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The Haven Hotel

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The Haven Hotel
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1,350 Reviews from our TripAdvisor Community

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Showing 1,337: English reviews
Cambridgeshire, United Kingdom
Reviewed 31 July 2016 via mobile

Great location and very good staff. The arrival was a little disconcerting - we had arrived early and the person at check out was a very unhappy customer and moaned for England and very loudly! Why they didn't manage the complaint in an office was a surprise. We were told our room would be ready at 13.00 which was great,...

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Helpful?
Thank jtga6
FJBHotels, Manager at The Haven Hotel, responded to this review

Thank you for your review jtga6, we are happy to hear that you enjoyed your stay and our location. We are aware that some of our rooms could do with a touchup/refurb and are doing so as I speak. We look forward to your next visit.

Oxforshire
Reviewed 29 July 2016 via mobile

The best part is the location and restaurant The worst part was the room, light not working in the loo, fan not working in the bathroom, Windows had plastic stuck on to prevent you seeing out, window would only open 4 cm. Water out of the tap dirty. I did mention these points but as soon as I gave the...

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Thank BrahmsOxforshire
FJBHotels, Manager at The Haven Hotel, responded to this review

Thank you for your review BrahmsOxforshire, we have various different room types and we would advise all customers to try and book in advance to secure sea-view rooms or similar. We do hope that you return to us again soon.

London, United Kingdom
Reviewed 29 July 2016

We have just returned from two nights at the Haven Hotel, which is located in one of the most beautiful spots in the UK. The views are breathtaking. We arrived a few hours before the official check-in time and asked if we could park our car in the car park while we took a look round. The receptionist who checked...

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Helpful?
Thank DillonFamily68
FJBHotels, Manager at The Haven Hotel, responded to this review

Thank you for your review DillonFamily68, we are very pleased to know that you enjoyed staying with us and found our staff to be brilliant. Our staff will be very happy to hear your praise for their hard work. We look forward to your next visit.

Reviewed 28 July 2016

The hotel occupies a wonderful spot on Sandbanks and as a location was perfect for a romantic break. We enjoyed afternoons on the terrace drinking good wine and walks along the beach. There were a few niggles; Our room overlooked the carpark and we were woken by a bin lorry in the early hours followed by staff arriving for the...

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1Thank Banksygirl1
FJBHotels, Manager at The Haven Hotel, responded to this review

Thank you for your review Banksygirl1, we are glad to hear that your thoroughly enjoyed your meal with us in our 'The Point' restaurant. We sometimes have deliveries early in the morning which are usually there to deliver things for breakfast (like fresh milk/eggs etc). We hope that you return soon and this time you should consider booking a sea-view...

Ascot, United Kingdom
Reviewed 26 July 2016

The hotel needs a complete refurbishment which I believe is planned. Our room was overlooking the harbor (just) and was incredibly noisy until midnight with a wedding function. It was small and the bathroom was hardly more than a cupboard. The sea view rooms on the first floor are however lovely and we were disappointed to have a harbor view...

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Thank Antony2611
FJBHotels, Manager at The Haven Hotel, responded to this review

Thank you for your review Antony2611, we are aware that some areas of our hotel are in need of refurbishment and we are actively doing that. Just 2 weeks ago we replaced the only slightly worn carpet left in the hotel, from the bar area. This completes our carpet replacement program which has replaced every carpet in the entire hotel....

Feltham, United Kingdom
Reviewed 25 July 2016

This is by far one of the best hotels in the UK. It is based on Sandbanks and has spectacular views across the coastline. It really is a haven, you can take breakfast or dinner on the balcony overlooking the sea. Walk along and there is an open air swimming pool with sun loungers and then through a gate right...

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1Thank lynda232016
FJBHotels, Manager at The Haven Hotel, responded to this review

Thank you for your review lynda232016, being located right at the tip of the Peninsula, we are right at the edge of one of Britain's most famous beach: Sandbanks. It is good to know that you took full advantage of exploring the area and look forward to your next visit.

Cheltenham, United Kingdom
Reviewed 25 July 2016

Very nice hotel and great position - rooms maybe due updates in Bathrooms - the restaurant and leisure facilities very good and position to die for - good staff a bit sort on qty but staff worked really hard

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Thank Richard S
FJBHotels, Manager at The Haven Hotel, responded to this review

Thank you for your review Richard S, we are glad that you enjoyed staying with us, hope you return soon.

Wareham, United Kingdom
Reviewed 25 July 2016

We visit the Haven Hotel at least once a year, and always enjoy a clean, well appointed room, with beautiful views. The spa is great (a full body massage really sets you up for a relaxing weekend), and we have always enjoyed delicious food here; from the bar snacks to the a la carte menu. Our perfect local getaway x

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Thank hubulu
FJBHotels, Manager at The Haven Hotel, responded to this review

Thank you for your review hubulu, great to hear that you always find it enjoyable staying with us and took advantage of our great Spa treatments. Hope you visit soon.

Shropshire
Reviewed 24 July 2016

Stayed for a few nights. Food was excellent, Polish waiter couldn't do enough for you. Head waiter not as good. Our room was very good, if not a little small, but the balcony, paint was flaking off the hand rails, the decking needed a coat of paint where it had been worn down to the wood and the seagull poo...

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Thank HillbillyDave
FJBHotels, Manager at The Haven Hotel, responded to this review

Thank you for your review HillbillyDave, our new restaurant 'The Point' is locally known for great food and service and it is good to know that you found this to be true. We look forward to your next visit.

Reviewed 23 July 2016 via mobile

What can I say, we love this place! Stumbled across this hotel when visiting sanbanks for the first time with my partner and one year old. We decided to stay the night in a room overlooking the sea, which was beautiful. Next time we visited we also brang my neice for a leisurely lunch in the restaurant by the sea....

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Thank Sam S
FJBHotels, Manager at The Haven Hotel, responded to this review

Thank you for your review Sam S, we are humbled by your feedback and can't thank you for enough for your praise and recommendation, hope you return soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
La Roche Restaurant
La Roche Restaurant
Cuisines: European, British
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Haven Hotel is a luxurious four-star spa hideaway. Perched at the tip of the exclusive Sandbanks peninsula in Poole and surrounded by sea and sand. With direct access to seven miles of beaches and just a couple of steps away from Purbeck over the Shell Bay chain ferry. It’s your gateway to South Coast adventure. Featuring elegant and spaciously designed bedrooms with modern creature comforts. Many of which offer ocean view balconies, so that you can embrace the sea air in your pyjamas. We believe that these naturally beautiful surroundings deserve food that’s a little special. La Roche at the Haven Hotel offers an ambient place to dine. Highly acclaimed by locals and recognised for first-class service and exceptional quality with two prestigious AA-Rosettes. Maintained by the talent and skill of Head Chef Jason Hornbuckle. When the Sandbanks sun shines, our terrace is an enviable spot for alfresco dining. You can literally hear the waves crashing as you recline with a glass of wine. Relaxation is often thought of as a luxury; at the Haven Spa we think it’s a necessity. Haven Spa is a sanctuary to unwind your mind and come to your senses. Stroll from the indoor hydrotherapy pools to the chic outdoor heated pool, complete with sea view Jacuzzi and sun lounger area. Allow yourself the luxury of a spa pampering, performed by our highly experienced and friendly therapists. We’ve chosen VOYA seaweed products to relax, beautify and rejuvenate our guests. ... more   less 

Additional Information about The Haven Hotel

Address: 161 Banks Road | Sandbanks, Poole BH13 7QL, England (Formerly FJB Collection - The Haven)
Region: United Kingdom > England > Dorset > Poole
Price Range: $167 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Haven Hotel 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Haven Poole
Haven Hotel Poole
Hotel Style:
#2 On the Beach Hotel in Poole
#3 Luxury Hotel in Poole
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Questions & Answers

Here's what travellers have asked, with answers from The Haven Hotel staff and other travellers.
11 questions
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Poole, United Kingdom
over a year ago
Wolverhampton
over a year ago
Winchester, United Kingdom
1 month ago
Buckinghamshire

See all questions (11)

Questions? Get answers from The Haven Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't go there”
 of 5 bubbles 24NeilP, 22 Mar 2017 | Read review
“Forget it- the members are enough to frighten you off!”
 of 5 bubbles suse459, 17 Mar 2017 | Read review
“ask for a seaview standard double”
 of 5 bubbles beanzz08, 16 Mar 2017 | Read review
“If you have kids, make sure you have confirmation of what type of bed you're going to get to avoid confusion”
 of 5 bubbles l0ui89, 15 Mar 2017 | Read review
“Ask for a sea view”
 of 5 bubbles Christinefireheart, 15 Mar 2017 | Read review
5 of 5