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Holiday Inn Express Canterbury

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Holiday Inn Express Canterbury
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692 Reviews from our TripAdvisor Community

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Showing 620: English reviews
west sussex
Reviewed 9 February 2015

Spent Saturday night there for 1 night as we were visting whistable and Canterbury and then Ashford Outlet centre .This hotel is on the main road and not great outlook or approach but we did know this and it was not that type of break. hot powerful shower, clean room and spotless bedlinen, could set own temperature control on heater...

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Helpful?
Thank travelled24
MalithJay, Manager at Holiday Inn Express Canterbury, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us as we are delighted to see your positive feedback regarding the recent stay. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and hope to welcome you again in the future. Regards, Malith...

Chatham, United Kingdom
Reviewed 1 February 2015

Plenty of positives.....hot powerful shower, clean room and spotless bedlinen, could set own temperature control on heater and/or open the window. Excellent 3 course meal as part of our Groupon Deal of £49 for dinner, bed and breakfast. Nice to have an ice machine in reception and a free newspaper. The staff worked hard at breakfast time, it was incredibly...

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1Thank RootBeerFan
MalithJay, Manager at Holiday Inn Express Canterbury, responded to this review

Dear Valued Guest, Thanks for sharing your experience with us as we are delighted to see your positive feedback regarding the recent stay. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met your needs during your stay. We have also noted your kind comments on things...

porthmadog
Reviewed 31 January 2015

I think its our third stay here now unfortunately not one of our better ones , The restaurant and entrance area have been freshly decorated since our last visit, The bedrooms are fine, nice and clean and warm as we have always found.But the matress on the sofa bed is really uncomfortable which i reported to reception, and watch out...

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Helpful?
Thank Gary H
MalithJay, Manager at Holiday Inn Express Canterbury, responded to this review

Dear Valued guest, Thank you very much for staying at Holiday Inn Express Canterbury. We are very much appreciate your positive comments the new decor and cleanliness of the hotel. Sorry to hear that you did not like our scrambled egg, sausages at the breakfast and the sofa bed. Please accept our apologies if this may have caused inconvenience. So...

Reviewed 28 January 2015

Spent 2 days running courses here. The rooms standard & clean. Staff friendly and helpful, but the food was not so good! What ever was left over from breakfast was served to us for our lunch buffet. Breakfast sausages in a cold tomato sauce and last night's salad and cheese re-plated and virtually the same food 2 days in a...

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Helpful?
Thank Oranged
MalithJay, Manager at Holiday Inn Express Canterbury, responded to this review

Dear Valued Guest, Thank you for taking time to post a review. We are happy to see your positive comments on cleanliness and helpfulness of our staff. Sorry to see you did not enjoy the food. We have documented your comments and forwarded to the right department to take necessary action. Further, please note rates/pricing for meetings are agreed with...

Knutsford, United Kingdom
Reviewed 27 January 2015

I was taking a two night stay on business so I wasn't there for the scenery. It may be a bit unfair but the hotel was right by a Texaco petrol station on the A2, and not in Canterbury. Otherwise it was standard Holiday Inn Express fayre. I ate un unconvincing "Thai" red curry on special with a beer included....

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Thank 510col
MalithJay, Manager at Holiday Inn Express Canterbury, responded to this review

Dear Valued Guest, Thanks for sharing your experience with us. Glad to see you had a good night sleep here at Holiday Inn Express Canterbury. Our location is just close enough for city and attractions but a few miles from the hustle and bustle to give our guests some relaxation. Sorry to hear you had a confrontation with the reception...

Norwich, United Kingdom
Reviewed 25 January 2015

I purchased a two night break through a deals website, to include 3 course dinner for 2 on one night and tickets to visit Cantebury Tales. The hotel is situated on the outskirts of Cantebury which was easy to get to and there is a good P&Ride service for Cantebury which we used. The rooms were clean and comfortable and...

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Thank Treenie438
Colchester, United Kingdom
Reviewed 12 January 2015

I only paid £49 for a double room with breakfast so I did not know what to expect. There was plenty of parking. A good bar area was drinks available. Friendly staff. Good sized rooms with good showers. Breakfast was reasonable and went on to 10.30 on a Saturday. We did not eat there. Wifi was free but not a...

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Thank THEBALDMANOFKENT
MalithJay, Manager at Holiday Inn Express Canterbury, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us. We are so glad that you liked our accommodation facilities, parking and most importantly our valued staff. Thank you for staying and we hope to see you again here at Holiday Inn Express Canterbury Regards Malith Jayathilake Operations Manager

east sussex
Reviewed 30 December 2014

We found this hotel very comfortable, friendly,and clean.we spent a very pleasant Christmas there. We were'nt looking for a Hi-De-Hi sort of time and we were not disappointed. the staff made us feel very welcome. Food. was very good and plentiful. There wasn't much in the way ofChristmas entertainment . it would have been nice to have had some carol...

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Thank flossiegoa
Reviewed 21 December 2014 via mobile

Stayed here 2 weeks ago and it was something of a mixed bag. Rooms were lovely, spacious and clean with comfortable bed and everything you would expect from a budget stay. Very impressed. Reception staff were also swift and efficient at check in and very pleasant. Be aware, phone signal here is dodgy due to location but hotel is aware...

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2Thank Amelia D
IHGCare, Guest Relations Manager at Holiday Inn Express Canterbury, responded to this review

Dear Amelia D, Thank you for staying with us and providing us with your valuable feedback. I am pleased you had a great check-in experience and found our room accommodations highly commendable. However, please accept our sincerest apologies for the condition and cleanliness of our breakfast bar. Please know that this is not reflective of our daily high standards. Your...

Hunstanton, United Kingdom
Reviewed 14 December 2014

nice and warm hotel with very adequate facilities and an excellent shower. staff friendly . food perfectly acceptable especially as breakfast was included with everything except bacon! the only slight drawback is that its a couple of miles out of canterbury.

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2Thank Sheila B

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
A modern 89 room hotel offering well appointed guest rooms with writing desk, TV, Hair Dryer, and Tea & Coffee making facilities. The hotel offers free WiFi, and car parking ... more   less 

Additional Information about Holiday Inn Express Canterbury

Address: A2, Upper Harbledown, Canterbury CT2 9HX, England
Region: United Kingdom > England > Kent > Canterbury > Upper Harbledown
Price Range: $93 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Canterbury 3*
Number of rooms: 89
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Also Known As:
Holiday Inn Express Canterbury Hotel Upper Harbledown
Holiday Inn Canterbury
Canterbury Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Canterbury staff and other travellers.
6 questions
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unitedkingdom
over a year ago
11 months ago
over a year ago
Cambridge, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn Express Canterbury staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“It's off the motorway so a room at the back...”
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“Ground floor to the rear was nice and quiet”
Yanmi19, 20 Mar 2017 | Read review
“away from the road”
641rod002, 1 Mar 2017 | Read review
“If problems with stairs say so as no lift!”
455Douglas1948, 16 Feb 2017 | Read review
“Get a room on the upper floor, less noise from above!”
jacquit293, 13 Feb 2017 | Read review
5 of 5