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Hotel Carlton

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Hotel Carlton
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339 Reviews from our TripAdvisor Community

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Showing 224: English reviews
Salzburg
Reviewed 9 October 2016

Just a few minutes walk from the train station and the hotel itself has an old, gorgeous atmosphere. But my room had a window facing the other rooms, which means you could visit the neighbors walking on the flat roof and therefore i could not keep the window open and it was a little sticky. The room itself was nice,...

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Helpful?
Thank Sarichan
GwendolyneSchommer, Responsable relations publiques at Hotel Carlton, responded to this review

Dear Sarichan, I would like to thank you for your comment. We have taken note of all your comments and I want to apologise that you weren't satisfied with your room. If you decide to visit us in future, we would be delighted to give you a room which suits you better. We hope to have the opportunity of welcoming...

Leuven, Belgium
Reviewed 8 October 2016

Hotel Carlton is an older but well maintained hotel. The rooms are spotless clean, with a good bed and some nice features like a water kettle and a widescreen tv with more than 50 channels. The bathroom is modern and offers a good shower. WIFI is free of charge but slow. The breakfast buffet offers a nice choice and is...

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Helpful?
3Thank Pieter_3010
GwendolyneSchommer, Responsable relations publiques at Hotel Carlton, responded to this review

Dear Pieter, Thank you very much for posting such a good comment about the service and in general about the hotel. All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at Hotel Carlton Luxembourg. We hope to see you again. Best regards, Hotel Carlton Luxembourg Team

Auckland, New Zealand
Reviewed 2 October 2016 via mobile

Hotel Carlton has a beautiful lobby. The rooms are a bit dated with very squeaky floors but absolutely fine to stay in. However, we did have a bit of a odd experience, which could have turned out to be a bit of a security risk. The man at reception gave us our room key and we went to our room...

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Helpful?
1Thank MayNeihana
GwendolyneSchommer, Responsable relations publiques at Hotel Carlton, responded to this review

Dear MayNeihana, Thank you very much for posting such a good comment about about the hotel. We want to apologise for the inconvenience caused with the room. It is something that should not happen in any case and we are doing our best to take the appropriate measures to avoid these problems in the future. We hope to see you...

Reviewed 22 September 2016

The Hotel is Adequate, and comes up to satisfactory standards but could be so much better with some more attention to detail. The Room we had on the first floor was again adequate although small, It was fairly hot when we went so needed to have the window open which faced the main street which was noisy throughout the night....

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Helpful?
1Thank gary h
GwendolyneSchommer, Responsable relations publiques at Hotel Carlton, responded to this review

Dear Gary, I would like to thank you for your comment. We have taken note of all your comments. Please, be sure that I will carry out an investigation in order to take the appropriate measures to fix all the problems in future. I apologize to you, and sincerely, I hope to have the opportunity of welcoming you again. It...

Reviewed 22 September 2016 via mobile

When we walked into the hotel, you could hear a pin drop. There were no guests and nobody at the reception desk. After 5 minutes of waiting, we started calling out loud "hello, hello!" but to no avail; it took another 5 minutes for the receptionist to return to the front desk. Check in was difficult because the receptionist spoke...

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Helpful?
1Thank Kevin M
GwendolyneSchommer, Responsable relations publiques at Hotel Carlton, responded to this review

Dear Kevin M, We are really upset that you didn't have a good experience at our hotel, and we really regret it. We have taken note of all your comments and want to apologise for the waiting time at the reception. The fill out form with the personal information is mandatory in luxembourgish hotels. We know it is annoying, but...

Toowoomba, Australia
Reviewed 14 September 2016

We have just had three very comfortable nights here. The staff were very friendly and accommodating. Although continental, the quality of the breakfast was more than satisfactory. The hotel is an easy stroll from the train station. When the receptionist saw the amount of luggage we had he suggested that we change to a twin room to give us more...

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Helpful?
1Thank Jon W
GwendolyneSchommer, Responsable relations publiques at Hotel Carlton, responded to this review

Dear Guest, Thank you very much for posting such a good comment about the service and in general about the hotel. All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at Hotel Carlton Luxembourg. Thanks a lot for your comments of improvement, we know that the...

Billings, MT
Reviewed 21 August 2016

Positives: Good location wifi free breakfast VERY helpful staff Elevator to help with stairs (hard to find in Europe!) Down sides: Breakfast could be a bit more robust. Cheese selection was Babybel's only, fruit was apples only and they were really old. Otherwise, it was ok. cancelation policy is frustrating. Airlines delayed us and the hotel wouldn't work with us,...

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Helpful?
Thank Coralee G
Reviewed 11 August 2016 via mobile

The staff were incredibly rude and unhelpful. I had an issue with the wifi and although one staff member was understanding and apologetic the manager was not! Rather than admit there was an issue in the building he blamed me. I made him aware of this and he didn't care and said "I am 54 years old and I am...

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Helpful?
Thank Kelly P
Arundel, United Kingdom
Reviewed 5 August 2016

We were greeted by a happy, helpful gentleman whose English was not as good as younger people, but he was a really nice man. The room was clean and comfortable and the hotel was within a kilometre of the heart of the old city. Breakfast was also to a high standard. Highly recommended stay, I'd definitely go back

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Helpful?
Thank roadrocket1398
Pendleton, Oregon
Reviewed 20 July 2016

Great little hotel for an easy walk to the middle of town and the attractions in the center. The neighborhood seems a little rough, but probably not more than you would expect in the middle of any city. Clean room and nice breakfast. Friendly staff. Free WIFI signal comes from the train station (I think).

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Helpful?
Thank Michael L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
CENTRAL. QUIET. BEAUTIFUL. Hotel Carlton is perfectly located in the heart of Luxembourg City and welcoming their guests since 1932. This family run hotel in Art Deco Style will make you feel at home during your business trips and getaways. Breakfast and WIFI included. Parking is available, but must be booked in advance. (20€ per day) ... more   less 

Additional Information about Hotel Carlton

Address: 7 Rue de Strasbourg, Luxembourg City 2561, Luxembourg
Region: Luxembourg > Luxembourg District > Luxembourg City
Price Range: $130 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Carlton 3.5*
Number of rooms: 49
Reservation Options:
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Also Known As:
Carlton Hotel Luxembourg City
Hotel Carlton Luxembourg/Luxembourg City
Hotel Style:
#4 Best Value Hotel in Luxembourg City
#8 Family Hotel in Luxembourg City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Carlton staff and other travellers.
6 questions
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Knoxville, Tennessee
5 months ago
Pittsburgh, Pennsylvania
7 months ago
Pittsburgh, Pennsylvania
7 months ago

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Questions? Get answers from Hotel Carlton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 3rd floor overlooking the street. We didn `t have any problem with street noise. I think all the rooms are good.”
  • spotless clean bathroom...
  • Comfortable rooms...
 of 5 bubbles margarida, 30 Dec 2016 | Read review
“Quiet rooms are towards the yard”
 of 5 bubbles EUtraveller1978, 5 Dec 2016 | Read review
“We had a room with a bathtub on the 1st floow - it was nice.”
 of 5 bubbles 19antus, 6 Nov 2016 | Read review
“I recommend No rooms on the first floor”
  • You can visit your neighbor from outside...
  • the Bathroom is clean
  • the room itself is fine
 of 5 bubbles Sarichan, 9 Oct 2016 | Read review
“Room 311 is great.”
 of 5 bubbles 698JonW698, 14 Sep 2016 | Read review
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