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Citrus Hotel Eastbourne By by Compass Hospitality (Formerly The Big Sleep Eastbourne)

650 reviews
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Traveller (147)
Room & Suite (79)
Dining (8)
Overview
  • Excellent24%
  • Very good37%
  • Average21%
  • Poor11%
  • Terrible7%
Travellers talk about
Free Wifi
Breakfast included
Beachfront
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
3.0 Star Hotel
All hotel details
Rooms
Feb 4Feb 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (650)Write a Review
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All reviewscontinental breakfastfurry curtainsbudget hotelsea viewgames roomfull englishwet roomsea frontrooms are basicper dayparking permitwould stay againyogurtlarge roomnice bathroomshort stayseafront hotel
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1 - 5 of 623 reviews
Reviewed 4 weeks ago

single room with en-suite , shower over bath was fine , room comes with partial sea view , tv with limited channels , single bed ok , table and chair ok , no wardrobe for clothes just a few hangers is the only criticism ,...More

Thank pbruce1967
Reviewed 16 December 2017

Excellent budget hotel,clean warm cosy rooms ,and a good conti breakfast A couple hundred yards walk ton the eastbourne pier And a few hundred yards into town rail station area Taxi from hotel into town is around 3.80

Thank Geoff S
Reviewed 10 December 2017 via mobile

Rooms where very hot, good thing as it was snowing, everything want from a budget hotel, rooms good, service great and friendly. Great location for walking into the town and pier, better parking than the hotels near the pier. Worth upgradeing to full English breakfast...More

Thank rogerfane
Reviewed 7 November 2017 via mobile

Poor decor, curtains were blankets, terrible carpets and awful smell. Shower broken in the first double room so given a twin instead. Basic, no extras here. Paid £69.00 and parking £1.00 with breakfast. On arrival told it was not a cooked breakfast but could pay...More

Thank juliejumc
Reviewed 22 October 2017 via mobile

Booked in for one night with two friends in family room reasonable price (seaview ) at ninety pounds room nice and clean comfortable beds bathroom was exceptionally clean with bath/shower easy to adjust continental breakfast was good with a nice selection of cereals ; pastries...More

Thank John J
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About
Amenities
Top amenities
Beachfront
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Meeting Rooms
Things to do
Bar/Lounge
Details
Price range
US$44 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Eastbourne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$44 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Eastbourne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (147)
Room & Suite (79)
Dining (8)
Pool & Beach (1)
Hotel & Grounds (79)
Bathroom (13)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
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kat435504
Hi, I booked an accessible room in June in the hope that the lift to the entrance would be fixed and that as a wheel chair user I could access my room. I have stayed in the Big Sleep in Cheltenham which has excellent facilities for wheelchair users and assumed this would be the case here. Unfortunately the lift has not been fixed and there seems be no intention of doing so. This has been the situation for over a year. I'd just like to bring to your attention the Disability Discrimination Act 2005 part 3 which clearly states that for all public buildings reasonable adjustments have to be made in relation to physical features of their premises to overcome any physical barriers. This hotel has been open since 2008, initially with a functioning lift, but for some reason this has not been prioritised for repair. I know your Vice President Nick is on holiday until 30th October but perhaps he might like to explain when he returns why he feels it's ok to contravene this Act and thereby prevent disabled holiday makers from accessing his Hotel? Kind regards, Katy
21 October 2017|
AnswerShow all 2 answers
Response from Lkbaker11 | Reviewed this property |
I just like to add that I’ve been using this hotel for nearly 2 years and the lift up to reception has never been in use. Every time we ask they say they are still waiting for a part. Just returned from this hotel again and... More
0
Votes
soppydate73
25 July 2017|
AnswerShow all 2 answers
Response from BSHE1 | Property representative |
Hi, We do not have smoking rooms in the hotel. If you have any further questions please feel free to ask. Kind Regards.
0
Votes
rachelannep2015
29 December 2016|
Answer
Response from BSHE1 | Property representative |
Hi, Thank you for your interest, we do have secure place for you to store your bikes. We offer vegan cereal and dairy free products. Please ring the hotel if you have more questions.
0
Votes
Room Tips
"Most rooms that face the sea are suites and we have also stayed in a basic twin before that also had a sea..."
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"Sea view if possible"
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"Top floor suites will have less noise"
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"Only pay and display street parking available."
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