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Hotel Mercure

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Hotel Mercure
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342 Reviews from our TripAdvisor Community

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Showing 48: English reviews
London, United Kingdom
Reviewed 26 June 2016 via mobile

As always a pleasant stay in this fab hotel. Staff are alway courteous and locally knowledgeable. The rooms are clean and well appointed and also has a spar on the 5 th floor. The food in the restaurant is exceptional and @ only €20 for as much as you like is extremely good value. I'll be back

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Helpful?
Thank vinniethespark
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear vinniethespark; Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments like this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting.

Edinburgh
Reviewed 23 May 2016

Disappointed to find the restaurant closed and you have to eat at Novotel next door. The hotel was very convenient for walking the city, the rooms were spotless but the breakfast was very basic and disappointing, and certainly not worth the €13 each.

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Helpful?
Thank Nicola B
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear Nicola B; Thank you very much for your comment. We regret that your stay has not been entirely pleasant as we'd like because. We work hard every day to overcome the expectations of our clients and all the opinions are importants to know our weaknesses and virtues. Hoping that this incident does not cause you to lose confidence in...

Brussels, Belgium
Reviewed 19 December 2015

Decent hotel, but no more than that. Not impressive overall. Nice swimming pool and sauna though, if not too crowded. Good location, in the centre of the city, close to shops, bar and the historical centre.

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Helpful?
1Thank Kristof L
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear Kristof L; Thank you for taking your time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; allow me to express our sincerest apologies. All our efforts are focused on the satisfaction of our customers and in fact we are working on the renovation of our...

County Londonderry, United Kingdom
Reviewed 8 November 2015

Very dissatisfied. Hard beds. Poor resturant choice. Tired deciration. Not worthy of the brand, and the price charged. Hotel seemed to go out of its way to be unhelpful but in a polite way. Loads of French attitute to problems.

Review collected in partnership with Accorhotels.com
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2Thank suet385
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear client; Thanks for your comments and our sincere apologies for not fully meet your expectations. We understand that we must make improvements to achieve full satisfaction of our customers. For this reason we wish to inform you that we are studying some changes to continue the improvement process that we hope will lead as soon as possible , to...

London
Reviewed 8 November 2015

Steak, Drink and a Film - three strikes and we were gone ! Booking on the internet for the hotel was easy on the Accor website. We have stayed in Andorra on a few occasions in the past, and wanted to go to this hotel for the location and the brand. It was to be a special birthday treat. The...

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Helpful?
Thank Tony058
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear client; Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to...

Barcelona, Spain
Reviewed 1 October 2015

Review collected in partnership with 7Ideas.com
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Helpful?
Thank 803Caroline
Prestigi H, Departamento Comercial at Hotel Mercure, responded to this review

Olot, Spain
Reviewed 21 July 2015

The room was big and clean. Food in the line of 4 star hotels. It is necessary more people in reception on Sunday, just one. Very big indoor park for childs. Interesting indoor spa. Situation not bad.

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Helpful?
Thank Adria1976
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review
Google Translation

Estimado Adria1976; Antes que nada, permítanos agradecerle por habernos escogido como destino para sus vacaciones y darnos la oportunidad de...

Tel Aviv, Israel
Reviewed 1 July 2015 via mobile

The hotel is very old. The Wifi in the room did not work and the staff did not do anything about that. The breakfast was OK. The location is great The facilities are as expected . The swiming pool is very small.

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Thank Yigal D
Reviewed 30 June 2015 via mobile

The staff are not friendly or welcoming. We were 5 on motorcycles, in our leathers. We took 10 mins to park the bikes, It took 20 minutes to checking, it was hot. The only person smiling was the lady in the Novotel bar next door. This place is very dated and they turn off the air con at night, so...

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Thank Brent W
Bristol, United Kingdom
Reviewed 4 May 2015

An average hotel, centrally located in Andorra-la-Vella. It's convenient for the bus station, and lies about 10-15 minutes walk from the historic centre in one direction, and the Caldea spa in the other. The whole city is surrounded by mountains so views are nice when the weather is clear. The room was clean although smelt a bit of cigarette smoke...

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Helpful?
Thank FearfulFlyer2

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
172 air-conditioned rooms including 12 non-smoking rooms and 7 disabled rooms. Located in the financial and commercial centre. Features 3 restaurants, a bar, a private car park and a fitness center (swimming pool and sauna). ... more   less 

Additional Information about Hotel Mercure

Address: Carrer de la Roda, Andorra la Vella AD500, Andorra
Region: Andorra > Andorra la Vella Parish > Andorra la Vella
Price Range: $148 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mercure 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Mercure Andorra La Vella
Hotel Mercure Andorra/Andorra La Vella
Hotel Style:
#10 Luxury Hotel in Andorra la Vella
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Mercure staff and other travellers.
8 questions
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Questions? Get answers from Hotel Mercure staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would think all rooms are of a high standard.”
 of 5 bubbles Londontraveller, 4 Nov 2016 | Read review
“Rooms very dull and the furniture is not very attractive.”
 of 5 bubbles 803Caroline, 1 Oct 2015 | Read review
“The Family Suites are lovely”
 of 5 bubbles Keaveys, 30 Jul 2013 | Read review
“WiFi log-on will accept any name.”
 of 5 bubbles 8002reverse, 14 Jun 2013 | Read review
“ask for the room that faces the courtyard. there are no super views in any room but the courtyard view is much quieter. also make sure they do not put you next to the elevator.”
 of 5 bubbles keen_traveller495, 18 Jan 2012 | Read review
5 of 5