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Novotel Stevenage

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Traveller (126)
Room & Suite (70)
Dining (28)
Overview
  • Excellent28%
  • Very good37%
  • Average21%
  • Poor7%
  • Terrible7%
Travellers talk about
“separate toilet”(16 reviews)
“knebworth house”(32 reviews)
“front of house”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (838)
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786 results
Traveller rating
231
279
157
60
59
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Time of year
LanguageEnglish
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231
279
157
60
59
Show reviews that mention
All reviewsseparate toiletknebworth housefront of houserestaurant stafffree wifibusiness tripfull englishstaff were friendly and helpfulbuffet breakfastshort staynight staybar and restaurantself servicestayed here for one nightcomfy bedtea and coffeegood nights sleep
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1 - 5 of 786 reviews
Reviewed 2 days ago via mobile

We were booked at the Novotel for the DogFest show, which was being held in the grounds of Knebworth House. Due to the forecast of extreme heat at the weekend, DogFest was cancelled but we decided to continue with our stay. It was a shame...More

Thank Johnno J
Response from JohnCNovStev, General Manager at Novotel StevenageResponded yesterday

Dear Johnno J Thank you for such an in depth review, this truly does give myself and other guests a true view of the hotel. A part from the mishap with the chicken I am delighted to see that you were other wise happy with...More

Reviewed 1 week ago

the location was perfect..... we were attending a wedding within the park. the room was neat modern but lacked character, the pillows were solid as was the mattress, and we asked for soft but they didn't do soft...… so we bought our own...….. on the...More

1  Thank tom c
Response from JohnCNovStev, General Manager at Novotel StevenageResponded 1 week ago

Dear tom c Thank you for your in depth review. We have duel pillows that enables us to have soft and firm pillows in all room, the mattress is the same in all rooms and is brand standard, I apologise if these was not to...More

Reviewed 2 weeks ago

We attended the Geronimo Festival at Knebworth, so Novotel was a close place to stay. waited 10mins to check in receptionist finally came along and was quite rude on arrival and didn't seem bothered, but room was clean and just what I expected. Had a...More

1  Thank stbrackley592
Response from JohnCNovStev, General Manager at Novotel StevenageResponded 2 weeks ago

Dear stbrackley592 Thank you for your review, I am happy to see that Jaydee was able to assist you in getting your tickets, we look forward to seeing you again very soon. Regards John

Reviewed 2 weeks ago

Service was exceptionally poor. Staff need to learn how to treat people like they would expect to be treated. The rooms were reasonably clean. Breakfast was as expected. The location is ok. The hotel was quiet. There isn’t much to do in the area. Bar...More

Review collected in partnership with Accorhotels.com
Thank C J H
Response from JohnCNovStev, General Manager at Novotel StevenageResponded 2 weeks ago

Dear C J H Thank you for your feedback, I will pass on your comments to the team Regards John

Reviewed 2 weeks ago

Stayed here for 2 nights with our kids, chosen as being close to Cambridge but a quarter of the cost of staying anywhere closer. Email confirmation stated Superior Premium room. When chatting to the housemaid I noticed items like conditioner and hand lotion on her...More

Thank rhodgreen
Response from JohnCNovStev, General Manager at Novotel StevenageResponded 2 weeks ago

Dear rhodgreen Thank you for taking the time to review your recent stay with us, I will look into what you have said about reception and training on the rooms will be given to them. The charge for the water is a brand standard and...More

View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Free Parking
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$58 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Stevenage
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$58 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Stevenage
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (126)
Room & Suite (70)
Dining (28)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
mrsteresabayaddison
May 1, 2017|
AnswerShow all 8 answers
Response from missruth2016 | Reviewed this property |
Yes £10 per night is the charge for pets. Great grounds for before-breakfast walks. Dont fall down a rabbit hole tho on the last walk when its dark
1
Vote
EbbwValeTessie
January 22, 2017|
AnswerShow all 4 answers
Response from H0992 | Property representative |
Dear Guest, Thank you for your question here. Just to let you know that we based outside the main town of Stevenage and unfortunately there is no pub within the walking distance. Nearest public house is about 5 min drive... More
0
Votes
parklandwalk
September 14, 2016|
AnswerShow all 6 answers
Response from cranny_ni | Reviewed this property |
Hit and miss, will cool the room but not overly effective. You can also open the windows too.
0
Votes
Room Tips
"Geronimo Festival, Knebworth House"
Read review
"Ground floor if you have any problems with stairs...the lift is unreliable"
Read review
"weekend as far from the function room is the best option"
Read review
"Alot of rooms only have showers so do request a room with a Bath if that's what you desire"
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