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Thon Hotel Polar

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491 Reviews from our TripAdvisor Community

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Showing 255: English reviews
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW

I stayed one night at the Thon Hotel in Tromsø. They helped me find good places to eat out, and get to a great place to see the northern lights. There was a water leak during my stay, but the staff was very quick to fix it, and informed us about what had happened. The breakfast was just totally amazing,... More 

Review collected in partnership with ThonHotels.no

Helpful?
Thank Magnus I
Oslo, Norway
2 reviews
Reviewed 3 weeks ago

I arrived late in the evening, only to find the sink in my room not able to drain. As it was late in the evening, I had unpacked and would have to pack again, I stayed in the room till the morning- I informed the reception and expected to have a new room ready for me by then. In the... More 

Helpful?
Thank Pun82
AidSchei, General Manager at Thon Hotel Polar, responded to this review

First of all, I would like to thank you for having taken the time to fill out this satisfaction survey. You can be assured that your remarks has been discussed with the people concerned and appropriate actions has been taken, in order to avoid such situations in the future. We do hope that we will be able to regain your... More 

Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 October 2016

4-people room is spacious and clean, and beds are very comfortable. We all like their super delicious breakfast so much, with so many varieties! Besides, they provide very good coffee in their lobby, which warms you especially in cold winter.

Helpful?
1 Thank Ming-shan T
AidSchei, General Manager at Thon Hotel Polar, responded to this review

First of all, I would like to thank you for having taken the time to fill out this satisfaction survey. It is a pleasure for me to read that you enjoyed your stay. Your positive comments about the staff and the breakfast for example will be share with the entire team. We are looking forward to welcoming you again in... More 

Aalborg, Denmark
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 October 2016 via mobile

Hotelrooms are nice and clean, and breakfast is good as it usually is in Thon Hotels. What really pleasantly surprised me was the workout-room, that is well equipped, lots of options and are big and bright!

Helpful?
Thank adventuresofanja
AidSchei, General Manager at Thon Hotel Polar, responded to this review

We appreciate you took the time to evaluate your stay with us at the Thon Hotel Polar. It was nice to hear that you liked our workout-room. We hope to see you back again in the near future. More 

Prague
Level Contributor
116 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 24 August 2016 via mobile

Centrally located, though not impressive on the outside, with fabulous breakfasts, our family room was large and decorated with stunning green dragonflies. An overall good experience with helpful staff, parking not directly in the hotel, but within walking distance in a large tunnel.

Helpful?
Thank TomOpo
AidSchei, General Manager at Thon Hotel Polar, responded to this review

First of all, I would like to thank you for having taken the time to fill out this satisfaction survey. It is a pleasure for me to read that you enjoyed your stay. Your positive comments about the staff, breakfast and our stunning rooms will be share with the entire team. We are looking forward to welcoming you again in... More 

Oslo, Norway
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2016

A plessant surprice for a short stay i Tromso. In the middle of the city with bus-stop to airport right outside. You reach averything in 5 min. Will stay here on my next visit in Tromso. I had to leave early to airport so I can't say anything about the breakfast.

Review collected in partnership with ThonHotels.no

Helpful?
1 Thank vemjan
AidSchei, General Manager at Thon Hotel Polar, responded to this review

Thank you for choosing Thon Hotel Polar during your recent visit to Tromsø. We are so pleased to hear that you enjoyed your stay with us. We hope to see you back again in the near future. More 

Hamburg, Germany
Level Contributor
101 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 16 July 2016

Felt sorry for the poor girl alone at the reception. Hundreds of booked new guests arrived around 5 pm, but half the rooms were not made up. Dozens of people sitting around at the lobby for hours, waiting for their room. Others were send into rooms still, or already occupied. The guests from night before had taken off early morning.... More 

Helpful?
Thank Penguin888
AidSchei, General Manager at Thon Hotel Polar, responded to this review

First of all, I would like to thank you for having taken the time to fill out this satisfaction survey. We are very sorry that you were not satisfied with certain aspect of the service we provide. You can be assured that your remarks concerning your stay have been discussed to avoid such situations in the future. We hope to... More 

texas
Level Contributor
169 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 29 June 2016

When we noted to the desk clerk that the promised coffee pot was not in the room, she promptly upgraded us to a larger room with a coffee pot. All we wanted was a coffee pot but the gesture was indicative of the good service that we found in all 4 of the hotels we stayed in Norway. This hotel's... More 

Helpful?
1 Thank scott46
AidSchei, General Manager at Thon Hotel Polar, responded to this review

Dear traveler, We appreciate you took the time to evaluate your stay with us. We hope to see you back again in the near future. More 

2 reviews
Reviewed 14 June 2016

The pictures of the rooms in the homepage it's not what you get when you check in. The reception area is poor and feels like a waiting area for Friday's restaurant. We will not recommend this hotell for turists on first visit in Tromsø.

Review collected in partnership with ThonHotels.no

Helpful?
Thank Rune B
AidSchei, General Manager at Thon Hotel Polar, responded to this review

Dear traveler, We appreciate you took the time to evaluate your stay with us, and we are sorry that our reception area was å poor feeling for you. More 

Chicago, Illinois
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 June 2016

The rooms are clean and had everything one would need. We chose a standard twin room which offered a bit more space, but we felt it worth the added cost - it was still on the small side however. The bathroom was clean and surprisingly spacious. Everything one would need (towels, hairdryer, etc.) was provided. The breakfasts were also quite... More 

Helpful?
Thank Oliver578
AidSchei, General Manager at Thon Hotel Polar, responded to this review

Dear traveler, We appreciate you took the time to evaluate your stay with us at the Thon Hotel Polar. We hope to see you back again in the near future. More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Thon Hotel Polar

Address: Groennegata 45, Tromso 9008, Norway
Region: Norway > Northern Norway > Troms > Tromso
Price Range: $162 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Thon Hotel Polar 3*
Number of rooms: 113
Reservation Options:
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Also Known As:
Thon Hotel Tromsø
Hotel Style:
#7 Family Hotel in Tromso
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Questions & Answers

Here's what travellers have asked, with answers from Thon Hotel Polar staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Thon Hotel Polar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the room first, because they are very different, but mixed up allover the hotel”
 of 5 bubbles Penguin888, 16 Jul 2016 | Read review
“we emailed and asked for three rooms on the same floor, higher up so it was quiet and that's what they gave us. this really is a great hotel”
 of 5 bubbles pastymuncher, 1 May 2016 | Read review
“347 or 247 are large bathroomed single rooms”
 of 5 bubbles DaisyDawn71, 23 Mar 2016 | Read review
“The Family room is big enough for 4 people with a huge window on Storgata”
 of 5 bubbles anderos, 4 Mar 2016 | Read review
“Plant your spring onions early”
 of 5 bubbles Reuchlin, 19 Feb 2016 | Read review
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