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Premier Inn Ipswich Town Centre (Quayside) hotel

33 Key Street, Ipswich IP4 1BZ England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (85)
Dining (12)
Room & Suite (9)
What is Travellers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Premier Inn Ipswich Town Centre (Quayside) hotel
Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#4 of 18 hotels in Ipswich
Travellers' Choice
Watch the world drift by at the Premier Inn Hotel Ipswich Town Centre (Quayside). Just opposite the quayside, you'll be in a great spot for messing about on the river, wandering around town, or visiting the region's businesses. You could take a cruise along the River Orwell, or find buried treasure at the awe-inspiring Sutton Hoo. You could feed the animals at Jimmy's Farm, or step out and explore the city's vibrant bars and restaurants. Then, after a movie at Cardinal's Park, stroll back to our tasty restaurant and extra-comfy beds.
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Full view
Property amenities
Paid private parking on-site
Free internet
Bar / lounge
Highchairs available
24-hour security
Non-smoking hotel
24-hour check-in
24-hour front desk
Car park
Paid internet
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Vending machine
First aid kit
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Room features
Blackout curtains
Air conditioning
Wardrobe / wardrobe
Electric kettle
Flatscreen TV
Bath / shower
Clothes rack
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
Centrally Located
Languages Spoken
1117Reviews17Q+A100Room tips
Traveller rating
  • 596
  • 345
  • 103
  • 45
  • 28
Time of year
Traveller type
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Selected filters
  • Filter
  • English
Popular mentions
Arturas K wrote a review Oct. 2020
Ipswich, United Kingdom6 contributions1 helpful vote
One lift wasn't working so needed to wait for a long time for one. Children were running around in a room above, no sound isolation and even a wall was shaking by the bed. Loud noises from the street were not blocked by sealed windows. One window could be opened which is good. Temperature was easy to set. The room was quite clean. Easy check-out.
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Date of stay: October 2020
Travellingdoc wrote a review Oct. 2020
Cardiff, United Kingdom4819 contributions414 helpful votes
It’s basic- you get what you pay- circa £40. Parking areas available at £5 per night to be paid at reception- there are two: one at the lower ground floor with a difficult entrance as not very visual and other across the road. Check in was easy. Had room 116. Basic- nice bed. Overnight the room has a significant noise from the vent that required changing rooms to 201. 201 is a nicer room and slightly bigger. Check out easy. Staff were very accommodating and checked the vent in 201 before moving.
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Date of stay: September 2020Trip type: Travelled with friends
3 Helpful votes
SpookyTree wrote a review Oct. 2020
England, United Kingdom124 contributions348 helpful votes
Where to start: 1st room was old & tired. I went to use the shower late that evening & found some hairs in the bath! It was late so I just went to bed – until 1am when I was woken from noise in the room above, even the light fittings were vibrating. I found out that the construction of the hotel is very poor, especially the floors which appear to be wooden hence the noise. Moved to the 5th Floor (top) so no more noise but window in the room did not open (locked closed). When asked if it could be unlocked, I was told it’s for safety. This was clearly rubbish as the same windows were open by the lifts on the same floor. I suspect they had lost the key. I would have to be less than 3 years old to get through as the gap is so small. 2 lifts but only 1 working, had been faulty for some weeks I was informed. So being on the 5th floor with luggage etc I had to wait and wait as 1 lift served all floors and during a Covid crisis, so sharing was out of the question. It appears most rooms have a problem with mobile signal unless you were wedged up against the window. Not just o2. Finally, on the Premier Inn website is states there is an on-site car park, which is true. What they donet tell you is that it only has 25 spaces, some of which are used by the staff. So, if you arrive later in the day, you will probably have to park in their overflow carpark which is a short walk away and definitely not secure. On a final point the hotel is situated on an appalling 1-way system which seems to be busy all day. I will definitely not be stopping again and recommend any potential guest to think twice before making a booking.
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Date of stay: October 2020
Trip type: Travelled on business
Room Tip: Find a different hotel,
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Response from Whitbread Hotels and Restaurants, Other at Premier Inn Ipswich Town Centre (Quayside) hotel
Responded Nov. 18, 2020
Hello there, thanks for taking the time to share your review. Whilst we're happy to hear you stayed with us, we're sorry you found hairs in the bath and you then experienced noise disturbances. We're glad a room transfer was then offered, however we're sorry you were unhappy with the window being locked shut. We can imagine the overall experience left you feeling let down and this certainly isn't how we want our guest's to feel. Just so you know, we've now made a log of your comment's and have passed them to the hotel management team to see what improvement's can be made going forward. We wouldn't want standard's like these to continue so the lifts will be inspected and this will also be raised with the team to ensure noise check's are being carried out and the best service is being provided. We hope this doesn't make you think twice about returning so please have confidence this isn't our usual standard and your comment's will be picked up. Thanks again for getting in touch and we hope to see you again soon. Ricky
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surjit s wrote a review Oct. 2020
Slough, United Kingdom7 contributions4 helpful votes
Visited on weekend of 3rd October. Was surprised to see high level of cleanliness as staff followed Covid protocol. Breakfast was excellent served by friendly staff. Host Hannah was very attentive with big smile and went along work without fuss. Parking was convenient and is close to town centre. Overall a very good choice next to the marina. Will recommend to everyone.
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Date of stay: October 2020Trip type: Travelled on business
1 Helpful vote
Ian G wrote a review Oct. 2020
Worcester, United Kingdom89 contributions9 helpful votes
Strange but interesting situation on the ring road but just across the road from the harbour just watch for the car park entrance instantly as you approach the hotel The staff were some of the nicest and most helpful ever most wonderful
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Date of stay: September 2020
Sleep Quality
US$36 - US$91 (Based on Average Rates for a Standard Room)
United KingdomEnglandEast AngliaSuffolkIpswich
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Frequently Asked Questions about Premier Inn Ipswich Town Centre (Quayside) hotel
Which popular attractions are close to Premier Inn Ipswich Town Centre (Quayside) hotel?
Nearby attractions include Escape Ipswich (0.3 km), Ipswich Waterfront (0.3 km), and Briarbank Brewing Company (0.2 km).
What are some of the property amenities at Premier Inn Ipswich Town Centre (Quayside) hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and breakfast buffet.
Which room amenities are available at Premier Inn Ipswich Town Centre (Quayside) hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Premier Inn Ipswich Town Centre (Quayside) hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Premier Inn Ipswich Town Centre (Quayside) hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Premier Inn Ipswich Town Centre (Quayside) hotel?
Conveniently located restaurants include Ocean Fish Platter, Mariners, and Takayama.
Is Premier Inn Ipswich Town Centre (Quayside) hotel located near the city centre?
Yes, it is 1.0 km away from the centre of Ipswich.
Are there any historical sites close to Premier Inn Ipswich Town Centre (Quayside) hotel?
Many travellers enjoy visiting St Peter's by the Waterfront (0.3 km), Pykenham's Gatehouse (0.6 km), and Jean Ingelow House and Archway (0.7 km).
Is Premier Inn Ipswich Town Centre (Quayside) hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.