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The room that we got is dirty and old with broken furnitures. Much different from their pictures in this website. When I confronted the reception regarding this matter they were impolite and rude. Not recommended!!!
Big hotel just in the city center for Andorra but the room is dirty and smelly. We stayed for just one night but could not wait to leave. Breakfast is another thing that you can skip it because it is not good at all. It...More
Thank Maíra B
Management response:Responded 16 July 2017
First of all, we would like to thank you for choosing the SERHS Cosmos hotel for your holidays, as well as the time spent sharing your opinion on TRIPADVISOR.
We regret that the stay did not meet your expectations. We note the aspects related to...More
The hotel was acceptable for the price paid - it looked great on arrival, shiny reception.
On the positives the parking was secure (although cost 15 euros on top of room price). The location was good, giving good access to the main town. Our room...More
Response from SERHSHotels, Director de Relaciones con Clientes at Hotel & Aparthotel CosmosResponded 17 May 2017
Thank you very much for leaving your comment on TripAdvisor.
Fist of all, we want to thank you for choosing our hotel for your stay in Andorra.
We take note of each of your comments, and we hope that on another occasion you...More
We traveled from Toulouse to Arinsal by car. The journey time was 3 hours and we had two tolls costing 11 euro in total one way. Andorra is high so check the weather as if you don't have snow chains you may not make the...More
Thank kerry A
Response from SERHSHotels, Guest Relations Manager at Hotel & Aparthotel CosmosResponded 3 April 2017
First of all, thank you for choosing our hotel for your stay and for sharing your wonderful opinion with us and the rest of travelers. We love reading your kind words regarding our installations, amenities and services. We are really lucky to have...More
The staff it's not polite not helpful it's like they don't care for customers I stayed for one night and I wouldn't stay there again even if it were for free. The beds not comfortable at all. At the check in we had to wait...More
Thank Javier Z
Response from SERHSHotels, Director de Relaciones con Clientes at Hotel & Aparthotel CosmosResponded 13 January 2017
First of all, thank you for choosing the Hotel-Aparthotel SERHS Cosmos for your stay in Andorra. We are really disappointed to read that you did not have a good experience with us.
As the front desk staff told you, the check-in is allowed...More
US$48 - US$174 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Escaldes-Engordany Parish >
Also Known As
Hotel & Aparthotel Cosmos Andorra/Escaldes-Engordany