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The Novotel Vines Resort Swan Valley

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The Novotel Vines Resort Swan Valley
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836 Reviews from our TripAdvisor Community

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Showing 825: English reviews
Albany, Australia
Reviewed 2 days ago NEWvia mobile

Had three night stay and business meet. Well looked after during the day. Rooms neat and tidy and comfortable, no complaints, have improved them since last stayed here. Good fresh food for day time meals. Good variety each day. Better than most I been to around the country. Restaurant (Muscats) was good. Only one disappointing meal. Duck a bit tough....

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Helpful?
Thank Mudguts1
London, United Kingdom
Reviewed 4 days ago NEW

My son and daughter had their wedding at this venue on march 27 2016.... we had many guests from all over the world attending and staying for several days. The booking of the rooms was very difficult and emails from the uk to reserve rooms, were not honoured without a fight. .The wedding was ok but with several problems and...

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Helpful?
Thank EmMeads
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for your feedback. We are sorry that we did not meet your expectations. Kind Regards, Charity C.

Perth, Australia
Reviewed 1 week ago NEWvia mobile

Have stayed here a few times now but only for a 1 or 2 night getaway with my wife. Overall it is a little bit dated compared to international resorts and the service in the restaurant for breakfast was slow. Rooms are ok, nothing flash but nothing to complain about. It is in a very good location close to the...

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Helpful?
Thank TonyB932
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for taking time to share some feedback regarding your recent stay with us. We are glad that you like the location of the resort. Please rest assured that we will address the concerns you raised. Kind Regards, Charity C.

Perth, Western Australia, Australia
Reviewed 1 week ago via mobile

We enjoyed a two night midweek stay. Overall the stay was nice, enjoying the spa each day & relaxing in our room. The standard room was nicely refurbished, unfortunately no bath, but the spa was warm & relaxing. However, breakfast on the first morning at Muscats wasn't as good. The breakfast was a la carte, with the addition of a...

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Thank Jo B
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for sharing about your recent birthday getaway at The Novotel Vines Resort Swan Valley. We are glad that you had an enjoyable and relaxing stay. Please rest assured that we have taken note of your concerns and we will be putting measures in place to address them. We hope to welcome you back again...

Hobart, Australia
Reviewed 1 week ago

Stayed for two (non-consecutive) nights late November in an executive suite and then a standard room. The rooms are large, reasonably well appointed and clean, though some dust build up was evident on door/window ledges. The beds were very comfortable. We ate at Muscat's restaurant on the Friday night and enjoyed the food. The aged beef was delicious. Our room...

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Helpful?
Thank Gilbert L
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for taking time to share some feedback about your recent stay with us. We are very sorry that we did not meet your expectations. Please rest assured that we have taken note of your concerns and measures to address them will be in place to ensure we offer you improved service when you give...

Perth, Western Australia, Australia
Reviewed 1 week ago

Stayed at the Vines in the new refurbished room outside the pool. This was very nice room good size very pleasant decor. We had a nice buffet breakfast. Pool area and spa looked great. There is a room 250 that has a ice machine and drinks and snacks with 2 microwaves. Door key is used to have access. Plenty of...

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Helpful?
Thank Melanie C
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for taking time to share some feedback about your recent stay at The Novotel Vines Resort Swan Valley. We are pleased to know that you enjoyed your stay and found it relaxing. We look forward to welcoming you back again in the near future. Sincerely, Charity C.

Perth, Australia
Reviewed 2 weeks ago

My husband and I stayed at the Novotel Vines for one night to celebrate his birthday. On arrival front of office staff were quick and efficient but not overly friendly. On arriving to our hotel room we found a gorgeous renovated room over looking the courtyard. I am a Accor member so maybe we got a better room because of...

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Thank Melinda8448
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for taking time to provide us with feedback about your recent stay at The Novotel Vines Resort Swan Valley. We are glad to know that overall your stay was great. Please rest assured that we have taken note of the concerns you raised regarding customer service at reception and at the bar. Our sincere...

Woodvale, Perth, Australia
Reviewed 2 weeks ago

We stayed in a room right near the pool and the room size is fantastic comfortably fitting in 2 adults and 2 children. Balcony overlooking the pool was a little small but suitable for what we wanted it for. Pool, spa and amenties are great and the free in-house movies were excellent when it rained all day. Have already booked...

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Helpful?
Thank dancam06
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for taking time to share about your recent experience at The Novotel Vines Resort Swan Valley. We are pleased to know we met your expectations and you enjoyed. Thank you very much for your loyalty. We look forward to welcoming you back again for another comfortable stay. Sincerely, Charity C.

Singapore, Singapore
Reviewed 2 weeks ago

Stayed 2 nights before heading to Perth airport. Overall a pleasant stay in view of the proximity to Wildlife Park & Midland Shopping area. The golf course view is a major plus especially wild birds and kangaroos can be seen from our room. What was disappointing is the regulation that was imposed on the number of devices that can be...

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Helpful?
Thank woeilong
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for your valued feedback. We are sorry that we did not meet your expectations. Our sincere apologies for any inconvenience experienced. Please rest assured we have taken note of your concern regarding the internet connection. Measures to address this matter will be put in place to ensure we prevent similar circumstances from happening again....

Perth, Australia
Reviewed 2 weeks ago via mobile

Stayed overnight Such a relaxing place Meals are really nice, great variety and good coffee offered for breakfast Rooms are modern and bed is large and comfy. Right on the golf course which wasn't noisy at all

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Thank NikkiM81
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, We appreciate the time you took to share about your recent stay at The Novotel Vines Resort Swan Valley. We are delighted to know that we met your expectations and can not wait to welcome you back again for another memorable stay. Kind Regards, Charity C.

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Novotel Vines Resort Swan Valley is in Western Australia's oldest wine growing region, just 35 minutes from Perth city centre. The resort features 103 NEWLY RENOVATED (2015) hotel rooms, 53 apartments, 2 restaurants, 2 bars, Day Spa, a swimming pool, outdoor spa, gym, tennis and squash courts. There is also a 36 hole championship golf course and conference facilities for up to 260 people. ... more   less 

Additional Information about The Novotel Vines Resort Swan Valley

Address: Verdelho Dr, The Vines, Swan Valley, Western Australia 6069, Australia
Region: Australia > Western Australia > Greater Perth > Swan Valley > The Vines
Price Range: $151 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Novotel Vines Resort Swan Valley 4*
Number of rooms: 158
Reservation Options:
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Also Known As:
Novotel Swan Valley The Vines Hotel The Vines
Novotel Hotel Perth
Novotel Resort Perth
Novotel Perth
The Novotel Vines Resort Swan Valley The Vines
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Questions & Answers

Here's what travellers have asked, with answers from The Novotel Vines Resort Swan Valley staff and other travellers.
3 questions
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Questions? Get answers from The Novotel Vines Resort Swan Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the central vineyard have a nice view.”
 of 5 bubbles 357gilbertl, 28 Nov 2016 | Read review
“Rooms with golf course view”
 of 5 bubbles woeilong, 22 Nov 2016 | Read review
“All rooms have views but the lower levels can catch all the noise of the second floor,”
 of 5 bubbles V3860ZLandrewr, 21 Nov 2016 | Read review
“Pet friendly villa”
 of 5 bubbles Seadaz, 20 Nov 2016 | Read review
“Rooms overlooking golf course had nice views of kangaroos”
 of 5 bubbles 90dianef, 2 Nov 2016 | Read review
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