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Holiday Inn Express Poole

931 reviews
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Traveller (44)
Room & Suite (85)
Dining (39)
Overview
  • Excellent20%
  • Very good39%
  • Average25%
  • Poor10%
  • Terrible6%
Travellers talk about
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Family Rooms
Bar/Lounge
3.0 Star Hotel
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (931)Write a Review
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Show reviews that mention
All reviewsdolphin shopping centrelighthouse theatrebus stationfree wifibreakfast was includedwalk in showerclean hotelstayed here for one nightbusiness tripgood sizewould stay againreception staffplenty of parkinghigh streetshort staychecking outcomfy bed
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1 - 5 of 925 reviews
Reviewed 1 week ago via mobile

To be fair, the staff were great. Food was pretty good too. However, we were "upgraded" to a superior room. The bed was the worst we have ever slept in. Considering it was recently refurbished, it looked very tired. We were moved the following day...More

Thank 37TC37
Response from MgrPOOLE, General Manager at Holiday Inn Express PooleResponded 3 days ago

Dear 37TC37, Thank you very much for taking time to review your stay with Holiday Inn Express Poole. The feedback from the loyal guests like yourself will help us to target the area that needs improving. As discussed with you over the phone, this is...More

Hotel's Favourite
Reviewed 30 September 2017

This hotel turned out to be much better than I thought. It even included a breakfast in the tariff which was unexpected but welcome. The rooms were of a nice size and included all the amenities I have come to expect in the UK that...More

Thank gordon35au
Response from MgrPOOLE, Manager at Holiday Inn Express PooleResponded 11 October 2017

Dear Guest! Thank you for taking the time and posting a review on Tripadvisor. Your feedback is highly valued as it helps us, wherever possible, to improve on our service and processes. We are delighted to know that you enjoyed your stay. We will be...More

Reviewed 2 weeks ago

Considering what we paid, it wasn't really worth the high price. Wasn't in the best location of Poole with no good scenery around this hotel. The rooms were ok but very basic. Next time I come to Poole I will be booking somewhere else.More

Thank MRhary80
Response from MgrPOOLE, General Manager at Holiday Inn Express PooleResponded 3 days ago

Dear RWTraveling, Thank you very much for your valuable feedback. I am really sorry that my hotel did not meet your expectations. Location is something that most of my guests like about my hotel as we are very close to the town center and the...More

Reviewed 2 weeks ago

Room was clean enough. "Trick" bed shot makes it looks larger than it is - a regular Double - nothing luxurious about it. Shower blocked, and blocked badly - "no maintenance staff after 5pm". If anyone cleaned the shower they MUST have known it was...More

Thank boatwench
Response from MgrPOOLE, General Manager at Holiday Inn Express PooleResponded 3 days ago

Dear Boatwench, Thank you for taking your time to review your stay with Holiday Inn Express Poole. I am delighted that you found my team accommodating. But at the same time I am disappointed that you encountered few issue during your stay. Please be advised...More

Reviewed 2 weeks ago via mobile

Although the rooms are ok, the location and food is not great. Service was with a smile and helpful but paying £5 per day for parking there is unacceptable. I would not stay here again sadly. If you do not mind then it’s just an...More

Thank ChinaDragon4
Response from MgrPOOLE, General Manager at Holiday Inn Express PooleResponded 3 days ago

Dear ChinaDragon4, Thank you very much for your feedback. I am glad that you found the service acceptable and my team were helpful. We do not usually get comments/concerns over the location and the food as you could see from our recent reviews. I assume...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Meeting Rooms
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$61 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Poole
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$61 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Poole
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (44)
Room & Suite (85)
Dining (39)
Pool & Beach (2)
Hotel & Grounds (67)
Bathroom (10)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
les246
19 November 2017|
AnswerShow all 8 answers
Response from Joan J | Reviewed this property |
yes the hotel has a reasonably large car park, but depending on your accommodation deal, there is a charge to use it. We paid it as part of our room deal and it was great because the hotel is situated very close to the town... More
1
Vote
crossfirecarol
22 June 2017|
AnswerShow all 3 answers
Response from MgrPOOLE | Property representative |
No, Dogs and pets are not allowed.
0
Votes
Steve123_5
9 April 2017|
AnswerShow all 6 answers
Response from Dominic_B_12 | Reviewed this property |
Hi I think the parking was £5 per day. The access into town is not great as it is about a 10-15 minute walk. But it is a safe walk with kids.
1
Vote
Room Tips
"Talk to the reception staff as they are always happy to help"
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"ask for instructions for the heating"
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"Choose a room away from the railway track."
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"At the back is probably quieter"
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