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Mercure Josefshof Wien am Rathaus

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#97 of 367 Hotels in Vienna
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Mercure Josefshof Wien am Rathaus
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1,168 Reviews from our TripAdvisor Community

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Showing 493: English reviews
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Curitiba, PR
Reviewed 3 days ago NEW

We don't have any problems about the size the room however we stayed in a room with the low ceiling and collumns, this way i had to walk in the room with my head down but i hit the head in the columns and when i complained in the front desk the staff was indifferent about my problem. I requested...

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Helpful?
Thank guiandretta
MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review

Dear guiandretta, Thank you for taking the time to tell us about your experience at the Hotel Mercure Josefshof Wien Am Rathaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are really very sorry, that the staff members did not found a solution for you. They had to...

Singapore
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago via mobile

The hotel staffs are friendly and accomadating. They assisted me by lending their phone charger ad I forgot to bring mine. The room is clean, well kept and little stuffy perhaps it could be the heater. Breakfast is excellent, I love their latte machiatto and wide range of cereals to choose from. Overall an excellent stay, I would recommend this...

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Helpful?
Thank Sathya V
About Hotel's Favourite Review
MercureJosefshof, General Manager at Mercure Josefshof Wien am Rathaus, responded to this review

Dear Sathya, thank you for your Rating and informations. We are very happy, that you had a pleasant stay Regards Elisabeth Neubauer

Glasgow, United Kingdom
Reviewed 3 days ago NEW

Perfect location and friendly staff, and good quality rooms. I enjoy the privilege rooms which are quiet and lovely design and decent size. Breakfast is good but the service is poor. The tea water was cold and staff did not take it away and bring a fresh one. That was my only complaint.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank antonym509
MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review

Dear antonym509, thank you for your comments and your rating. We are very sorry about the bad experience with the Service at breakfast. That is really not our Standard. I talked with the service team about that. I am very sorry about that and I hope you give us a secondcChance to see the improvement. Hope to welcome you again...

London, United Kingdom
Reviewed 5 days ago NEW

The hotel was ideally placed for touring the city. Beds were comfortable and room was of good size with all the gadgets you would expect and need as a traveller. Very peaceful and the staff helped with advice and booking requests☺

Review collected in partnership with this hotel
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Helpful?
Thank shaun E
MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review

Dear Shaun E., thank you for Rating. We are happy that you had a pleasant stay in Vienna. Our staff is really very helpfull and knows a lot of tipps in our wonderfull city. Best Regards from Vienna Elisabeth

Reviewed 1 week ago via mobile

Mercure josefschof wien hotel's cozy garden has a peacefull atmosphere where you can sit and enjoy your breakfast. And the staff is really polite and helpfull. You can have the best coffee here. The hotel's location is so good and close to anything you might need. I really enjoyed staying at this hotel.

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Helpful?
Thank Omid T
MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review

Dear Omid T, we are happy, that you had a pleasant stay at the Mercure Josefshof. To have breakfast till 12:00 in the peacfull garden is really a highlight in the morning. T rest after a hard day in the early evening there with a good glass of Austrian wine is also loved by our guests. Regards from Vienna Elisabeth

Mumbai (Bombay), India
Reviewed 2 weeks ago via mobile

This place is located near rathaus metro station. Rooms are large and tidy. You can request for an upgrade during the off season which is winters. Breakfast served is delicious and had wide range of items.

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Helpful?
Thank Ankit S
MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review

Dear Anikit, thanky you for your impressions. We are really happy, that you had a pleasant stay. Our Location is a good place to explore Vienna, especially the old town. We like our breakfast also and in spring and summer we serve also breakfast on the gardenterrase. This as a place to get Holiday Feeling from morning to evenening. In...

Khon Kaen, Thailand
Reviewed 2 weeks ago

Overall is good. Helpful, friendly staff. Location is close to Rathaus. But the footpath to the hotel is too narrow and too much slope. But they asked me to save the water exchange with more welcome drink, i chosed that choice but no more welcome drink receive.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Supersafe E
MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review

Dear Supersafe, thank you for the informations. I don´t know how that could happen and I apolozice for that.. I have takled with my Team and next time they would explain it in a better way. regards Elisabeth

Chicago, Illinois
Reviewed 2 weeks ago

The staff was very helpful with dinner reservations and the woman in the breakfast room was extremely kind. Breakfast was large and varied. Our room was quiet and the beds had several down pillows and were very comfortable! The only negative aspect is the 4.70€ I paid for a double espresso in the lobby bar which I thought was excessive.

Review collected in partnership with this hotel
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Helpful?
Thank Stemadsen
MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review

Dear Stemadsen, thank you for your comments. Our teammembers are really Vienna-experts, they know such a lot of secret tipps. Regards Elisabeth

Christchurch, New Zealand
Reviewed 3 weeks ago via mobile

We arrived here and got given the option for €60 to upgrade our room. I am so glad we did!! We were on the very top floor, had a great view of the city and all of the old buildings. The room itself was amazing, I was so impressed. The staff at the front desk are also so helpful. The...

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Helpful?
Thank Darth-Reviewer
MercureJosefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review

Dear Darth-Reviewer, thank for your comments. We are happy, that you enjoyed your stay in our Privilege Rooms. They are really fantastic with the impressions to the most famous Austrian painter Gustav Klimt in the 19th century. The aircondition is not working in winter, when the heating period is. But from the middle of march we can Change. Regards Elisabeth

Stuttgart
Reviewed 4 weeks ago

The hotel is located very conveniently for both pleasure and business trips (close to the Rathaus metro stop). The room was well-kept, clean and warm. My night's sleep was very good. The Internet connection was sufficient and the staff were very friendly.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank PeNor
josefshof, Manager at Mercure Josefshof Wien am Rathaus, responded to this review

Dear PeNor, thank you for your comments. We are very happy, that you had a pleasant stay. hope to welcome you again Elisabeth Neubauer

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Staying in Josefstadt

Neighbourhood Profile
Josefstadt
The eighth district is an older generation’s Vienna at its finest: and this is what makes it popular with locals of all ages. Josefstadt has theatre, small independent shops, romantic passageways, neighbourhood cafés with regular clientele, church squares, town palaces and shady communal gardens. Trendy hangouts have conquered distinctive places such as the Old General Hospital (Altes AKH) and the vaults of overground U6. Theater in der Josefstadt on Josefstädter Strasse is the district’s cultural epicentre. Even if your German isn’t good enough to watch a play, you can marvel at the typical Biedermeier building and take a glimpse into the foyer. Lange Gasse houses an iconic local restaurant at its corner, as well as a legendary sweet shop and a bustling neighbourhood market every Saturday. For small palace atmosphere and a different view on Vienna’s history, make your way to Schönborn garden palace (Palais Schönborn), which houses the Museum of Folk and Folk Art (Volkskundemuseum). Maria-Treu-Platz, with its summer outdoor cafés facing baroque church Maria Treu, and the historic passageway of Lerchenfelder Strasse 13 hide top spots for insiders.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Beautifully renovated hotel in the centre of Vienna, very close to Ringstrasse. The hotel offers 121 rooms, including 111 non smoking rooms, a breakfast room, garden terrace, bar and meeting rooms.The hotel is located in a small lane in the historic citycentre and most of the rooms face the quiet, leafy courtyard. Not far from Rathausplatz and Stephansplatz Squares, Parliament, museums, Museumsquartier cultural complex, Hofburg Castle and Mariahilferstrasse. Daily breakfast buffet served until 12 noon ... more   less 

Additional Information about Mercure Josefshof Wien am Rathaus

Address: Josefsgasse 4-6, Vienna 1080, Austria
Region: Austria > Vienna Region > Vienna > Josefstadt
Price Range: $119 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Josefshof Wien am Rathaus 4*
Number of rooms: 164
Reservation Options:
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Also Known As:
Mercure Josefshof Wien Hotel Vienna
Mercure Hotel Josefshof Wien
Mercure Hotel Vienna
Hotel Style:
#13 Green Hotel in Vienna
#72 Luxury Hotel in Vienna
#93 Family Hotel in Vienna
#96 Business Hotel in Vienna
#105 Romantic Hotel in Vienna
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Josefshof Wien am Rathaus staff and other travellers.
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Thorold, Canada

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Questions? Get answers from Mercure Josefshof Wien am Rathaus staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“terrible room and Staff indifferent about the concerns”
 of 5 bubbles guiandretta, 20 Mar 2017 | Read review
“the rooms are all around a small corner, the entrances aren't near the elevator so the rooms are very quiet.”
 of 5 bubbles Stemadsen, 5 Mar 2017 | Read review
“Our room was amazing, floor 6 privelege suite”
 of 5 bubbles davejanes2016, 23 Dec 2016 | Read review
“Do not plan to have dinner or lunch at the hotel. This is more of a B&B than a hotel.”
 of 5 bubbles Skogsgurra, 20 Dec 2016 | Read review
“Luxury apartments / rooms in the hotel have a separate access, lobby, and lift. These rooms stand apart which is a very good idea.”
 of 5 bubbles 465katherinea, 1 Dec 2016 | Read review
5 of 5