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Hotel Piolets Park & Spa

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694 Reviews from our TripAdvisor Community

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Showing 251: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 March 2013

Food is bad for a four star hotel. Choice is limited and food not properly cooked in some instances. General facilities good as is location although the ski locker/shuttle is manic especially with some foreign nationals who don't appreciate the concept of a queue! I opted to rent a locker at the gondola station which whilst at 50 euros was... More 

1 Thank palmsprings08
Relaciones Públ... P, Director de Relaciones con Clientes at Hotel Piolets Park & Spa, responded to this review

Dear guests First of all, many thanks for taking the time to share your thoughts and experiences, although some of them were not totally positive. Please accept our apologies for not meeting your expectations at your stay. We have many food options at restaurant both breakfast and dinner, it is a real pity you did not like it very much,... More 

Newton Abbot
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 February 2013

My nine year old son and I had an excellent stay here over the half term week. The staff here are super friendly and the kid's room, open between 4 and 10pm was an unexpected treat. My son made lots of new friends and, as a single parent, I had lots of time to relax with my book. We will... More 

3 Thank lovelygrey
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review

Dear guests Thank you very much for your feedback we are so delighted that you had an enjoyable stay with us, even more your lovely nine years old son. We are extremely pleased to hear that he could spend a nice time and could make a lot of friends. It is very important to us, to try to create the... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2013 via mobile

We are a family of four with 2 young boys. On arrival (driven from Barcelona Airport - 3 scenic hours) we sere impressed by the service of all the staff. Particularly Mat a young guy who anticipated our needs and could not have been more helpful. There was a misunderstanding regarding our booking with no obvious blame. The Hotel responded... More 

1 Thank RogerF7
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review

Dear guests Thank you very much for staying with us and for your feedback. It is lovely to know that you enjoy your stay, and we are really happy you found our staff helpfull at all time. I should be delighted to meet and welcome you personally in your next visit. We are so pleased to know that you consider... More 

Kendal. UK
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 February 2013

We have just returned from our family ski holiday, all I can say is the hotel food has improved since last year it is a little hotter than last year. Which is a great thing. We wrote a report on the hotel last year. Which I still stand by. I don't think you can get a better hotel at the... More 

1 Thank Collinfield
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review

Dear customers It is great to know that you have chosen again, another year as a place to spend your holiday, there is nothing more gratifying for us! It's a good opportunity for us that customers can compare their different experiences in different years, because they can indicate and let us know which improvements have been made and all we... More 

London, United Kingdom
Level Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 February 2013

Having been to Soldeu for the past two years staying at the Sport Hotel both times, we thought we would try a different hotel in the same location. Piolets Park and Spa is a modern hotel with good facilities. The rooms are spacious which included a small seating area allowing you to relax rather than having to sit on the... More 

1 Thank FVC
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review

Dear customers We are pleased you have spent the time to leave your comments about your recent stay at Ahotels Piolets Park & Spa. As you say, it is a modern and contemporary hotel with spacious rooms and where everything has been designed to enjoy a few days of rest and comfort. Unfortunately, despite having a free shuttle service to... More 

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 February 2013 via mobile

Lovely modern looking hotel. Great bar staff and lovely Gin and Tonics! The hotel lacks the personal touch in my opinion. Booked through Inghams. Buffet food was always varied and of a good standard. Staff weren't aware of inghams package deal so we constantly had problems trying to order our "free drinks" With our meal. Rooms are very nice but... More 

1 Thank NatnDaveAllen
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review

Dear guests Thank you very much for chearing with us your experience about your holidays. In fact Ahotels Piolets Park & Spa it is a concept of a modern hotel with nice rooms and different services that we offer to our clients to make their stay easier and more comfortable. We are very proud about our staff as they can... More 

Newport, South Wales
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 February 2013

We have just returned from a week in Soldeu (26/01-02/02) and have had a fantastic time. Having read the reviews on this hotel I must admit I was a little bit worried as to what greeted us, but i shouldn't have been as the hotel lived up to it's 4 star rating. We stayed in one of the appartment rooms... More 

2 Thank Headbangers
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review

Dear guests First of all we would like to thank you for the trust in Piolets Park & SPA, especially after reading different comments on line about our services and making up an idea in advanced of the hotel. We also thank you for us the opportunity to create your own opinion after having your holidays. Thank you very much... More 

Hamburg, Germany
Level Contributor
169 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed 30 January 2013

You will reach the Hotel, welcome is very good and friendly, the luggage you have to do by yourself, ok from parking to the very closed elevator, the room very standard, not more, the cleaning ok, but not more, after this you get the first impression of low budget and no care for service and quality, and you dont know... More 

1 Thank N-Joy-Bleisure
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review

Dear clients It is extremely value for us having this information about your opinion in order to improve our weaknesses. We are terrible sorry for the impressions you have found of our hotel. Our main goals are to get the 100% guest´s satisfaction and high quality in all the services we offer. We are so sorry to know that none... More 

Moraira, Spain
Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 26 January 2013 via mobile

Stayed here for a week in january. Generally it was a good hotel, weather was very snowy and did manage to break my ankle on the slopes though the hotel did kindly lend me a wheelchair which was a godsend as I wouldnt have got out of the hotel without it for 4 day's. The meal choice was good let... More 

1 Thank Tinkerbelinda
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review

Dear clients We are terrible sorry you broke your ankle on the slopes, it happens very often . I glad it had not ruined your holidays very much and you could do other alternatives at the hotel such us the spa. We are sorry to know as well that you had a problem with the door of your room. Our... More 

Waterford, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 January 2013

Stayed at this hotel week ending 20th January 2013 with two teenagers and a 10 yr old. The staff at reception were very helpful and courteous, even though we had to wait for our room to be ready. The room was clean but a bit on the small size, it was grand as we skied all day and the swimming... More 

3 Thank Anne W
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review

Dear Guests It is our bigger pleasure that our clients shear the experiences, they had during their holidays. We are very appreciated by the change you gave us choosing Piolets Park& Spa as the hotel where to saty during your holidays. We would like to thanks you for your kind words. We are very glad you have been satisied. We... More 

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Room/Suite (17)
View from Room (13)
Pool/Beach Area (7)
Business Centre/Function Rooms (3)
Family/Play Areas (7)
Dining (14)
Bathroom (5)
Other (66)

Management photos: Courtesy of the property manager

All Management Photos (53)
Hotel & Grounds (10)
Room/Suite (5)
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View from Room (1)
Family/Play Areas (8)
Pool/Beach Area (10)
Dining (16)
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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
4* mountain hotel, ideal for mountain lovers, families and a relaxing short break. It is situated 300 m away from the biggest ski station in southern Europe, Grandvalira and 18 km from Andorra la Vella with more than 1.500 shops. Hotel has 150 rooms. 76 Premium rooms completely renewed during 2016. All rooms have views onto mountains. Typologies available: double, triple, quadruple and suite. Buffet style restaurant with views onto the mountain and 8 show cooking areas. Lounge Bar with terrace. Mountain Wellness & Spa with dynamic swimming pool, indoor whirlpool, outdoor whirlpool, sauna and hammam. 7 health and beauty treatment cabins. Massage under request. Gym overlooking onto mountains. Kids' Club. Ski Room 100% renovated. Free shuttle to Soldeu ski station during winter. Sports shop with rental and sale. Outside car park and indoor garage. Room service. 24-hour reception. WIFI. ... more   less 

Additional Information about Hotel Piolets Park & Spa

Address: Carretera General 2, 19, Soldeu 100, Andorra
Region: Andorra > Canillo Parish > Soldeu
Price Range: $134 - $730 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Piolets Park & Spa 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ahotels Piolets Park And Spa
Ahotels Piolets Park Hotel Soldeu
Ahotels Piolets Park Soldeu
Hotel Style:
#1 Family Hotel in Soldeu
#2 Ski-In / Ski-Out Hotel in Soldeu
#2 Spa Hotel in Soldeu
#2 Luxury Hotel in Soldeu
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Piolets Park & Spa staff and other travellers.
7 questions
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Questions? Get answers from Hotel Piolets Park & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They all seem to have mountain views”
 of 5 bubbles 838melanieb, 13 Apr 2016 | Read review
“Floor 5 has the furthest reaching views”
 of 5 bubbles Fincher, 15 Mar 2016 | Read review
“All the rooms seem to have a good outlook to the mountains.”
 of 5 bubbles denboy938, 15 Mar 2016 | Read review
“Best views are facing slopes of soldeu ski resort immediately across the road”
 of 5 bubbles U40PAsharonm, 9 Mar 2016 | Read review
“Higher floors we had rooms on the road side when the windows are open it can disturb but you get used to it very quickly”
 of 5 bubbles TonyY717, 15 Feb 2016 | Read review
5 of 5
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