir / Madam, the Fifth Floor Restaurant is a memorable place not only for the view, but for the meals also. We put a lot of attention in setting the menu for the breakfast. We want to offer a complete experience at the rooftop...More

Reviewed June 17, 2016

Indeed it feels like home! I arrived late at night, almost midnight. The night auditor gave me a nice offer for a basic room. The Check-in was very quick, fact convinient for me, as I had a full day and I was really tired. With...More

Thank Dimos M
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded June 23, 2016

Dear Mr Dimos, on behalf of Castello CIty Hotel's team, please allow me to express our gratitude for this nice and empowering review. We assure you that we will continue to evolve and search new ways of improving our offering services. What you are writing...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast included
Room Service
Free Parking
Hotel Amenities
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Free Parking
Dry Cleaning
Business Centre with Internet Access
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$68 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
#3 Best Value Hotel in Heraklion
#8 Luxury Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$68 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
#3 Best Value Hotel in Heraklion
#8 Luxury Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (222)
Room & Suite (100)
Dining (46)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
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Claire S
March 24, 2018|
AnswerShow all 6 answers
Response from Sales C | Property representative |
Hello from Castello City Hotel. All the buses that come and go to West or East Crete have their station opposite the Heraklion port. Near the hotel there is a bus station for the buses that go to the villages south of... More
0
Votes
Lorraine H
May 31, 2017|
AnswerShow all 3 answers
Response from Andreas_Fotakis | Property representative |
Dear Mrs. Lorraine, thank you for your inquiry, there is not a hairdresser inside the hotel, but around the hotel, there are plenty, since we are near the center of the city. We can recommend nice hairdressers as soon as... More
1
Vote
Google Translation
AcostaLL
April 22, 2017|
AnswerShow all 5 answers
Response from Andreas_Fotakis | Property representative |
Dear Sir / Madam, there is a 24 hours indoor guarded parking around 150 meters from the hotel. You arrive with your car at the hotel, unload your luggage and we will show you the way to the parking. The indoor parking is... More
3
Votes
Google Translation
Room Tips
"Expect the usual noise from a city at night, but close the balcony door and put on the aircon if street noise..."
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"We slept with our windows open, so the street noise was quite loud."
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"Accessible for every where with free parking."
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"The higher up the quieter"
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