The staff, location and services offered were irreproachable. (cleanliness, courtesy, music in the hotel's restaurant, positioning near the Center of Innsbruck.) The spa space was perfect after a day of ski.
if you read bad reviews about the staff and raving ones about the rooms, the spa and the pool... it seems about right, wen you are a german tourist or a part of a big group. if you want a servile but disingenious attitude, go elsewhere. but if you can stand reasonably well…
An other year staying in this great Hotel and it just gets better with the time. Just wanted to say that after the renovations your rooms look fantastic. the swimming pool and SPA just great especially after a long day on the slopes , the food delicious and with a good verity as…
The staff could not have been nicer, friendlier or more helpful. Very clean. An easy walk to buses going to different ski resorts. Central location to all-things Innsbrook. Food was great. We would stay here again.
First I have to say that communicating with the staff of this hotel is laborious as their knowledge of English is bad which is unusual for a 4*hotel. We have had to change 3 times of bedroom due to building noise, toilet facing your bed with glass door lack of various elementary…
"Avoid at all costs"
"Ask for a quiet room off the main street."
"A light sleeper, during the Christmas Market time, try not get a room over looking the road to the Markets. It does become a little noisy."
"Ask for the new section."
"the rooms were big and the 42" tv plus the shower were so helpful and make us feel like home and more better i guess!!!"