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Mercure Penang Beach

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505 Jalan Tanjung Bungah, Tanjung Bungah, Penang Island 11200 Malaysia
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Traveller (1665)
Room & Suite (417)
Dining (174)

About

#2 of 9 hotels in Tanjung Bungah
Location
Cleanliness
Service
Value
Mercure Penang Beach features a white sandy beach right on your doorstep, complete with stunning views of the Andaman Sea. Facilities include an outdoor pool, All Day Dining restaurant, bar, 24 hour gym and free high speed WiFi throughout the resort.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Taxi service
Conference facilities
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Banquet room
Meeting rooms
24-hour security
Concierge
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Malay
1496Reviews23Q+A100Room tips
Traveller rating
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Popular mentions
yageshkalai2527 wrote a review Apr. 2021
4 contributions
Thank you very much for the best service ever. Seriously never have been to a hotel as this before. Superb marvelous service frm Miss Rey, Ghana and all other staff too were very friendly and welcome us wholeheartedly with a great smile. Appreciated the most., and never forget to thank the housekeeping Mr Andrew n Mr.MURALY fr the awesome service too.. They have helped me out in alot of things by giving idea and suggest me the best. The decoration was mind blowing and i would suggest all of you to come here to experience the best momentsssss with ur beloved ones. Seriously worth it and the prices also were reasonable. Thank u to all MERCURE PENANG BEACH staffs.. MERCURE PENANG BEACH HOTEL ALWAYS THE BEST... LOVE U ALL...
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Ryei Soh, Guest Services / Front Office at Mercure Penang Beach
Responded Apr. 23, 2021
Dear Yageshkalai Thank you for your comments regarding your stay at the Mercure Penang Beach. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. Thank you for your kind feedback and we hope to see you again soon for another wonderful journey with us. Sincerely, Ryei Soh Assistant Front Office Manager
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OnAir47578261621 wrote a review Jan. 2021
1 contribution
As a platinum member, i felt not very good in this 2nights trip. and there got couple of feedback i hope it can be improved next. 1. Long waiting 2 hours for check in 2. 1st night didnt upgrade my room 3. No hightea and happy hour be covered 4. No welcome fruit be prepared. 5, No welcome letter or services related note 6. Room didn't clean well(oil and grease can be found on the floor) 7.soundproof very poor (can hear baby cry at the midnight)
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Review collected in partnership with Accorhotels.com
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Ryei Soh, Guest Services / Front Office at Mercure Penang Beach
Responded Jan. 16, 2021
Dear OnAir47578261621, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. We’re so sorry that your experience did not match your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer and we are gutted when we did not meet up to your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, we will use the feedback to make us better and to ensure this does not happen again. Last but not least, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryei Soh Assistant Front Office Manager
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zuziey wrote a review Jan. 2021
Kuala Lumpur, Malaysia21 contributions2 helpful votes
i book 2 month before and got a good price. rm 399 for 2 night. their room so good . very clean and really cozy. love it so much. their hotel have their own beach and also have cafeteria infront of the beach. their staff at receptionist so good and make the deal not really complecated (no need deposit).. will repeat again and will book the room with sea view!😍😍😍
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Date of stay: January 2021Trip type: Travelled with family
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Response from Ryei Soh, Guest Services / Front Office at Mercure Penang Beach
Responded Jan. 19, 2021
Dear Zuzieylaa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ryei Soh Assistant Front Office Manager
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sfmah2021 wrote a review Jan. 2021
Petaling Jaya, Malaysia1 contribution
we like this place, is very nice place and cleanliness, will stay again with my family and friend ..................... if got give together with breakfast is better...................... when come out from hotel can straight face at sea..nice
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020
Value
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Location
Cleanliness
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Sleep Quality
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Response from Ryei Soh, Guest Services / Front Office at Mercure Penang Beach
Responded Jan. 19, 2021
Dear Sfmah2021, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ryei Soh Assistant Front Office Manager
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TommyOoi wrote a review Jan. 2021
Penang Island, Malaysia30 contributions19 helpful votes
Arrived at 2pm but could only check in at 8pm. Waited at sofa for 6 hours with no help from staff nor courtesy update from them. Every hour require to follow up on the room ourselves. Didnt even bother to do damage control or compensation
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Ryei Soh, Guest Services / Front Office at Mercure Penang Beach
Responded Jan. 20, 2021
Dear Tommy Ooi, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager
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PRICE RANGE
US$49 - US$240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tanjung bungah beach georgetown, hotel tanjung bungah beach
FORMERLY KNOWN AS
Four Points by Sheraton Penang
LOCATION
MalaysiaPenangPenang IslandTanjung Bungah
NUMBER OF ROOMS
220
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Frequently Asked Questions about Mercure Penang Beach
Which popular attractions are close to Mercure Penang Beach?
Nearby attractions include Penang Avatar Secret Garden (0.6 km), Thai Pak Koong Temple (0.7 km), and Gene Optometrist (1.2 km).
What are some of the property amenities at Mercure Penang Beach?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Penang Beach?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mercure Penang Beach?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Penang Beach?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Penang Beach?
Conveniently located restaurants include Viva Local Food Haven, Gusto Cafe, and Indochine Cafe'.
Are there opportunities to exercise at Mercure Penang Beach?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Mercure Penang Beach?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Penang Beach offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mercure Penang Beach?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to Mercure Penang Beach?
Many travellers enjoy visiting Armenian Street (6.5 km), George Town (6.6 km), and Cheong Fatt Tze - The Blue Mansion (5.9 km).