We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Mercure Wien Westbahnhof

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Mercure Wien Westbahnhof
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

934 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hotel Mercure Wien Westbahnhof
See the most recent reviews
Showing 324: English reviews
Zurich, Switzerland
Reviewed 10 April 2014

I enjoyed my stay at this hotel due to very helpful and friendly staff and a good breakfast well worth the few extra Euros. Location is perfect, just where you need to be if you arrive or depart by train from/to Westbahnhof. Not acceptable was the internet service - it mostly did not work and I wasted a lot of...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank klaus-asia
dawa
Reviewed 3 April 2014

i had a standard room which was kind of small and smelly but nothing really extreme.. the rooms was not noise isolated ...the location of the hotel is good as it is near to westbanhof station which is central station with lots of connections and near to the city center, breakfast was good with a lot of alternatives .no wifi...

 Report
Helpful?
Thank fateema
Luxembourg City, Luxembourg
Reviewed 25 March 2014

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Mihai1978
Warsaw, Poland
Reviewed 23 February 2014

The junior suite was too small with an extremely low ceiling. The room was claustrophobic and not sound proof. The driveway to the underground parking is so narrow that it's a nightmare to go inside. Overall, an extremely disappointing experience for a so called "four star" hotel!!!

 Report
Helpful?
1Thank Siraj S
ThomasTasler, Rooms Division Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We feel very sorry that you were not satisfied with the size of our Junior Suites. Our Junior Suites offer beetween 30...

Bangkok, Thailand
Reviewed 22 February 2014

We have stayed in standard room during our Europe trip in Jun 2013. The room is quite ok, nothing to complain. Staffs are also Asian-friendly. The location is superb as it is very near the Westbahnhof (train station). This makes this hotel an ideal alternative for international tourists. Also, since we have spent most of the time travelling the city,...

 Report
Helpful?
Thank Mai L
ThomasTasler, Rooms Division Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Dublin, Ireland
Reviewed 18 February 2014

The hotel is right beside the Westbanhof station, which also has lots of other transport connections, including the U-Bahn and several trams. This makes it an ideal location from which to explore Vienna and its surrounds. The price / quality ratio is also not bad, putting it into the good value for money category. The standard rooms are quite reasonable,...

 Report
Helpful?
Thank Dec105
ThomasTasler, Rooms Division Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Winston Salem, North Carolina
Reviewed 1 February 2014

This hotel was beautifully appointed with a lovely staff both at the desk and in the lovely bar area. The very best breakfast with almost everything you could imaging including meats, cheeses, fresh fruit and vegetables and even mimosas to begin your day! The hotel is walking distance from the metro, so it is convenient to get around the city...

 Report
Helpful?
Thank KVC666
ThomasTasler, Rooms Division Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Seinajoki, Finland
Reviewed 26 January 2014

Good location, just nearby U-bahn and HBF. Also Mariahilferstrasse shoppingstreet is 5-10min walking, dipence how fast walk. Room was okay, 6 floor, 2-room studio/suite(?). Aircondition/heating machine not working, but so what.Wi-Fi working only in puplic areas, not in room. Carparking is good, own parking in hotel cellar, its also cheap, im remember its 15 eur 2 nights, but im not...

 Report
Helpful?
1Thank J11P33
ThomasTasler, Rooms Division Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we...

Vienna, Austria
Reviewed 16 January 2014

Hmmm...I thought to start with 2*, but finally decided to top it up with an additional star. Been here several times on business trips and with the family, and finally I have a solid opinion! The pros: - Breakfast is rich and the decor of the dining room is nice - Collection of nights on A club - 5 minutes...

 Report
Helpful?
Thank Ohad H
ChristoffSeibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review

Dear guest! Thank you for taking the time to tell us about your experience at the Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Singen, Germany
Reviewed 9 January 2014

Review collected in partnership with Accorhotels.com
 Report
Helpful?
1Thank alexjcullen
ChristoffSeibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review

382 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (335)
Viewed
Room/Suite (72)
Viewed
Hotel & Grounds (56)
Viewed
Bathroom (37)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (8)
Viewed
View from Room (23)
Viewed
Family/Play Areas (4)
Viewed
Other (134)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Room/Suite (16)
Viewed
Dining (5)
Viewed
Hotel & Grounds (4)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Vienna hotels
Neubau
IntercityHotel Vienna
IntercityHotel Vienna
#156 of 367 in Vienna
565 reviews
Mariahilf
Hotel ibis Wien Mariahilf
Show Prices
Show Prices
Show Prices
Leopoldstadt
Mercure Wien City
Mercure Wien City
#141 of 367 in Vienna
932 reviews
Neubau
Fleming's Hotel Wien-Westbahnhof
Mariahilf
Leonardo Hotel Vienna
Leonardo Hotel Vienna
#161 of 367 in Vienna
1,002 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The Hotel Vienna Mercure Westbahnhof is situated next to the train station City West, in an impressive location near Mariahilfer Strasse with a fantastic range of shops to choose from. It is also close to Wiener Stadthalle, a venue for international artists, just around the corner from Vienna's top musical stage - Raimund Theater. The Naschmarkt, Schonbrunn Palace, Art History Museum, the new Stadtsaal Theater and Vienna's historical old town are easy to visit by metro and tram. The hotel has 252 rooms as well as a restaurant and "M Fifteen" bar. It offers 5 meeting rooms, which can be connected for a total area of 2799 sq. Ft. (260 M²). We offer space for up to 200 people, whether for business or pleasure. ... more   less 

Additional Information about Hotel Mercure Wien Westbahnhof

Address: Felberstrasse 4, Vienna 1150, Austria
Region: Austria > Vienna Region > Vienna
Price Range: $88 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mercure Wien Westbahnhof 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Priceline, Travelocity and ACCOR so you can book your Hotel Mercure Wien Westbahnhof reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Wien Westbahnhof
Mercure Hotel Vienna
Hotel Style:
#112 Luxury Hotel in Vienna
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Mercure Wien Westbahnhof staff and other travellers.
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Hotel Mercure Wien Westbahnhof staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It was very noisy at the front of the hotel, it looks like a quiet street, but traffic woke us early every morning.”
 of 5 bubbles katherinef964, 9 Mar 2017 | Read review
“High floor room...”
 of 5 bubbles BambangS, 5 Jan 2017 | Read review
“Higher the better”
 of 5 bubbles GGBIRA, 30 Dec 2016 | Read review
“choose superior room facing the street”
 of 5 bubbles outlaws_2000, 16 Dec 2016 | Read review
“Rooms at the back are quieter”
 of 5 bubbles Pigsfoot, 11 Nov 2016 | Read review
5 of 5