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Mercure Peebles Barony Castle Hotel

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1,283 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Peebles Barony Castle Hotel
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Showing 1,234: English reviews
Leicester
Reviewed 11 August 2016

We have just returned from a coach trip to the Edinburgh Tattoo stopping at Barony Castle hotel for 3 nights. After reading some of the reviews before we left, I was a little worried at what we may find. However, we found the staff very helpful, the food was more than acceptable and our room was on par with other...

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Helpful?
Thank DavlinLeicester
MercureBaronyCastle, General Manager at Mercure Peebles Barony Castle Hotel, responded to this review

Dear DavlinLeicester, thank you for your review. I am happy to hear your stay with us was truly enjoyable and pleasant. What we perhaps lack in certain areas, we outperform in terms of quality of service, staff friendliness and our award winning food. We fully understand the challenges we are facing and methods we need to deal with those challenges...

Edinburgh, United Kingdom
Reviewed 11 August 2016

My husband and I got married at Barony Castle last August and had the most amazing, memorable day. We recently returned for our 1st wedding anniversary and weren't disappointed! The staff, especially duty manager Jeanette, were all so pleasant and helpful. We stayed in the Tweeddale suite again and this spacious room offers a lovely, romantic setting. The other major...

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Helpful?
Thank aimeeks2
PeeblesBaronyCastle, General Manager at Mercure Peebles Barony Castle Hotel, responded to this review

Dear Aimeeks2, thank you for your lovely review. It is a pleasure to hear that your recent visit to Barony Castle Hotel was so enjoyable. We are working hard to improve our services every day and nothing feels more encouraging than being appreciated for our efforts. We will never stop excelling, I can promise you that. Thank you again for...

Durham, United Kingdom
Reviewed 11 August 2016 via mobile

The grounds of the castle are great and scenic, some good walks,the place is very peaceful.I have only rated it average as the leisure facilities let's it down and I like leisure in hotels, the sauna was not working on my visit and the pool was cold.Handy for getting into Edinburgh on the bus and costs about £9 return.Peebles is...

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Helpful?
Thank John H
PeeblesBaronyCastle, General Manager at Mercure Peebles Barony Castle Hotel, responded to this review

Dear John H, thank you for your lovely review. Indeed, majority of guests who visit us at Barony Castle are coming here for peace and quiet this place is famous for. The location, which is only 35 minutes away from Edinburgh offers the gateway from daily routine and stress we all have to endure. On a different note, I am...

Dumfries, United Kingdom
Reviewed 10 August 2016

We arrived for a spa day with a groupon voucher for treatment and 2 course lunch. Upon arrival the spa reception was unmanned, we returned to main reception and were checked in and sent back down to the spa. The girl gave us clipboards to fill in and we were told to leave them on the desk and go ahead...

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Helpful?
4Thank Michelle D
PeeblesBaronyCastle, General Manager at Mercure Peebles Barony Castle Hotel, responded to this review

Dear Michelle D, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to...

south yorkshire
Reviewed 9 August 2016

We had a 2 night weekend stay. It's in a lovely place. We had room 206. Great views from the 2 windows over the hills. Buffet style Breakfast. Plenty of choice of both hot and cold food. We eat in the restaurant both nights and the food was delicious.There was a wedding on one night but didn't disturb us. This...

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Helpful?
Thank goldenjag
PeeblesBaronyCastle, General Manager at Mercure Peebles Barony Castle Hotel, responded to this review

Dear Goldenjag, thank you for your review. It is a pleasure to hear you have enjoyed your stay. At the end of the day, nothing is more important to us than a satisfied and happy customer. We work very hard to improve the services we provide and your feedback is exactly the sign of appreciation we are looking for. I...

Reviewed 8 August 2016 via mobile

Came for a spa afternoon with my sister. Spa lady was lovely and if I could rate her and the massage separately Id give her 5*. However it's not exactly a spa... The changing rooms are grubby and tired, the pool was freezing, the sauna was broken, one heated swan bed was broken leaving one... It's not really ok to...

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Helpful?
1Thank Rebecca L
PeeblesBaronyCastle, General Manager at Mercure Peebles Barony Castle Hotel, responded to this review

Dear Rebecca L, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking...

North Lanarkshire, United Kingdom
Reviewed 6 August 2016

We had high hopes for our stay at the barony castle. It is a good central location. Bar reception and restaurant has been updated but bedrooms and corridors to rooms is shabby and in need of updating. The bath was small and perhaps suitable for a child or Elf!! I am 5' 3 and was unable to lay down in...

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Helpful?
1Thank Mitchell7171
PeeblesBaronyCastle, General Manager at Mercure Peebles Barony Castle Hotel, responded to this review

Dear Mitchell7171, thank you for taking time in reviewing you recent visit to Barony Castle Hotel. I am sorry to hear it was below your expectations. Please accept my apologies over any inconvenience you had experienced. I just wanted to share a few points with you. Firstly, the Hotel is currently undergoing planned refurbishment and this is why certain areas...

Edinburgh, United Kingdom
Reviewed 6 August 2016

This hotel is beyond dilapidated, but worst of all it was extremely dirty. We were given a room that could only be described as a cupboard. I complained and they moved us to a 'better' one. The bed was ancient and so uncomfortable, bathroom dated and tiny. The carpets were dirty throughout,paint chipped, cracked tiles and food splattered up the...

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Helpful?
3Thank fabporty
PeeblesBaronyCastle, General Manager at Mercure Peebles Barony Castle Hotel, responded to this review

Dear Fabporty, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback irrespective of its nature that is important ot us. I do dissagree with most what has been said, but I think that everyone should have a right to express their opinion. Negative feedback allows us to understand...

Reviewed 6 August 2016

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Helpful?
Thank Gary G
PeeblesBaronyCastle, General Manager at Mercure Peebles Barony Castle Hotel, responded to this review

Swindon, United Kingdom
Reviewed 5 August 2016 via mobile

What a beautiful breathtaking hotel The drive up to the hotel is lovely and seeing the hotel approaching you is breathtaking Very clean and well presented All staff were very friendly No complaints about breakfast, varied selection however we think it was expensive compared to other hotels We ate in the bar in the evening and the food was lovely...

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Helpful?
Thank DawnW141
PeeblesBaronyCastle, General Manager at Mercure Peebles Barony Castle Hotel, responded to this review

Dear DawnW141, thank your for your short and lovely review. I am very delighted to hear your stay was a true success. I am sure my staff will be excited no less. August is the most important month and having in mind how busy the Hotel is, positive feedback serves as an encouragement for us all to move further. The...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Mercure Peebles Barony Castle Hotel

Address: Eddleston by Peebles | Scottish Borders, Eddleston EH45 8QW, Scotland (Formerly Barony Castle)
Region: United Kingdom > Scotland > Borders > Eddleston
Price Range: $68 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Peebles Barony Castle Hotel 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Barony Castle Hotel Eddleston
Barony Castle Hotel Peebles
Barony Castle Peebles
Mercure Peebles Barony Castle Hotel Eddleston, Scotland, UK
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Peebles Barony Castle Hotel staff and other travellers.
13 questions
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Questions? Get answers from Mercure Peebles Barony Castle Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we were in 301 the room was well positioned so you had no noise from function/restraunt/spa end best bed ever best sleep for a long time”
 of 5 bubbles carolmG839HG, 20 Nov 2016 | Read review
“Some rooms may cause difficulty in accessing”
 of 5 bubbles gcmackay, 13 Nov 2016 | Read review
“Any room would be fine”
 of 5 bubbles sheila197, 6 Nov 2016 | Read review
“Rooms at front or near stair are very noisy not sure about rest of hotel but other people complained about noise in other rooms.”
  • Broken leg on chair
  • Damp patch
  • Broken bath panel
  • Damp patch
 of 5 bubbles Tracie71, 4 Nov 2016 | Read review
“Rooms looking over the garden are good”
 of 5 bubbles franb336, 1 Nov 2016 | Read review
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