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Mercure Salzburg City

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#24 of 132 Hotels in Salzburg
Certificate of Excellence
GreenLeadersBronze level
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Mercure Salzburg City
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984 Reviews from our TripAdvisor Community

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Showing 462: English reviews
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Airlie Beach, Australia
Reviewed yesterday NEW

We really enjoyed everything about our stay. we asked and got a room high up with a view. The hotel is close to both the old town area and the station which was ideal for us. The room was very comfortable and the staff were most welcoming and helpful.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Ian P
London, United Kingdom
Reviewed 6 days ago NEW

Nice, modern hotel, and perfect for what we needed as we were driving around in Austria and needed a comfortable hotel with parking. It's situated in a quiet area, so it's not much going on and as everything closed, we had dinner at the hotel restaurant, which was really nice too. Would recommend or a short, couple of night stay,...

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Helpful?
Thank zecuritas
Karachi, Pakistan
Reviewed 2 weeks ago via mobile

Look and feel is that of a 3 star at the very best. Hotel feels very outdated. Room size very much a 2 or 3 star. Disappointed that our children are not in a connecting room. That's not very intelligent of management. Bathroom is OK, bit worn out. Quality of toiletries is that of a public washroom, toilet paper was...

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Helpful?
Thank nchammmer
George Town, Malaysia
Reviewed 2 weeks ago

Great check in experience with informations given on the hotel, surroundings and city. The hotel is situated in between Salzburg Hbf and city centre with 10minutes easy walk. Recently refurbished modern room and bathroom with view overlooking a garden. The hotel bicycle rental is €3 per hour. A good alternative is the Salzburg Citybike which is free on the first...

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Helpful?
Thank esooi
Chesapeake, Virginia
Reviewed 19 March 2017 via mobile

Picked this hotel from Hotels.com deal...and because my spouse had stayed at Mercure hotels in Japan. 14 minute walk to bridges to old city....but easy walk...about half on pedestrian only shopping street...friendly staff....clean and roomy...modern...comfortable bed (double)...parking onsite (12€/n but convenient)....very good breakfast...also about 12€/person....but good enough to carry thru most of day...and not much close, as hotel is in...

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Helpful?
Thank RNR_Chesapeake
Jan M, General Manager at Mercure Salzburg City, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

London
Reviewed 15 March 2017

Pleasant fresh modern decor, lots of space, friendly staff, hand-written note in the room. All in all we expected a nice stay and had a lovely one. Salzburg is a pretty and prett small city, the Mercure City is about a 10 min walk was from the river and the touristic center (e.g. Mirabell Gardens).

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Manar H
Jan M, General Manager at Mercure Salzburg City, responded to this review

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another great journey with us....

Reviewed 14 March 2017

Good hotel, about 1km from the main train station. Hotel is in quiet area of town, but safe area. Even though the deluxe room is more expensive, upon arrival we had to downgrade to a superior room as the deluxe was too small. We were not provided with a refund for the difference which was dissapointing. Surprising that the cheaper...

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1Thank EmL26
Jan M, General Manager at Mercure Salzburg City, responded to this review

Dear guest, Thank you for telling us about your experience at Mercure Salzburg City. We are sorry our front office staff told you wrong information. Please accept my sincerest apologies. Of course we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity...

Mauritius
Reviewed 1 March 2017

Was recommended this hotel after a stay at Munich adagio. The day after we arrived I realized my perfume bottle was missing , and as my husband was in the shower saw a pice of glass in the bathroom!!! I also saw another rather big piece under the sink but even worse specks on the carpet outside . We informed...

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Thank Nomita D
Portsmouth, United Kingdom
Reviewed 16 February 2017

Clean was hotel It was Reasonably well placed. The older parts of the city could be walked to but did take about 20-30 minuets depending on where you wanted to go.hotel was situated in a quite part of city. Very helpful staff always willing to respond. Good English was spoken. Very good service in restaurant. The breakfast of a good...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank rowenap175
Jan M, General Manager at Mercure Salzburg City, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Salzburg City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

Ottawa, Canada
Reviewed 13 February 2017 via mobile

I have been here a few times but this time was a bit frustrating. The female check in clerk won't check you in even though our room was ready before hand. So the gentleman checking us in was swamped with a lot of admitted groups. Felt bad for him because it looked like He was coming on to a mess....

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Helpful?
1Thank raebray
Jan M, General Manager at Mercure Salzburg City, responded to this review

Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Mercure Salzburg City Le Sel
Mercure Salzburg City Le Sel
Cuisines: European, Austrian, International, Central European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Mercure Salzburg City Hotel is situated in peaceful, leafy surroundings, not far from the hustle and bustle around Mozart & Co. Whether you're visiting the Salzburg Festival or the Red Bull Arena, the hotel is in the ideal location, easily reached bypublic transport or by car. Those who yearn for indulgence and peace in between soaking up art and culture or attending seminars and meetings will get what they are looking for in the Le Sel restaurant - prized for its cuisine and fine wine.. ... more   less 

Additional Information about Mercure Salzburg City

Address: Bayerhamerstrasse 14A | Bayerhamerstrasse 14/A, Salzburg 5020, Austria
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Price Range: $116 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Salzburg City 4*
Number of rooms: 121
Reservation Options:
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Also Known As:
Mercure Salzburg City Hotel Salzburg
Accor Salzburg City
Hotel Style:
#3 Green Hotel in Salzburg
#19 Luxury Hotel in Salzburg
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Salzburg City staff and other travellers.
13 questions
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Questions? Get answers from Mercure Salzburg City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
N111kkx, 31 Jan 2017 | Read review
“Had a nice room at the front, although none have mountain or sea views”
MikeWinks, 1 Jan 2017 | Read review
“Facing the mountain at the back.”
  • Twin bedroom
Y9389CDpaulam, 11 Dec 2016 | Read review
“Double room”
TurgayT_12, 11 Dec 2016 | Read review
“Away from children's play area”
lizzie12, 29 Oct 2016 | Read review
5 of 5